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LV= Reviews

2.9 Rating 285 Reviews

49 %

of reviewers recommend LV=

Company Reviews

2.9

Based on 285 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Email:

nick.joy@lv.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Instead of finding a reason to pay out a legitimate claim they will think up any reason NOT to pay!….using these guys is as good as throwing your money away! Bad for business this company is and they send you from pillar to post. Zero stars for their shocking business ethic”

Posted 1 year ago

“Just got car back from elder and Paton Perth what fantastic repairs they have done would recommend them to anyone”

Posted 1 year ago

“The board members which make policy decisions have zero morals and treat their long term customers with no respect. Reduced my father's life insurance policy value by nearly £5000 and did not make him aware this change of policy. They responded to his complaint and advised that they did not think it necessary to tell him... disgusting and immoral practices. I definitely do not recommend this firm to anyone.”

Posted 1 year ago

“I took Income protection with LV. Four months before Christmas I went out of work injured. Dragged the claim on right up until February the following year then told me they wouldn’t pay me even though my injure was legitimate. X-Rays, doctors, physio and they made me wait six months before telling me they wouldn’t be paying and I can have my premiums back. Absolutely disgusting behaviour. Left me with no money and struggling over Christmas with four kids to care for. Filth of the earth. If there was a minus 10 stars, I’d click that. STAY AWAY!! FAMIUS FOR NOT PAYING OUT!!”

Posted 1 year ago

“Can’t thank this company enough after someone crashed into my car while I was on my holiday got a replacement car next day my car was taken to my home town and I was kept informed the whole time of what was happening unfortunately my car was written off but the customer service I got was fantastic any questions I had answered and not made to feel bad for asking them absolutely brilliant service and staff so professional and helpful”

Posted 1 year ago

“I had buildings and content insurance with this company. When heat treatment to my home irreparably damaged a large double glazed window frame I thought I was covered as double glazing was listed in my buildings insurance. But apparently not as LV= said they could not help me.”

Posted 1 year ago

“I have my car insurance with LV. I was hit by car wen I stop on zebra crossing. It been 3 months since the accident happened and my car han not been taken to garage yet because they can not organise replacing car and garage. I call them several times, now I find the is no way to call and Ino way to log in to my account. Never again Avoid it!”

Posted 1 year ago

“Someone ran into the back of my parked car on 20th April causing considerable damage. Contacted LV who arranged for the car to be picked up for assessment. Called later to give them the police Scotland crime number so they could access information from police in order to proceed with claim. I was asked to get drivers details from police so LV could make a claim from other driver’s insurance company. Data protection does not allow this and LV know data protection does not allow this but obviously trying to avoid paying the small charge levied for accessing this information. I have made several calls to find out if my car is to be repaired or written off and every time I am told that someone will get back to me the following day to let me know what is happening but they never call. I have been without my car for 10 days now and would really like some resolution.”

Posted 5 years ago

Hi, we're sorry to read of your experience. If you could email us your details to LVCares@LV.com then we'll look into this for you. Regards. Nick

Posted 5 years ago

“Appauling customer service. I was struggling with one payment after being made very I'll and hospitalised. The only option they gave me for missing this payment was to cancel my policy and no longer be insured. I would however be liable for the rest of the policy but could pay it in smaller amounts. The woman was abusive and bullying on the phone. As a vulnerable adult I feel appalled. in 2 years I needed help delaying one payment and they were only interested in destroying my credit score and threatening me if I don't pay. Appauling company”

Posted 5 years ago

Hi, we're very sorry to read of your experience. If you could email us your details to lvcares@lv.com we'd like to look into this for you. Regards. Nick

Posted 5 years ago

“Had a minor car accident which was not my fault. Phoned LV first question was is every one ok? which was good cars can be repaired people take longer. Had a phone call after to go through the claim very easy to deal with was informed within a few hours that my car would be repaired FOC was up-graded on the loan vehicle and was kept informed of all progress. Car now back looking as good as new. Many thanks”

Posted 5 years ago

“Processed payment online, asked to confirm billing address - no screen to check personal details like address - only billing address. Called to advise the address is wrong, less than 5 minutes after payment to be faced with an admin fee to change. No thanks!! Now with another insurer that cost marginally more but actually gives a lot more cover and extras included in the price. Check what you’re buying, they may look good but you can find cheaper elsewhere. Woman on the phone couldn’t have cared less about losing my custom, no sense of value to paying customers so won’t consider again in future.”

Posted 5 years ago

Hi, we're very sorry to read of your experience. If you could email us your details to lvcares@lv.com we'd like to look into this for you. Regards. Nick

Posted 5 years ago

“Got given a quot payed the deposit, declined the payment 5 long phone calls later and I have apparently wait a few days for my money back when I need my car insurance within 2 days. Awful company. Don't waste your time and money not worth the stress.”

Posted 5 years ago

“Paid for building insurance. Never mad a claim on any insurance in my life including when hit by another driver. Purchased a new home only to find some structural damaged hidden behind an old burglar alarm box. It would appear the damage is caused by a failed window lintel below. LV would not even send someone out to assess. "It's a wear and tear Issue, you are not covered" Since when has a stone lintel ever been subject to maintenance, preposterous! The building insurance not worth the paper it is written on, if I cannot claim when part of the building fails through no fault of my own.”

Posted 5 years ago

Hi Mr Dean, I’m sorry to hear that we were unable to assist with the claim you were looking to make on your policy. If there are any questions you have regarding this or anything that our claims team didn’t address, please email your details to us at LVCares@LV.com and we’ll look into this for you. ^Charlie

Posted 5 years ago

“When LV sent my renewal It had increased from £147 to £242 an increase of 65% even though I had not made a claim with any insurance company home/ contents policy for over 50 years. I entered the identical details for LV on a comparison site and the quote was £67 cheaper. MY ADVICE IS TO GIVE LV A WIDE BERTH BUYER BEWARE”

Posted 5 years ago

Hi Mal, sorry to hear that you were unhappy with the experience you had with us. We do offer a further discount online which can often help to provide you with a more competitive quote. Thank you for your feedback. ^Charlie

Posted 5 years ago

“Very quick and easy to use. Saved myself money just doing a quick comparison and LV came up triumphs 👍”

Posted 5 years ago

“LV rates highly in most surveys. What the reviews don't tell us is that once LV has you as a customer and your policy is on 'autorenewal' they will put your premium up steeply at the end of the first year, banking on your reluctance to go through the bother of changing again. Last year, after reading a review, I took out motor, home, and travel insurance with LV . At the end of the first year, (last month), each premium went up by over 16%. When I complained to LV, the sales rep said, 'well, let me see if I can improve on that,' but it was too late. Insurers have to show some loyalty to their customers. I found another insurer.”

Posted 5 years ago

Hi Chris, there is no additional premium applied for a policy that is on automatic renewal. This would be rated the same way whether this was included or not, however I am sorry to hear that the quote offered was not competitive for you. Please get in touch if there is anything that we can help with in the future. ^Charlie

Posted 5 years ago

“After 2 weeks of requesting some money from my isa and still not receiving it,guess I will now cash it all in as it's taking the Mick it's taking so long”

Posted 5 years ago

“Brilliant service, very pleased!!!”

Posted 5 years ago

“Your website is easy to use and allows me to manage the various insurance products that I purchase from you.”

Posted 5 years ago

“The company dealt professionally and very promptly with buildings and contents claims, taking full control of repairs, and payments etc. Excellent cover provided for acceptable premiums.”

Posted 5 years ago

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LV= is rated 2.9 based on 285 reviews