Nova Reviews

1.60 Rating 5 Reviews
0% of reviewers recommend Nova
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels

How would you rate Nova ?

Your Rating
Tell us how Company made you happy
Minimum 10 characters
What's your name ?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

"After choosing Nova insurance through a comparison website as they were the cheapest. I had a phone call shortly after to go through some more details. The man I spoke to said I would actually have to pay more for the policy. So the price you see isn’t what you get. Apparently. After a disagreement with said price increase and the fact the employee I spoke to was absolutely not made for customer service I cancelled the policy right away. Only to be told I had a £90 cancellation fee. Which is theft to be honest. However, when it came to refunding the £210 minus the £90 they’ve stolen. I was told it would take 3-5 days. And guess what. After 3-5 days. Still no refund. So I phoned, and was told it was actually 6-8 weeks for me to receive a refund. This is just so poor. But that’s not the worst thing. After 8 weeks I still didn’t receive my refund. So I phone again. And told it will be refunded within 3 days. It was indeed refunded. But not the amount that should’ve been. The company decided to keep an extra £49, just because they can. If you are thinking of using this company. Think again. If you are using a comparison website. Choose the next one down. Save yourself a few hundred pounds. Absolute robbers."
Helpful Report
Posted 6 days ago
"Absolute joke of a company. 6 years NCB, no changes or claims etc yet expect me to renew again after RAISING my insurance by £166! Last year with them my renewal offer was less than year before as it should be, why on earth they think its acceptable to raise it hundreds this year, when no changes/claims have been made, I don't know! No explanation given at all. Disgusting. Avoid, avoid, avoid!!"
Helpful Report
Posted 1 month ago
"Terrible customer service. None of the staff follow up on things and all they seem to do is pass the buck. Manager never available to speak to and issues that you have never get sorted. Stay far away from them for car insurance."
Helpful Report
(Van Insurance) - Posted 3 months ago
"took out van insurance on wed not due to start till Friday. I cancelled same day because of price hike due online question. I was told on the same day that my policy was cancelled minus £60. I was due for a refund on fri. No reply to my calls or email. Called over aweek later only to be told that my refund was issued yesterday. 6 days later! Don't bother with this company"
Helpful Report
Posted 5 months ago
"recieved policy ok but was not provided with contact number for breakdown cover.Fortunately i have not had to use this,if i had i would of had a problem."
1 Helpful Report
(Van Insurance) - Posted 3 years ago
Nova is rated 1.60 based on 5 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support
Cookies help us improve user experience. They are also used for statistics, quality assurance, social media and for marketing. By using our website you consent to all cookies in accordance with our User Privacy Policy and Business User Privacy Policy.
Close This