Dial Direct Reviews

Name: Dial Direct
Rating: 4.26

4.3 Rating 2,434 Reviews

82 %

of reviewers recommend Dial Direct

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4.3

Based on 2,434 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 1 star review on 23rd October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never been in touch apart from renewals always helpful and pleasant. My only critic is that I should not have to have to ask for a better price than my renewal as a loyal customer it should have been given to me straight away”

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Posted 4 hours ago

“Happy with with service but price increase this year was pretty steep.”

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Posted 19 hours ago

“I am happy but not as much as last year. The reason being my car insurance annual payment has been increased from £219(approx.) last year to £243(approx.) this year without assigning any reason.”

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Posted 1 day ago

“So easy to contact and excellent customer service and very competitive price for an existing and new customers.”

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Posted 1 day ago

“Pleasantly surprised to have a reasonable increase in premium compared to other companies, I always compare prices as it’s not prudent to just automatically renew and Dial Direct won hands down again. Well done and thankyou!”

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Posted 2 days ago

“Straightforward renewal process and competitive quotation for an existing customer.”

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Posted 2 days ago

“Was very happy when first joined. Not so much with renewal. Doubled in price upon renewal. No claims 9 years plus.”

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Posted 2 days ago

“Very happy with the service provided”

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Posted 2 days ago

“No problems every thing is easy and if i go to web site just do what i have and all done in afew minutes”

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Posted 3 days ago

“They put a claim on my account that didn’t happen and haven’t removed it even though they said they were going to”

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Posted 3 days ago

“This year car insurance was well over the top in price. I save myself nearly two and fifteen pounds by shopping around. If you want to keep your customers Then you need to match the Internet prices.”

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Posted 5 days ago

“The practice of offering an extremely high autorenewal quote has been removed in recent years, although calling up each time (which is straight forward) still reduces the amount somewhat and allows the opportunity to ensure details etc. are up-to-date. Not many firms offer the type of insurance cover I require so appreciate there is the opportunity for a broker who has renewal options available.”

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Posted 6 days ago

“I have used this company for a few years now, the renewal premium is very competitive, and they seem to be on the ball with customer service. No complaints so far, happy to recommend them. Chris H.”

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Posted 1 week ago

“Always happy to help, have been with them for a few years now and always match other offers at renewal”

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Posted 1 week ago

“Really easy to navigate the site and buying was easy too.”

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Posted 1 week ago

“Have been with Dial Direct several years now. They are very competitive and it’s a the customer service is top rate.”

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Posted 1 week ago

“Wanted breakdown service, The lady answer the phone sort very quickley.”

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Posted 1 week ago

“Very good all round service👍”

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Posted 2 weeks ago

“My initial quote was high found a cheaper quote phoned them up they matched the cheaper quote very efficient on the phone brill”

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Posted 2 weeks ago

“Absolutely hopeless. Nothing works. Can't access anything via the account that you are forced to set up. None of this 'on-line' 'let's go paperless' stuff is any use whatsoever... I'm sure the insurance is fine but the system, like the NHS computers, police computers, airports blah blah are just so frustrating no doubt designed by 23 year olds during lockdown who play games all day and calculated to make company contact impossible. I despair.. off to the High Street (if it's still there.) Digital discrimination is real which is a shame as only us boomers (I'm 71 years old.)... have any money anyway as the UK slides down the plug hole.”

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Posted 2 weeks ago

Dial Direct is rated 4.3 based on 2,434 reviews