John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.69

1.7 Rating 407 Reviews

16 %

of reviewers recommend John Lewis Insurance

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1.7

Based on 407 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highest quote ever seen”

Helpful Report

Posted 1 day ago

“Utterly appalling! Don't waste your money with this company. They are hopeless at communicating with their customers and the company they use to carry out repairs try at every turn to wriggle out of their obligations. They took down a wall mounted 65" tv (bought for nearly £1000) and smashed it beyond repair. Their response? "We're not responsible. Read the small print in your contract." And then blamed ME for the breakage! They offered £100 "as a gesture of goodwill." The cheque was returned to them with the appropriate covering letter. The cherry on the top was one of their operatives told my partner to "F*** off" (a long story) but anyone who swears at the people who are paying his wages isn't welcome at our home. It took them more than 8 MONTHS to initially attend the damage to our property! Honestly, avoid anything to do with JL Insurance. When we raised a complaint they said we didn't have a case. We dumped the company and have self financed the remaining repairs. And the private contractors we engaged fixed everything within a couple of weeks and to perfection.”

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Posted 6 days ago

“I am giving John Lewis Home Insurance another bad review as people need to be aware of how awful they treat their customers. I’ve had a complaint with them for nearly a year which has been horrendous to get resolved. They finally made a decision at the start of March to compensate us and pay for damages their contractors made to our property but we are yet the get the money! This totals to over £6000 and I have chasing this for nearly two months! These last few months I have been calling or emailing them very few days only to be ignored lied to. I am disgusted how they treat their customers! This week I was told that our payment would be here by the end of the week but yet again there is nothing! I have been promised call backs that have never happened am getting no where with them. John Lewis has a reputation for going above and beyond for their customers but this couldn’t be further from the truth. They constantly make false promises which is horrendous customer service! Please do not use this provider.”

Helpful Report

Posted 1 week ago

“I will never recommend, I was with them several years only in the beginning of one year I had an home emergency cover too that was the only time I used them for sink block or something. Never claimed anything for the house. After nearly 6 years with them the neighbours car bang our wall braking the front fence but we sent evidence of the incident not our fault. The insurance company fix it with cheap labour and we still had to pay our excess 500£ which expected to receive back. Sadly they didn’t pay back. When I call to find out the claim amount to give information for the next insurance company we found out around 4481£ was claimed but the work could have been done with a handy man with a little amount we even paid for them. Sadly this is a business for people we even have our home insurance gone up by this incident which was not our fault. I would never recommend this company.”

Helpful Report

Posted 1 week ago

“THE WORST OF ALL CAR INSURANCE COMPANIES, THEY ARE THIEVES, LAST YEAR £1,349. WHISH I NOW DISCOVERED WAS WAY OVERPRICED AND THEN THIS YEAR QUOTED £2,137, THATS WITH NO CHANGES DURING THE YEAR. DON'T EVEN BOTHER GETTING A QUOTE, YOU WILL BE WASTING YOUR TIME, BUNCH OF THIEVES!!!!”

Helpful Report

Posted 2 weeks ago

“last years price £348.08 This year £729.34? 50+years no claim bonus !! The phone message is that they will not talk price. Held on for goodness knows how long, no answer so gave up. Quoted by a major bank for the same cover £426 .38. Message to John Lewis: If you don't want to be in car insurance get out of it. This is just giving you a bad name.”

Helpful Report

Posted 1 month ago

“This is the worst company for home insurance. I tried to cancel my insurance over the phone and I was told that you have to cancel online. I filled out the form but it won't send. Because of Easter and the form not sending, it was two days out of the 14 day cancellation period. They now want 40 pounds plus they have already taken 24 pounds cancellation fee. The people on the phone are so rude and don't want to talk to you but suddenly when you cancel and they want over 38 pounds cancellation fee, they have sent four emails and a telephone call in one day to try and collect the cancellation fee. This equates to nearly 60 pounds to cancel for a 16 day insurance.”

Helpful Report

Posted 1 month ago

“Terrible service, I was given a quote on the 21st March that was valid for 30 days, I received email confirmation and pdfs. When I went to retrieve and pay for the quote on 23rd March, I was told there was an error in the system and all quotes from the previous week were invalid. I was told I would need to create a new quote which was almost double the price. They do not honor their quotes and did not offer any good will, I would steer clear of the John Lewis insurance.”

Helpful Report

Posted 1 month ago

“An utterly toxic disgrace from start to finish - except that, SEVEN WEEKS after registering my claim, it is not finished. Having written 1 March for payment of outstanding VAT I have resent the same email around 16 times, and had not one reply as of 5pm 15 March. And, having been a huge fan of Waitrose in previous years, it is staggering and tragic to see how quickly a once loved British institution has been dragged into the gutter. Absymal phone queues with drivel about 'exceptionally high call volumes' (AKA chronic understaffing; something is not exceptional if it happens all the time), and incompetence and wasted time at almost every single stage of this process. If you suffer home damage, expect JL Insurance to be by far the most stressful and toxic part of the whole experience. In a sane country, a company with 1.7 of 5 for its last years near 400 reviews would simply not be allowed to keep trading. If possible, I would rate as minus 1. Avoid like the plague.”

