"I had a accident on the 9/10/18 , which was not my fault , had a very bad back and neck since , have been chasing the solicitors instructed on my case every week , but I am not getting anywhere , I feel less me they don’t seem to be doing anything , I also contacted Lancaster today and the lady on the phone , was very rude and didn’t care so one very unhappy customer"
"After being a loyal, long-standing customer with Lancaster insurance. I called to cancel my policy. My son, now 21, can insure the classic mini himself. I’m not due any refund after only 3 months in cover. Due to the loyalty discounts they have given me!!! £120 for 3 months cover. Where’s the loyalty there??? Disgusted. My advice, get your insurance elsewhere 😡😡😡"
"I have just cancelled my policy with Lancaster Insurance, with 8 months left, my my car has died and i cant afford another at the moment....shockingly the only way i could cancel was to pay £195! LANCASTER INSURANCE ARE THIEVES, please believe myself and all these other reviews, i cant believe they are still getting away with this, it seems like it has happened to many people. How can they use the excuse of "well its written in our policy documents" to justify this? They said they would reduce this by £25 if i cancelled my complaint with them (trying to pay for my silence)....when i said i wouldn't they said i would have to pay the full amount then. I was expecting good service from such a large well known company, but i did not get this at all! Another few things, the renewal of the policy was extortionate- i didn't get chance to cancel as they letter only came a few days before renewal date, even though they had dated it 3 weeks before! the people who i spoke to were rude and very impersonal. PLEASE STAY AWAY FROM THIS COMPANY!!! I will be taking this to the ombudsman, surely there is something collectively we can do to stop this....they are taking advantage of there position, this is extortion."
"Insured my land rover for 295 in Dec 18 and cancelled the policy January 18 probably drove a total of 100 miles.
According to Lancaster my total cancellation fee was 295 all in oddly enough the same as my total policy.
These guys are legitimate thieves do not under any circumstances insure with them.
Pass any relevant information you have onto the ombudsmen or relevant institute, assuming you get any they have a tendency to hold onto documents."
"Just from curiosity after having been seduced by Lancaster's low lead in insurance quote three years ago I googled to see if they were still trading. It seems so, and people continue to suffer at the hands of this cavalier company from all the complaints I am reading. I threatened them with a very big legal stick once alerted by DVLA my insurance cover was not adequate. I was like a dog with a bone and pestered all the head office numbers I could find before a supervisor saw sense and refunded my payment in full. It is time this cowboy outfit were closed down. Write to your MP. As for putting any money the way of this boiler room operation NEVER CONSIDER DEALING WITH THIS COMPANY."
"What a con they automatically renew your policy. Use a fraud signture and hand wrting keep the date from the last year .
Take my money ignore my emails They have no rights in renewing your insurance it is not there choice ."
"Avoid I regret insuring with them.
Very poor customer service. I requested my insurance to be cancelled mid last year and I could not due to to charges. I asked for it not to be renewed in sept 2018 because I did not call within their thirty day window I again got a fine for cancelling. They automatically renewed the policy. No amount of conversations with them on the phone persuades them other wise because I did not follow their policy.
Within ten days of cancelling despite me setting up a payment plan they sent a letter stating that they were passing my details to a credit reference agency even though they had on file I was paying monthly. The letter was not accurate it said that they had made previous attempts to contact me. I asked twice to speak to a manager they are never available.
During the insurance it was no good as well my car is a classic it had a fire and they would not pay out. I was insured with them many years longer than I actually wanted due to the black mail situation of cancelling. My father has four classic cars one insured with Lancaster I have it logged now to call within the 30 day window to cancel he will not be continuing with them and his three other classic cars these will be insured else where.
Lancaster are to big and no personal service. Conversations I had with them were contradictory as well they did say they would remove the fine if I proved I sold my car I proved this the garage who brought the vehicle contacted them and this was still not accepted. I advise anyone to avoid this company in future I will be insuring with a smaller company who respect their customers."
"Company did not tell me that my policy had been cancelled!!!
I was unaware that there was a problem with the NCD notice, and they cancelled my policy.
They send lots of emails, that simply say "here are documents that apply to your policy", at the bottom, tucked away in the attachments (that don't always open properly on a smartphone) here you will find a document that says they have cancelled your insurance!!!
