“Renewal more expensive. Quoted 460 = 46 pm then they took from my bank 58 = 580 pa. £120 difference for same policy, no changes or claims. No paperwork sent detailing the extra either. Very sneaky. Don't bother....”
“Octagon are awful! I had a no fault crash in Feb. The car was never fixed properly and the company that did "fix" it also gave it an illegal MOT as it passed with the engine management light on???? Awful awful company don't go there”
“I'm rating Octagon 3/5 as I have just cancelled my policy. I renewed on Compare the Meerkats and they raised my premium £49 for not having simply accepted their renewal offer. I wanted to keep my 2 for 1 movies! I have not had a great experience with Octagon's communication when making a claim and wanted to switch anyway but continued with them as best value quote. I did not receive any communbication about the increased premium, I called them to confirm they had received my NCD proof. First call on Tuesday this week, no problem they told me, all is in hand then today, now that my previous policy has expired, I need to pay extra! Now I have had to pay £20 to cancel and wait 7-10 days for my refund. Pick another company!”
“i have had a very bad experience with this company and i do not recommend it to anyone. they scammed me and regardless of giving my no claim bonus, they cancelled my policy just to get a cancellation fee.
they do not answer the phone and they have kept me waiting for a long period of time.
if i could, i would give them no stars.”
“Octagon offer £25 payout for a accident that wasn't even my fault and the lorry who hit me took all liability my car is still not fixed and ensurance paid off in full the cheeky hits then call today and ask for another 280 pound even tho ensurance has been paid and I'm still without a car because they won't repair or pay out they are ripping off scum and would not use or recommend they are tact off”
“Currently calling Octagon for a quote and been on hold for 15 minutes without speaking to anyone, if this is how they treat potential new customers then I don't think I want to risk taking out insurance with them!”
“After my last post complaining about the awful customer service and the way i was treated I must backtrack a little and just about apologize as I have since been contacted off a cracking chap called Gareth who dealt with me very fairly and satisfactorily so I may have been a little harsh so if anybody from octagon actually reads this please note i will keep my trap shut and try and be a little more patient in future”
“Absolute joke appalling customer service stay clear I've never been so frustrated at anything honestly stay well clear they took nearly 4weeks to let me know that the 3rd party had admitted liability by which time I had borrowed money to by another car diabolical company”
“I have been an existing Customer of Octagon for 12 months and advised them i would like to renew. They requested further documents for Proof of adress even though i already had a policy with them? You are forever on hold if you ever need to speak to them. Poor Customer service and try to rip you off and charge you more on quotes. I have since gone on line and gone with another company. Shocking service, no notes are made when you call in, different prices quoted every time you call in and generally slow and inefficient. Expect to be pn hold for a LONg time if you need to call them.”
“First signed up with Octagon and declared I own 2 properties advised to use the address of the property most used. Having done this for the last 2-3 years suddenly it is no longer allowed! Insurance cancelled left stranded! Very unprofessional.”
“Very annoyed with this company, they're just a bunch of money grabbers. They sent me quite a few emails saying to renew and that they'd charge me at the end of last month for this months insurance. I checked the cheapest online and went with Swift Cover. Phoned Octagons line where the payment comes out from and told them I'd like to cancel it. They cancelled it, then Octagon have sent another email today, 2 weeks later, saying they'd decided to extend it and given me a '14 day cooling off period' which they'll charge me for, plus £50 cancellation fee. Calling them tomorrow, no way am I paying it. If I wanted to sodding go with Octagon, I would have told them that on the payment renewal line.”
