“Cannot leave a minus score! Dreadful, shameful, crooks. Although insured well before Covid 19 restrictions, and although legally obligated to honour the policy, this company refuses to help with any of the consequences resulting from the imposed restrictions. Please, never waste your money by dealing with Chaucer Travel Insurance.”
“Unbelievable layers when you need to get money back. Already tree weeks, but still waiting for cheque.
Unreasonable expensive. Not pleased customer service with plain dry explanations to any question and increasing the prices every year. Don't trust Mathew at all. LAYER!!!
Happy that finally I canceled the service with them. Not recommended at all.”
“Very good until you get into trouble. I have been a good customer for yesterday, they
were lovely and friendly taking my money until i got into an accident that wasn't my fault. They had an enlist list of excuses. Absolutely shocking service. Avoid at all costs!!!!!!!”
“Since 2012 I have tried to take out insurance via Comparethemarket.com but have been politely politely. It was only in July 2016 that I was informed by CUE that I have an "Fault "that is a direct result of Chaucer Insurance wrongly passing incorrect information to CUE.
In 2012 I was riding a bycicle and had a collision with an motor vehicle. The driver admitted liability and a claim for injuries was also settled with Chaucer Insurance.
However, in july 2016 I was advised by my current insurance company that CUE ( Claims Underwriting Exchange) have recorded a fault that occured in 2012. I was not a driver at the time and therefore could not understand what was happenning until I discovered that Chaucer Insurance have recorded a "Fault" claim against me ( something to do with a seatbelt).
My policy doubled unexpectedly and hence I traced this to Chaucer Insurance who I am reliably advised recorded wrong information via CUE.
I have been trying to contact their Compliance Officer to no avail. Tried their customer Support too and simply got fed up and now regard this company as unreliable.
they do not return urgent emails and certainly I think the public should be aware of a scam whereby your information on CUE is manipulated to increase monthly payments.
We all know the CUE was not intended to be misused in this way. However, Chaucer Insurance have proven to me that they are an unproffessional organisation. Their customer suport is awful and I would advise any potential Insurance customer; stay away from Chaucer Insurance.”
“competent and friendly service. Found staff well informed and helpful with speedy response. Very impressed. I may be persuaded to renew my insurance on the basis of this experience, assuming the price is right!”
“Had a non fault accident within seconds Chaucer increased my policy premium rather than actually helping me solve the problems. Even though I am fully comp I was left to deal with all other parties myself. This has now resulted in me not getting my car fixed and left with a car that won't pass another mot. I won't be using Chaucer again.”