Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.62

2.6 Rating 1,068 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,068 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“The worst institution I've dealt with in many years. Literally impossible to speak to anyone competent. They may as well not employ customer service staff for all the use they are. It's really that bad.”

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Posted 11 hours ago

“Lisa from the fraud team was very helpful and professional She explained everything and was very polite And professional 👌 Umesh Patel”

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Posted 1 week ago

“your compliance reasons dept has no respect for clients and their feedbacks are non-existent. They hold on to others money as long as they desire.”

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Posted 1 week ago

“I switched my current account to Lloyds to take advantage of the switch incentive. When it never arrived I contacted them (a nightmare in itself) and was told I’d ‘chosen the wrong type of account’ and there was nothing they could do. I would never trust them and certainly would not recommend Lloyds, no matter what ‘incentive’ they promise. Beware!”

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Posted 2 weeks ago

“Leicester branch no matter what time you go in the queues for the 2 desks are ridiculous. You have staff wandering about talking to people .. one stood on the door saying hello ! Open more desks ! ...I'm a business user so have to use them ... !”

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Posted 2 weeks ago

“Awful bank. If they decide to close your account they will hold all of your funds. Transfers and withdrawals are restricted, and also bill payments such as direct debits will also be refused, incurring costs and missed payment markers to the customer. AVOID”

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Posted 4 weeks ago

“So pleased with the service i got at London Bridge last week. I needed help making a transfer and was assisted by John who made it so simple for me. He was polite and didn't make me feel old which I was very grateful for. Thank you again John.”

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Posted 1 month ago

“I visited the Ramsgate Lloyds Thursday 28th March. I spoke to a lovely lady called Nicky. I was there to close an account and Nicky was extremely helpful and communication was excellent in helping and giving me advice. I would like to thank both Nicky and Lloyds.”

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Posted 1 month ago

“Awful customer service, extremely rude. Untrustworthy service and advice.”

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Posted 1 month ago

“"All went well.\r\nSign up went smooth. No problem."”

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(Car Insurance) - Posted 1 month ago

“Great and cheap car insurance”

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Posted 1 month ago

“The man i just spoke to was the loveliest person i have ever spoken to. He was so kind to me and listened to everything i said. I am blown away with his dedication and his service. Thank you so much. I have left this call very happy.”

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Posted 1 month ago

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Posted 1 month ago

“"I have not had to claim "”

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(Car Insurance) - Posted 1 month ago

“Thankyouto your Team for todayThey areamazing and good looking.”

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Posted 1 month ago

“I would like to thank Alina Stoyeyska at Lloyd's Bank in Leominster for helping me ,she was so patient ,pleasant giving me all the information in a very professional way .”

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Posted 1 month ago

“I called into a Lloyds bank today in Leeds. I was thinking of changing banks. I went upto the greeting desk and was grreted by a young lady. I started to say what I was looking for and I mentioned I had a couple of business bank accounts as well as personal current accounts. Her reaction was as though she did not belive me and smirked. I left disgusted, my first encounter with Lloyds. I did go back, after leaving annoyed, and told her that was not very impresssed with her attitude. Her reply was a sarcastic "Thankyou". I said no problem. Dont want her to get into trouble but her attitude was something else. Will not be pursuing Lloyds fo my banking needs......”

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Posted 1 month ago

“"I am a long-time banking customer of Lloyds and as such are relatively happy with their banking service. I currently have both car and house insurance with them. One annoying feature is that every year the renewal quote shows a massive increase, but they have always backed down when challenged with competitive offers. 'Negotiations' have always been polite and helpful. Have not yet experienced a claim through them!"”

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(Car Insurance) - Posted 1 month ago

“Call centre is a total waste of time, it states that they are to busy to take your call then cuts you off. I was going to transfer my account to them but if that's the way they treat you they can stick it.”

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Posted 1 month ago

“Went through with opening an account with Lloyds for the first time, under the switch guarantee. Everything on my old account side completely fine, once with Lloyds no end of problems with their systems. Multiple phone calls, involving being passed around various customer service departments each with long wait times and promises of feedback or investigation then not met. I have had zero feedback from Lloyds as to what is going on. I have already initiated switching this account away from Lloyds. Extremely poor (non-existent) customer service, will not be coming back.”

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Posted 1 month ago

Lloyds Bank is rated 2.6 based on 1,068 reviews