Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

LV= Reviews

3.0 Rating 281 Reviews

50 %

of reviewers recommend LV=

Company Reviews

3.0

Based on 281 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Email:

nick.joy@lv.co.uk

Write Your review

Tell us how LV= made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad! LV customer hit my car, company repair this promising to pay for each day of not having car at rate £61 per day, after 15 days car returned. Now the company refuse to pay a daily rate for 15 days. Truly disgusting service and disgusting handler (who’s name they asked me to remove). If you don't want to be ripped of by them really recommend staying away from them! Next time if they offer you money instead Courtensy car go for car bunch of scammers. I’ll take this case to court and keep detail updated with time. We should fight with company’s braking our LAW! It’s here for a reason and not subject to interpretation! Bare in mind I actually do consider suing LV customer who hit my car so she can deal with them recovering loses directly! Chance I do recommend stay away from LV!”

Posted 5 years ago

“Beyond hopeless, every request had to be made at least 4 times at which time I gave up and paid a cancellation fee to go with another provider. request for proof of no claims has been ignored. The only efficient part of their process is taking money from my bank account.”

Posted 5 years ago

“Dreadful Service. After being with this company for eight years they decided that their system couldn't recognise my address and that they couldn't insure me even though they had already taken my money. Dreadful service, avoid this company.”

Posted 5 years ago

“I have never endured a motor insurance company making such a big mess of my policy in my entire life - and I've been driving for 30 years. This resulted in my having no car insurance and finding out purely by chance. Lucky I did find out, or my car would have ended up impounded. Once I complained, the responses didn't answer my questions - and their final letter to me was an absolute nonsense, which contradicted itself. So I have never fully understood what has gone wrong and had to insure elsewhere. If I could give LV no stars, I would.”

Posted 5 years ago

“I have been a customer for 20years with LV I lost a gold bracelet put in a claim, no problem paid out, then on renew a shock a huge hike in my previous premium and no apology just a completely disappointing answer, well you made a claim so it’s now increased!!!! So bye bye LV hello NFU mutual who give a loyalty bonus avoid LV, I will be informing Which Magazine regarding this.”

Posted 5 years ago

“PLEASE never use LV health insurance. They are the worst company I have ever dealt with. I had a mobility condition that left me in a wheel chair at 37 weeks pregnant. I’ve since had the baby and unable to return to work and LV is refusing to pay out.”

Posted 5 years ago

“Reasonable price”

Posted 5 years ago

“to expensive run by total clowns”

Posted 5 years ago

“Absolutely appalling service. On two separate occasions they have made huge errors which have been at my expense, despite me thoroughly going through the policies with them. To further add to this, of the policies my parents have with them they are paying an extortionate amount, when places such as direct line have the same cover for far less (plus my friends who use them say their service is great). Overall, it’s a premium broker with a lot of incompetent workers.”

Posted 5 years ago

“Iv been with LV for six years or so, and agree what other people have said which is you don’t know how good they are till you need to make a claim! I found them so unhelpful and incompetent after making a claim (a women went over a red light crashing into the side of our car ) and we have had to do all the phoning and chasing up it is still ongoing from February with no end in sight. I also cancelled my insurance by telephone and kept getting letters saying my direct debit hadn’t been paid ,when I phoned them I was told they had no trace of the call and basically I was Lying and still owed them 92 pounds . I would never use this company again !!”

Posted 5 years ago

“I had my first ever car accident since I have been driving some 45 years now and I was in France hit by a speeding "hit and run" lorry. My car was a write off. I cannot fault the manner in which I was dealt with throughout by LV, they were kind when I was clearly upset and distressed, efficient and did everything they could to help me and settled the matter really quickly and properly for me. The real test for a decent Insurance Company only ever comes when you have a claim and LV certainly passed the test with "flying colours" for me. The only problem I had was contacting them by telephone from France, the direct line telephone numbers they gave me did not work but I did have an international contact number but it just took a long time to get connected to the corret department.”

Posted 5 years ago

“Would not pay out for a that got stolen while on holiday keep away what a joke still fighting. Them”

Posted 5 years ago

“Once contacted LV quickly sorted the matter out, & renewal completed immediately.”

