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First Insurance Reviews

3.7 Rating 384 Reviews

70 %

of reviewers recommend First Insurance

Company Reviews

3.7

Based on 384 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute disgrace of a company, been with them over 5 years with no claims and no changes, changed number plate and address, cost me £81!!!! Absolute crooks. Will not be renewing, avoid at all costs. No wonder everyone is getting peeved off at getting ripped off.”

Posted 5 years ago

“Absolute thieves, changed address £65, changed car £65, added driver £65, took driver off £65 changes are now more than the premium, avoid this company”

Posted 5 years ago

“Really poor customer service provided by Hannah and Emma at the Redditch office! This company have not provided a renewal in the time frame stated and said that the email had been sent to me. I hope they can prove this considering I called them twice asking for the renewal. I was then told the they will not provide a renewal with 2 weeks until my policy comes to an end. This was due to two non fault claims being made on my part. They advised a manager would call me yesterday which didn’t happen inspite if numerous emails being sent to Hannah who very simply can’t seem to company procedure!!!! Let’s see if we have any joy today!!!”

Posted 5 years ago

“The company is a joke, went through comparison site, was told the quote could not be right and they jacked it up over £500, the eventually got it down so it was about 300 over. They asked for proof of address and then passport both was doing during the quote and accepted. They have not asked for this info several times and when I called them admitted they have it. Now the proof is not good enough for them and want more info I can’t provide as I’m working away. It’s borderline harassment due to their incompetence. Don’t use them.”

Posted 5 years ago

“absolute thieves . took my money and rind me up every week with another add on or some technical requirement i need to adhere to . which ends uo in more money . no one to complain too . carnt cancel as they'll administer more charges . complete con of a company . i can only assume they have no repeat custom the way they operate . i for sure will never use first insurance again . they need investigating for misconduct . when mentioned theres no one to even discuss your concerns. AVOID AVOID AVOID seriously crooks”

Posted 5 years ago

“rip off company. Avoid avoid you will be lucky if you avoid them. they charge a fortune if you want to make change or want to cancel it. total bunch of thieves”

Posted 5 years ago

“felt let down bi company operators fake and hiden information sending extra documentation in a limited time to be able to do something, different information from one day to another, they are tiyng to take you the money withaut giving nothing back asking extra money for canceletion”

Posted 5 years ago

“Over priced. Almost 3 x more expensive than other insurers. These 5 star ratings have to be false. Total rip off merchants. Dont believe the hype people, go elsewhere.”

Posted 5 years ago

“Very helpful guy”

Posted 5 years ago

“After having a few initial problems with my car insurance and speaking to many different agents on the phone Amber sorted everything for myself when so many other people i had spoke to could not. Very professional and understanding. Hope to deal with Amber again. 10 out of 10 Mrs K Greenfield”

Posted 5 years ago

“Efficient, friendly and professional approach from Dimitrios. Thank You for advice and help I recived.”

Posted 5 years ago

“Good helpful”

Posted 5 years ago

“Great service thanks”

Posted 5 years ago

“Perfect service great guy”

Posted 5 years ago

“The guy I spoke to was very professional didn’t think much of the music on the phone tho sould of been some Christmas carols very happy with your service”

Posted 5 years ago

“Do not go with this company. It is a rip off. Go somewhere else and i guaranteed it will be cheaper and have more miles. I ran out of miles and they want £235 for 1000 miles. Most company's charge £50. I am already paying over £200 a month. Asked to cancel and they want rest of the money for the policy so about £1000. Absolutely shocking. Total rip off”

Posted 5 years ago

“Very helpful”

Posted 5 years ago

“demitrios was efficient and good to work with”

Posted 5 years ago

“Great guy. Helped me sort out my insurance without and hassle”

Posted 5 years ago

“very efficient, knowledgeable, polite and helpful”

Posted 5 years ago

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First Insurance is rated 3.7 based on 384 reviews