“After reading up on this place, the years of trading they have under their belt and the amount of “happy” customers that seem to review them. I recommended this place to my brother who was in need of fitting his van with new seat foam.
Little to say I am far from pleased with the outcome of his experience. Hence I am posting his review here.
He measured his seats correctly using all information available on GB Foam Directs website guidelines for measurements. Ensuring correct figures were taken before undertaking his order.
This unfortunately was not enough to prevent them from cutting his foam an inch to short of the width, leaving excess material which is incredible considering he gave them the precise measurements.
What’s even more incredible, is that they are now denying acknowledgment of the issue and are adamant that the fault lies with my brother and not on them, even those the size is evidently wrong!
Disgusting behaviour from a company whose supposedly been in business for many years. Clearly scraping up every last penny and making sure they’re not at fault on any errors that they’ve made.
Very disheartening and should be avoided! Will be making sure that every place knows how bad they are.”
“Simple and easy ordering service with clear support instructions. Was delivered on the day I chose and what an amazing difference it’s made to our sofa!!!!! Couldn’t afford new sofa and now it feels brand new! Highly recommend”
“Useful service. The foam I ordered was exactly what we needed. It was cut to my instructions and feels very good quality. The price I paid was good after searching around. Delivery is nice and fast as well. Recommended.”
“Really great and professional company. I made a small mistake on my order and received a call to confirm if it was actually what I wanted or not. The delivery was quick and my foam was cut precisely as I had asked it to be.”
“Online Help? Out for Lunch (Dont answer) Telephone help? Unhelpful, no product knowledge, reffer you back to the web site when you cant find the information. You cant ask advice, you need to know exactly what you want, anything outside that, they cant compute!”
“I ordered a sofa seat at 189 cm, next day delivery. It arrived two days later (not a problem). However, the foam was 184 cm. I checked my order form which clearly states 189 cm. I left it out overnight to allow to expansion and measured again - still 184 cm. I got my neighbour to measure it to double check - 184 cm. I returned it requesting a refund but the company just sent it straight back to me, saying their measurement was correct. Seriously, it is 184 cm - 5 cm too short for my sofa! I have to say, I had bought a previous sofa cushion from them without any problem at all, so I am amazed at this cavalier attitude. If you order from this company and it comes back OK, all well and good, but if there is a problem, don't rely on them to fix it.”