Flux Direct Reviews

Name: Flux Direct
Rating: 2.69

2.7 Rating 334 Reviews

39 %

of reviewers recommend Flux Direct

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2.7

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Flux Direct 1 star review on 26th August 2021

Trevor Bennett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting on a false claim against me”

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(Car Insurance) - Posted 5 years ago

“Took out your special learner insurance for g/daughter paid £400.00 she passed her test after 5 months- I have been offered a refund of £28.00- when i queried/complained told to read the small print.Diabolical company.Rip off merchants.”

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Posted 5 years ago

“Bunch of tossers”

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(Car Insurance) - Posted 5 years ago

“Very easy to deal with, plus good first year price.”

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(Van Insurance) - Posted 5 years ago

“It all started badly when I bought the car insurance before reading the reviews. To be honest the customer service team were lovely to speak to but the whole thing seems dodgy. I decided to cancel the insurance and I was charged more than a months fee though I had the policy for less than the 14 days cooling off period.”

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Posted 5 years ago

“SHOCKING!!! Disclosed all modifications on my Freelander 2 HSE as it has a Freelander 2 hst full body kit installed (aftermarket) sent all pictures/information back as requested within two days of the policy starting, for them to ring me over 2 weeks later ( COOLING OFF PERIOD HAD JUST FINISHED SUPRISE SUPRISE) informing me they was canceling my insurance as they don't believe my vehicle has been modified... Then want to charge me another £100 for canceling it OUTRAGEOUS!! LEGAL THEFT!!! OMBUDSMAN I THINK!!!”

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Posted 5 years ago

“Very shady and poor customer service”

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(Car Insurance) - Posted 5 years ago

“They are OK but I had a problem gIvinghoe them proof of no claims. They could havery made it easier.”

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(Van Insurance) - Posted 5 years ago

“Very poor company”

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(Car Insurance) - Posted 5 years ago

“DO NOT USE!!!! AVOID WITH YOUR LIFE!!!!! I used FluxDirect to buy myself some PROVISIONAL car insurance on a 1.2 fiat punto. I advised the staff when booking this that I would rarely be driving the car unless it was a weekend, they didn't explain any offers or additions that could of been purchased instead of buying the full everyday cover. I then hit some unforseen circumstances and made the staff aware that I couldn't be able to pay the installments anymore and would like to cancel my policy - they cancelled it and charged me £400 over three months. EVERY SINGLE MONTH once I have cancelled it the money has NOT been taken from the account provided and I have had to ring them and chase them for hours on end to take the money whilst they have sat back and done nothing but send me threatening letters with the courts and baliffs. Once I fibnally got through to them on each day every month, they apologised for the letters and had NO PROBLEM withdrawing the money from the account (The money was sat there for months). Because of all this lack of effort by the Billing department and Customer Services, I have had multiple threatening letters and also now have a seriously damaged credit score. Please bare in mind, the money for the insurance was available, they had just not attempted to take it even after a recorded conversation of them admitting they would. THE WORST COMPANY EVER!!!!!!!!!!”

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Posted 5 years ago

“This company is rubbish that I ended up cancelling my insurance with then within a month. They were all rude whilst talking to them. Wouldn't recommend them at all”

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(Car Insurance) - Posted 5 years ago

“AVOID, AVOID, AVOID!! My 17 year old Daughter took out a learner policy with them and when she passed her test had to pay £155 for the privilege of cancelling. Horrendous, aggressive customer service representatives. His name was Stuart apparently (he refused to tell me his name for about 15 minutes). I made a complaint and had random figures that meany nothing to me. It is complete extortion and daylight robbery!!! They took the direct debit payment then sent my 17 year old daughter a "lovely" email stating she owed £85 and if it wasn't paid within 10 days they would send a debt collector! She is under age for credit and the credit agreement is in my name and how disgraceful to treat a young girl this way. If they had informed of how to pay the extra £85 I would have done so. The email I had told me to continue with the DD as agreed and no mention that I had to pay within 10 days. BE CAREFUL WHAT YOU SIGN UP TO!!! "Stuart" kindly informed me it's my own fault as I took the online policy and should understand what i'm signing up to. I have cancelled with other insurance companies in the past and just paid the usual £30 cancellation fee. DISGRACEFUL!!!”

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Posted 5 years ago

“They are a good insurance company.As a learner driver they were a good value for money and was quiet cheap. But after renewing my insurance it is more expensive than others. However I have renewed with them for my insurance as the customer service is great and they are very helpful and they will help you if you have any queries which speaking to other insurers they don’t do this as well”

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(Car Insurance) - Posted 5 years ago

“Good quote and good service so far”

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(Car Insurance) - Posted 5 years ago

“Avoid this company if you are learning to drive. They are misleading and will rip you off. In very small print you discover after you pass your test that you will be charged a % of your premium if you are paying monthly, to cancel and take out a new policy - which you HAVE to do the minute you pass. I was warned by a friend and failed to listen. Use at your peril they are a terrible company”

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(Car Insurance) - Posted 5 years ago

“Very expensive as they where the only modified van insurance company I could find.”

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(Van Insurance) - Posted 5 years ago

“Very good, pleasant to deal with”

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(Car Insurance) - Posted 5 years ago

“Take out insurance. After policy taken out and payments made I'm asked for more information and to print things off, sign them and send them back. Had I known this much hassle would be tto get insurance I would have gone elsewhere. Email them asking for help. No reply, no phone call. Send everything off and policy is back on. Emailed saying I need to send more info. Policy cancelled without prior speaking to me. Phone up and explain my situation. Am told I'd be called back. Didn't get called back. Avoid these idiots at all cost. Disgraceful customer service and attitude towards problem solving. Underhand and sly business practices. Should be closed down.”

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Posted 5 years ago

“I was not impressed but they did make amends!”

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(Car Insurance) - Posted 6 years ago

“Customer service is poor unable to move payments to the end of the month as most people get paid monthly . No effort to help my situation what so ever and when I explained I shall use another insurance company next time she didn't really care . Tut tut . I will be putting bad reviews on several websites until they get the message .”

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Posted 6 years ago

Flux Direct is rated 2.7 based on 334 reviews