I don't know why the don't actually tell you in the subject line of the email "Your policy has been cancelled"??
Its certainly not due to any legal reason, as the DVLA will send you emails saying your car is not taxed...
And they want to apply a £100 cost to stop the £250 policy 2 months in.
So it will have cost me £200 for 2 months insurance!
Then, when I want them to sort it out and re-insure me, they have the cheek to ask for an "arrangement fee" for the new policy.
This is very sharp practice from a very poor company.
I would avoid them - they go out of their way to deliberately entrap you...
I'll be going to the ombudsman and lodging a formal complaint."
"Almost impossible to get through on the phone,Still waiting for Documents dont know if I am insured or not Did manage to get through on phone on one occasion to cancel and no one was available on the cancellation line"
"Poor customer service was sent a letter asking for some information
Tried calling them six times to discuss.
Was on hold for between
45 minutes and on my final attempt 1 hour 20 minutes
Only to be told they had cancelled my policy 4 days prior As said this was my sixth attempt calling
There is only so long you can wait for a phone to be answered each day
They had completely ignored all my emails prior to this
"£150 pound cancellation fee on a policy that cost £200 what a absolute joke would not recommend to anyone wouldn't let the policy run because I sold the car and all I got off the lady on the phone is " we have this problem alot customers complaints about the charge " well to me that means there is a problem with how they are selling insurance do not use this company (my opinion)"
"Attempting to cancel a policy I've had with Lancaster, quoted £140 to cancel a policy I'm only paying £27 a month on.. (5months worth of insurance to cancel!) worked out it's almost more beneficial to keep the policy running to gain a years no claims and discount on a new policy than to cancel. I appreciate there will be a cancellation fee but they really take the biscuit with the money they charge and abuse their position as a insurance company. Lesson learnt the hard way, will not use again!"
"Longest wait I’ve ever been in over 45 minutes just to speak to someone who tells me that I have to pay the full amount if I wish to cancel the policy, no policy cancellation fee just the full amount, wish I never insured through Lancaster, also spent 40 minutes on the phone yesterday on hold and gave up in the end"
"Used a price comparison site and answered all questions honestly, Lancaster came back cheapest price and took out cover online Wednesday evening, paid 2 months instalments as deposit. Received phone call from Lancaster Monday afternoon to say they couldn't insure my car as my other vehicle is a company car even though I selected this in the quote process. Advisor very condescending and patronising, almost to the point of arrogant suggesting that I lied on the quote request!! 5 days into the policy and within 14 day cooling off period I was charged £47. Very disappointing service, discourteous & disingenuous and left a bad taste. Case passed to financial ombudsman. TERRIBLE AND AVOID!!!"
"Waited 45 mins on hold before having to end the call.
Emailed mileage form 4 times to them, each time getting an acknowledgement auto reply and yet nothing done with the form by the office workers.
Understaffed and unprofessional in this age. Stay clear!"
"Extremely unhappy with this company. I requested to cancel my insurance due to no longer having the vehicle. I was insured for a total of 21 days. My premium was £330 and I paid an upfront fee of £69 leaving £261 left to pay subject to interest for the monthly instalments. I received a bill for £159 to leave. This also included legal protection of which I never added on at the beginning. It looks as though they have added as much as possible. I have used many classic insurance companies over the years and never had this problem Lancaster Insurance are a bunch of rogues. If I remember I had a problem many years ago with this company and this has just reminded me. The reviews they have on their website is not actually a real review panel as I cant find access to leave on on there. Also check out their score on trustpilot."
"My experience with this company is not good.. the quote I had from money supermarket was good yet they came back to me for all my documents and quickly ramped the price up even though one small bump that was listed on my account with money supermarket at a cost of ver minimum & covered by my excess twice over, I asked to cancel because other quotes would have been better & I’d only had this 2days & they wanted a ridiculous charge for admin.. they said I should have read the small print! Funny enough I didn’t get the small print until after I paid & wasn’t expecting the price to differ so drastically .. I past my test 34yrs ago & have never had a fault accident & drove for a living for over 12yrs clocking up 40,000 miles a year.. of experienced drivers like me have these issues then I hate to think how others manage"
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