Helpful Report

Posted 1 month ago

“waited 3 minutes for the call to give me a load of policy wording and then waited 43 mins and no one answered. POOR SERVICE!”

Helpful Report

Posted 1 month ago

“My mother died last week, her house insured by JL. Phoned to tell them. Unlike everyone else they don't have a bereavement line, you just call like everyone else. Got through after 3 mins of blah blah caveats and the agent is clearly caught off guard to be told his customer has died. I got a follow up email addressed to Kevin when I'd told him my name is Keith, I even spelled it, and they had cc'ed my mother's email address...b,b,but I told you she has died, she won't be reading her emails. After the JL credit card debacle I didn't think it could get any worse, but JL have proven otherwise.”

Helpful Report

Posted 2 months ago

“I would advise anyone who is looking at John Lewis for home insurance, to avoid this company like the Plague. This Company is the most disgusting company ever. Please allow me to elaborate. 1. If you buy John Lewis Home insurance, they immediately transfer your insurance to third party company. 2. All the contact numbers listed on the Internet, are third party companies. If you request copies of old policies to prove you had insurance from a number of years ago. "Legal Cover". Please do not expect to ring any number direct for John Lewis. This is impossible. 3. If you phone a third party for previous documents, you will be refused as they are not the Policy holder, "John Lewis is", but you cannot contact them. 4. You pay for a service for Home insurance that John Lewis, should provide, but they do not. They take your money and then hand your details to a third party company. Please do not touch this company, they are an absolute disgrace.”

Helpful Report

Posted 2 months ago

“We were going on holiday and the car was packed and as I went to lock the front door the key got jammed in the lock. That was around 7pm and a locksmith didn't arrive until after 11pm. We were locked out of our house at night with young children and didn't get back into our house until nearly 1am! The lady on the phone was rude and unhelpful and made the most minimal of effort, even though I said I had young children and needed to get them to bed. As a result, our children were forced to sleep on the patio for 6 hours 🤬 When the locksmith arrived, he was horrified (his word) that we hadn't been prioritised and that we most definitely should have been because 1. we were locked out of our house with no means of reentry and 2. we had small children. He said it was a disgrace. He's right.”

Helpful Report

Posted 2 months ago

“Made numerous phone calls to try and add another person to our cover. Each time waited on hold for up to 1 hour with nobody answering the phone. Can’t even get through to cancel them. They said email replies take 3 working days. Pointless to us now on a Thursday when we need coverage on Monday. They haven’t sent me a renewal form despite needing to renew in two weeks either. Does not do service to the brand at all. Absolutely pathetic service. Needless to say we shall not be isi f them again.”

Helpful Report

Posted 3 months ago

“The worst Customer Service I have ever experienced. What would happen if you had a claim. Shocking.”

Helpful Report

Posted 5 months ago

“I'm covered by John lewis emergency insurance. I phoned on the Sunday and my claim was accepted with a claim no. On Monday at 8am a man arrived saw the problem, took photo and said he would send report straight away. After phoning all week I asked is anyone coming. The answer was I wasn't covered. I then got a text saying thank you for allowing us to carry out a repair at your property ,please give feedback. I did!!!”

Helpful Report

Posted 5 months ago

“Still no forward. Had a phone call Friday, saying I would have an email. The attachment on the email, we cannot open. Called up to explain this…told can only speak to Selina, who is on annual leave for 2 weeks. We have no answers yet again. Sent a quote, of which we have no clear answer to. We have accommodation which needs to be booked and paid for. We have pets boarding which needs to be paid for. Was told payments would be sent, but had no payment remittance emails so looks like another lie. Have no choice but to instruct our solicitor to proceed further as we are just been given the run around. 4th october we was informed builders left our home. It is now 19th November and still no works on our home and answers to anything. Absolutely appalling is an understatement. Date of experience: 04 October 2023”

Helpful Report

Posted 5 months ago

“just had my house and contents insurance renewal made no claims and the renewal quote has gone from £690 to £1200!!!! How can that be justified???”

Helpful Report

Posted 5 months ago

“Without a doubt, the worst insurance company on the market! Appalling customer service, criminally high premiums compared with other companies, you would need your brains tested to give your custom to John Lewis. Frankly, I suspect that the whole John Lewis group is about to nose-dive into oblivion, and good riddance. Have just transferred house insurance to another company and for the same cover, our monthly premium has dropped by 25%. This is a genuine, unsolicited, review and my earnest advice is not to touch John Lewis Insurance with a bargepole.”

Helpful Report

Posted 6 months ago

“John Lewis Premium House and Contents Insurance. After another year of no claim my insurance renewal cost rose by over 45%...... Yes 45%. Their underwriters that you have never heard of get very low ratings on Trustpilot. .. No wonder John Lewis have problems apart from an appalling CEO who has no retail background. ....it shows !!”

Helpful Report

Posted 6 months ago

John Lewis Insurance is rated 1.7 based on 407 reviews