Dial Direct Reviews

Name: Dial Direct
Rating: 4.26

4.3 Rating 2,425 Reviews

82 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 2,425 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 1 star review on 23rd October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They put a claim on my account that didn’t happen and haven’t removed it even though they said they were going to”

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Posted 2 hours ago

“This year car insurance was well over the top in price. I save myself nearly two and fifteen pounds by shopping around. If you want to keep your customers Then you need to match the Internet prices.”

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Posted 2 days ago

“The practice of offering an extremely high autorenewal quote has been removed in recent years, although calling up each time (which is straight forward) still reduces the amount somewhat and allows the opportunity to ensure details etc. are up-to-date. Not many firms offer the type of insurance cover I require so appreciate there is the opportunity for a broker who has renewal options available.”

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Posted 3 days ago

“I have used this company for a few years now, the renewal premium is very competitive, and they seem to be on the ball with customer service. No complaints so far, happy to recommend them. Chris H.”

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Posted 4 days ago

“Always happy to help, have been with them for a few years now and always match other offers at renewal”

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Posted 1 week ago

“Really easy to navigate the site and buying was easy too.”

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Posted 1 week ago

“Have been with Dial Direct several years now. They are very competitive and it’s a the customer service is top rate.”

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Posted 1 week ago

“Wanted breakdown service, The lady answer the phone sort very quickley.”

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Posted 1 week ago

“Very good all round service👍”

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Posted 1 week ago

“My initial quote was high found a cheaper quote phoned them up they matched the cheaper quote very efficient on the phone brill”

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Posted 1 week ago

“Absolutely hopeless. Nothing works. Can't access anything via the account that you are forced to set up. None of this 'on-line' 'let's go paperless' stuff is any use whatsoever... I'm sure the insurance is fine but the system, like the NHS computers, police computers, airports blah blah are just so frustrating no doubt designed by 23 year olds during lockdown who play games all day and calculated to make company contact impossible. I despair.. off to the High Street (if it's still there.) Digital discrimination is real which is a shame as only us boomers (I'm 71 years old.)... have any money anyway as the UK slides down the plug hole.”

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Posted 1 week ago

“Very good 👍”

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Posted 1 week ago

“Second year with Dial Direct, straight forward renewal no hassle.”

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Posted 2 weeks ago

“Very happy with the service from Dial Direct”

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Posted 2 weeks ago

“By renewing my policy at a very reasonable rate. Having gone through various comparison websites Dial Direct were the best for price considering all the extras I required.”

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Posted 2 weeks ago

“A few of my friends insurance quotes for 2024 had doubled in price and although mine increased, it wasn’t nearly as much.”

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Posted 2 weeks ago

“The price was very competative, and the company seemed very fair in their quote. I have not had a reason to test their reaction to a claim , and so cannot comment on this aspect of their care. This is the only reason that I have not given them 5 stars.”

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Posted 2 weeks ago

“I had home insurance with this company. Horrible experience. Made an honest claim and found loop holes not to payout. Will never ever insure with them again, will tell others. There defaqto rating is very low when it comes to payouts. My policy no: 134634595 just in case you was wondering who I am. Anyone do not my any claims with this company as they will find loop holes as to not payout. I’m with another company which has a defaqato rating of 5 stars. Doesn’t give me options to give it NO STARS.”

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Posted 2 weeks ago

“The company is working solely for it's customer very helpful good customer service good value for money thank you 😊”

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Posted 2 weeks ago

“Web site was very easy to use and explained everything properly Easy to find your documents”

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Posted 2 weeks ago

Dial Direct is rated 4.3 based on 2,425 reviews