“Not good value for money. My fault as I knew it was in a 9cm pot but seriously...plants arrived as a mere twig with a few leaves on. No more than a small cutting really.
Had another delivery from country climbers and WOW, what a difference for a few £ more.
Will not waste my money again”
“I wish I had read the reviews before ordering No instructions the supporting stick had more life in it No phone line available
prompt email reply SO SORRY etc. so far no more contact Was it because I could not send photos”
“I have order Camellia Spring Festival Tree and a thin stem with a few unhealthy twigs arrived. No buds to flower as per advertised pictures on Amazon web and then told that it is still out of season. But it is season now for Camellias. It is spring, and Camellias particularly this variety, should have buds to bloom!!”
“I wish I had read reviews before ordering. Just spent £60 on a “6ft lilac tree” when it is actually a thin standard stem with a few twigs grafted on the top. Very disappointed. I have contacted GD so happy to amend this if I have been sent the wrong one by mistake.”
“Plants came punctually, in good condition, mixed gardeners choice ,but no names, or descriptions, coundvnot identify on app, so will have to keep in pots until they flower to see what they are size and height and width is very important to avoid over crowding ,if you are serious about your business, then I suggest you give more thought to your customers, after all, without amateur gardeners your business would not survive”
“Paid nearly £50 for four house plants ..they arrived squashed into a box and were nowhere near as big as pictures. One was little more than a seedling. On complaining, I was told to send them back at my own expense.”
“One item missing but still charged for .Also another plant ordered 4 pieces 3 were ok and fourth was a dead leaf with earth in a plastic bag sealed with a band . Very disappointing that this item was selected and send to customer . Still waiting for a response. Left disappointed with order .”
I would not give any stars if it was possible. I ordered moss wreaths from this company and instead of sending the correct item, they sent me plain rose gold wire rings and did not even inform me of this, I found out when the parcel arrived. This has now left me without the correct item which means I am having to let customers down. I emailed to ask for the correct items to be sent and they said that they had sent these because the ones I had ordered are out of stock. They hadn’t even warned me about this or given me the option of a refund. This is absolutely shocking customer service. I have tried to call this company but they will not even pick up the phone. Ridiculous”
“In short, bought a tree which was broken by the supplier as the tree was too big for the box and the packaging had no sign of damage. I was asked to return the tree and they would reimburse me costs. They only reimbursed the cost of the tree. Delivery was my cost despite the very obvious fact the tree was damaged when being packed by the supplier.”
“Received an Anniversary Rose bush that I had ordered as a gift. Very very disappointed. The Rose had black spot and leaves were falling off. I had to give the Rose as it was too late to get another gift! I informed the company that I thought that the product was very poor. I was asked to send photos, unfortunately I had delivered the Rose (albeit being extremely embarrassed!) This was a thirty six mile round trip so not possible to take photos. I was totally ignored after I explained this! I have since informed them that further leaves have fallen off!
I have been totally ignored and think that the service is poor to say the least”
“After looking through these reviews, whilst waiting for my redbud tree to arrive, l had mentally resigned myself to it putting it down to experience as l didn't hold out much hope of it arriving in any fit condition. I couldn't have been more wrong. I am delighted...l ordered on Monday and it arrived on Wednesday, well packaged and plant was labelled with instructions. The tree was a bit bigger than the 5-6ft advertised which is a nice bonus..in full leaf and healthy looking. This site was a lot cheaper than other sites that didn't even have my tree in stock and free delivery too...My experience is so different from a lot of these reviews and l won't hesitate to order from them again . I am extremely happy.”
“The plants that I ordered were delivered as roots, screwed up and stuffed into an envelope without any information whatsoever. Have tried four times to contact them by email but keep getting invalid address despite sending to the one on their website. Customer service is appalling. I will avoid this company like the plague.”
“Had some roots delivered, stuffed into an envelope with not one word of information or anything else for that matter. I have tried three times to send a picture to the email address supplied but had them returned as invalid. I think that I will not be dealing with this company again. Cannot recommend them.”
“Have now bought from a couple of times without any problems whatsoever. Have placed them in my favourites and will definitely be buying from again. Well done Gardeners Dream - keep up the high standard.”
“Very disappointed we placed a order Sunday 28th June and dispatched Monday 29th June. We paid extra for delivery so we would have our delivery quicker. We was not given any tracking information but on website it says the courier was DPD, I emailed them asking for a tracking number and I was told it was DX Express not Dpd as website says seems a bit funny, and our tracking number would be emailed later Monday, but nothing it's now Friday 3rd July and still nothing. We have contacted both couriers and both said the same thing we don't have any thing for your address also the company would of received a tracking number. We have called them but just get a recored message asking us to email them but when you do you get no reply. I have asked them to call me urgently but nothing.
My advice is don't use this company.”