“"I\u2019m 75 and anxious in unfamiliar situations. First Alternative advisors were clearly spoken and empathetic. I first notified them of incident then a month later made a claim for repairs to my own vehicle."”
“"Haven\u2019t had to deal with them as no accidents etc \u2026. They seem good but the proof of the pudding is when I have to deal with them, hopefully I won\u2019t have to \u2026"”
“Worst customer service ever. Clearly underfunded so have to jump through a million hoops to get anyone.
Worst car insurance ever, I would not recommend in a million years.”
“"Absolutely diabolical, not offered any curtosy car have to pay extra for that just expensive compared to other insurance companies who offer a lot more for less. Wouldn\u2019t bother with first alternative again. "”
“"I was previously with Swinton before I found first alternative, Swinton when I changed my car over they would still charge me for outstanding balance of car insurance even when I didn't own car, I had traded in I got new car from Arnold Clarke phoned first insurance and all I had to pay was an admin fee which was totally acceptable "”
“"After having a car accident a week ago I have called First Alternative 9 times and probably spent a total of 4 hours on the phone in order to try to get a courtesy car which is promised on my policy with no joy at all. One particular claims handler was very rude and unhelpful, I will make a complaint directly to them regarding him. I wouldn\u2019t ever choose this company again I did so because they had a 5 star defacto rating, I don\u2019t know how they achieved it from my experience and being an insurance underwriter myself I\u2019m very dissatisfied with the service, I would not call it treating customers fairly. "”