Posted 6 years ago

“I wouldn't even give LV 1 star but considering there isn't a minus star I can only give 1 star. One of LVs drivers drove into me back in October he was clearly at fault over taking a parked car that was on his side of the road when he saw me coming or at least he should have when he drove straight into front of me. It took LV 5 months before they even wrote to my insurance company stating they had photo evidence that showed I was at fault when the picture actually showed thier driver over my white line so they kept hold of this photo evidence for 4 months without informing my insurance company. It then took them a further 2 weeks after my insurance company sent the photo back saying it proved thier driver to be at fault and not me before admitting thier driver was at fault. After a further 2 weeks I have had to keep chasing LV for the money from car at the vauled amount and finally been told the cheque will be with me with in 3 to 5 working days. On top of this they have not once in 6 months now responded to my lawyers for the compensation for my injuries caused in this crash by thier dangerous driver. Its looking very likely that my lawyers are going to be taking LV to court for not replying to my lawyers within the allowed time scales. LV APPEAR TO WANT TO TAKE YOUR MONEY BUT NOT ACTUALLY PAYOUT WHEN THERE IS A CLAIM AGAINST THEM.”

Posted 6 years ago

“Failing to process the insurance details, overcharging to change insurance, but most of all: NOT ANSWERING THE PHONE. I need to cancel my insurance as I've sold my car but cannot because they simply play highly irritating jaunty music and don't pick up. I'm completely stuck.”

Posted 6 years ago

“Very helpful. Excellent service”

Posted 6 years ago

“Purchased insurance with a perceived reputable company. the moment of truth only ever comes with the claims process. Simply appalling, I still have a boarded up window 7 days later, locks that aren’t for for purpose. No proactive contact , very poor service levels and when you do get to speak to someone they have very little service skills and take no ownership or accountability. On the converse my motor insurance company are outstanding...I was broken into house trashed and car stolen. Home claim dreadful, car insurance outstanding”

Posted 6 years ago

“I think even a 1 star is too much for the service I have received with lv. Me and my partner had our car stolen in Sep 2017 and it still hasn’t been sorted it would be nice to keep up dated on the claim not every time we have to phone them and ask for an update everytime you speak to someone all very rude staff funny how the sales team are very polite and very helpful. But the claims team soo rude and just money grabbing and treat us like criminals I would 100% stay away from this company people it has caused us soo much stress I have another policy on my car with them cannot wait for that to end and I will be finished with them as they are absolutely appalling. They “tried their luck” as one of the staff said to us to try and get the police report for free over the phone because the did not want to pay for the police report so I need to wait so they can try and be cheap and break the law without getting our signatures for data protection disgusting”

Posted 6 years ago

“I renewed my car insurance on 15th January 2018 (start date: 30th Jan 2018). Renewal Payment was taken on 15th Jan 2018. LV sent me a renewal confirmation, but after numerous calls and emails, I am still waiting for the Certificate of Insurance and the Insurance Schedule. In fact in reply to my email, they just resent the renewal confirmation again. I was told there was a 'computer issue', but it is now almost 2 months since I renewed the policy.”

Posted 6 years ago

“Hello, I just have to say a huge thank you to LV. My car passenger doors were badly damaged by someone - don't know who - during snow/ice. I was/am going through the most dreadful personal time ever and I am elderly. On the phone I couldn't speak properly because I was sobbing with anxiety of another thing added to what I was/am suffering. They helped me through the call and I said I'd call back. I did about 5/6/7 weeks later to say yes I would hv repairs done with excess £300. Again I was in a state of high anxiety. I got a call back from Rob - team leader - who explained it was borderline to agree to repair my car as the repair would cost £2000 and that is what my car is worth. I couldn't stop sobbing again - also Just had hip replacement so no chance go find another car. He kindly saw that was just one of my severe problems and agreed to go ahead. Car Bodies of Banbury were kind, courteous n informed me along the way. Thank you to Rob thank you Car Bodies, and the kind teleoperators/ Catherine and Ben.I had my car back y/day.”

Posted 6 years ago

«
1
2
...
4
5
6
7
8
»

LV= is rated 3.0 based on 281 reviews