How would you rate
Legal & General
"Your company is not good for people that smoke you so have a false information on Google. As it does not say that you wouldn't insure smoker's"
"Been informed if you travel to Turkey legal and general will not cover you despite paying policy for 5 years so check with them what other countries have they on their list"
"If I could give 0, I would , shocking long wait anytime I called ,staff communication with each other very poor ,worse with customer .I decided in the end not to proceed with making a small but very genuine claim as they make it nearly impossible to proceed .I have several different policies over last 15 years without ever making a claim with L and G ,will never re new again , disgusted !Daniel Chambers"
"If I could give 0, I would , shocking long wait anytime I called ,staff communication with each other very poor ,worse with customer .I decided in the end not to proceed with making a small but very genuine claim as they make it nearly impossible to proceed .I have several different policies over last 15 years without ever making a claim with L and G ,will never re new again , disgusted ! Daniel Chambers"
"On the death of my father legal and general refused payment of £4000 due for his burial fees leaving my mother upset and fearing how it will be paid legal and general showed no compassion what so ever . Saying dad lied to them about his illness which was copd but was only down as asthma . The truth is that is how it started but progressed to copd as the years went by PLEASE dont insure with legal and general look for a company that cares and is genuine to its customers death is a time for grieving not worrying that your so called insurance company are going to pay out ."
"Absolutely appalling customer services. Had buildings and contents cover with them (paid monthly), they took a lump sum out of my account of > £100, which they couldn't explain and returned, then they stopping taking my monthly direct debit. When I tried to resolve this and ensure I had cover in place, I made numerous calls over a 6 week period, spoke to three different people (Gavin ext 3187, Jason ext 1385 and Sultana ext. 3287) and each time I was promised a return call which did not happen. Gave up in the end and went somewhere else."
"It started when I set up my over 50 plan. You got the wrong starting date and I was charged twice. I went to track down my gift voucher and was passed from pillar to post without anyone giving me a definitive answer only to be told that because I had inadvertently gone through a broker to sign up with Legal & General that my gift voucher was null and void and I wouldn't be getting it. Even as I was looking for the "best company" to go with, no where did it state that I would not be getting the advertised gift voucher if I went through a broker. I also have home insurance and my wife has just taken life cover with Legal & General, which I will be looking to change. My complaint is not because of the money (£85 gift voucher) but more about the misleading way the voucher was advertised and about the fact that from the very first phone call about not receiving the voucher no-one seemed to know (or wanted to tell me) how this system works. Very disappointed with this."
"Had a poilcy for 6 month, tried making a claim they said ok grounds for claim! Then told i have not paid for the poilcy i told them i have paid up front they was adamant i never! Then they said i had to email a copy of my bank (really)statement????? I said no complained after many phone calls they admitted blame and apologised to me. The claim was for a damaged phone! I had to buy a phone due to i need it for work give up in the end! I was more concern over my house and if something happened. They gave me £50 compensation been with them a couple of years not any more such a big companie what a joke if i never persisted they would have got away with it!"
"took two payments for the same policy-still havnt refunded after five days"
Avoid buying anything from legal and general at all costs. I have a critical illness policy with them which they won't pay out on. I have been critically injured. they are a dishonest company and wriggle out of making any payments, they're quite happy to take your money but when you need them they're not there.
Don't bother buy insurance somewhere else, disgraceful company without ethics."
"Don't touch legal and general. we have a life policy with them that was unfortunately swapped over from Scottish Widows to legal and general by Santander. L&G lie they get things wrong they don't respond to your letters or calls, when you do try and make a claim with them they refuse the claim and wriggle out on any grounds they can this company is a joke they haven't even sent our policy through and we have requested it numerous times. Rubish"
"Put in a claim for damaged rhino flooring they use renew assessors and the cost if replacing with the same plus delivery fitting and lifting and taking away old vinyl is £440 told I'm only to get £250 less £100 excess. Your penalised for wanting a cash settlement to buy your replacement at your store of choice instead of from renew they say they can do the whole lot for that and we are pensioners and have to find £200 to make up the shortfall. I think this company is a disgrace"
"Excellent value for money House & Contents Insurance exceptionally competitive quote with market beating features."
"We had a terrible week with our van being broken into and all our tools a a few personal things stolen L&G were excellent found out what we could claim for and ere incredibly helpful kind profession staff"
"Very helpful and professional. Very satisfied with their service"
"I bought an endowment policy with them and dutifully paid my premiums for 25 years at the end of which they told me that their invements hadn’t performed as well as they had hoped and so they could only pay out 60% of what they had originally promised. I find it extraordinary that they can get away with such behaviour. We entered into a contract: I pay a fixed amoun set by them and at the end they pay out a fixed amount to me. Not: I pay a fixed amount set by you and at the end you pay me whatever you like! Quite extraordinary. I will never do business with dishonest, unprofessional L&G again."
"For my sins i ended up with legal and general.Having a car come through your garden and hit your front door and arguing with their surveyors BVS was a nightmare.It took them three months to tell me i wasn't insured for ornamental plant pots although BVS told me i was on the internal fittings which i thought was iffy.Their claims line is abismal you are on at least twenty minutes with no answer by which time you have hung up.Never again"
"Can never get through to them by phone for anything, always wait over an hour and still they dont answer, will be cancelling my policy its ridiculous"
"Bisto had a sudden attack of violent unexplained vomiting, she had to go on a drip and have bloods taken. L&g sorted the claim out straight away and paid the vets direct with no worry to me at all"
(Pet Insurance) -
Posted 2 months ago
"Claims/complaints are truly dreadful"