1.00 Rating 2 Reviews
0% of reviewers recommend
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This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
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"Online Help? Out for Lunch (Dont answer) Telephone help? Unhelpful, no product knowledge, reffer you back to the web site when you cant find the information. You cant ask advice, you need to know exactly what you want, anything outside that, they cant compute!"
Helpful Report
Posted 2 months ago
"I ordered a sofa seat at 189 cm, next day delivery. It arrived two days later (not a problem). However, the foam was 184 cm. I checked my order form which clearly states 189 cm. I left it out overnight to allow to expansion and measured again - still 184 cm. I got my neighbour to measure it to double check - 184 cm. I returned it requesting a refund but the company just sent it straight back to me, saying their measurement was correct. Seriously, it is 184 cm - 5 cm too short for my sofa! I have to say, I had bought a previous sofa cushion from them without any problem at all, so I am amazed at this cavalier attitude. If you order from this company and it comes back OK, all well and good, but if there is a problem, don't rely on them to fix it."
Helpful Report
Posted 8 months ago is rated 1.00 based on 2 reviews