Furn On Reviews

4.40 Rating 106 Reviews
86 %
of reviewers recommend Furn On

About Furn On:

Since helping our first online customer back in 2005, Furn-On have continued to grow over the past 12 years. We are an independent retailer offering a personal touch throughout your furniture purchase experience. As times change, we have continued to grow and understand that our customers want access to a huge range of furniture instantly and at the right price. Once you have found that new piece furniture, our staff are waiting to answer any call to help answer any questions you may have to ensure you have the best shopping experience possible.

Visit Website

Phone:

01207 505311

Email:

customer.services@furn-on.com

Location:

Unit 17D, Consett United Kingdom

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Anonymous
Anonymous  // 01/01/2019
This is the second time I have dealt with Furn On: firstly in 2014 when we were furnishing our new flat with a Clarus bookcase and four dvd/cd holders, and now when we are moving again and wanted a further bookcase. The design is fantastic and the service excellent.
Diana, Thank you for again choosing to use Furn-On, it’s great to hear that you have decided to purchase again from us. We have to agree the Atlantis Clarus Range is a fantastic design indeed and our team here work hard to make sure we provide the best service to all our customers so its great to see previous customers returning again due to this. Enjoy your bookcase and we hope to help you again soon. Regards Furn-On Customer Services
We purchased what looked like a lovely chest of drawers but there quality of them is not great. The top surface appeared scratched and one of the runners on the drawers arrived slightly bent so we one of the drawers does not open and close properly. I will not be purchasing again off this site.
Hi Natalie Thank you for your feedback as we welcome all comments, as this enables us to grow and learn. We are sorry to hear you are not satisfied with the quality of the chest. This is a popular range that our supplier is struggling to keep up with the demand on and not something we have had reported previously. We do encourage our customers to seek help from us if they are having any issues with an item. We would ask you to contact us directly regarding this if you need any further assistance and we will be happy to help. Thank you Furn-On Customer Services
Your customer Service for me Was excellent, fast delivery and what I found excellent was that I was able to choose my delivery date. Excellent and well done to you all in the team.
Thank you for your comments. We are delighted to hear that you received a great service from us here at Furn-On as this is certainly something we strive to achieve. Feedback from our customers is very important and of course we try to exceed expectations so it’s great to hear that you were able to choose your delivery and our team here will be very pleased with your comments. Thank you again and I hope we can assist again very soon. Furn-On Customer Services
Excellent service, quick delivery and lovely product!
Brilliant service. Delivery on time. Love my new bed! ☺️
Thank you for taking time to provide us with your feedback. It’s great to hear you are enjoying your Halston Copper Double Bed, a recently launched item and doing very well with its modern colour and unique style. We do pride ourselves on our customer service and know delivery is very important so it is great to hear these areas are as expected. I hope we can help again in the very near future Furn-On Customer Services
Good telephone contact re delivery. I love the table but because it is black the chips on two of the corners of the uprights showed up. Not huge and we didn’t feel worth sending back, covered with some black paint. No damage to packaging so feel it had to have been done in the packing. Not really good enough.
Poor quality. Paint chips if you touch it.
Thank you for taking the time to provide us with your feedback. We are sorry you are not satisfied with your purchase and feel this is poor quality. This is extremely unusual for this range and we would like the opportunity to look into this further. If you can therefore get in touch directly we'd be more than happy to investigate further. Thanks Furn-On Customer Services
Easy ordering and delivery as advised. Product good and easy assembly
Thank you Shirley for your concise review. It's good to hear that we exceeded your expectations and I hope we can help again in the very near future. Furn-On Customer Services
Delivered as promised very useful and stylish contemporary well made componenants the pack includes glue, scews and dowels for fixing together love the design
Thank you so for choosing Furn-On. There is nothing more valued than our customers opinions. We are pleased to know that the delivery met your needs and that the Santos 4 Shelf Unit exceeded your expectations ! We look forward to helping you again soon. Furn-On Customer Services
Good Customer Service and delivery system. The product (dining chairs) looks good.
Dear Luigi Nothing is more important for us than learning about our customer experiences. Thank you for sharing your feedback and most importantly choosing Furn-On It brings us pleasure knowing that our team here provided you with a great experience. Thank you again Furn-On Customer Services
loved both the sideboard and table.. fits in perfectly to our scheme..
Excellent customer service, fast and efficient delivery. Cal received to arrange felt date and text to give slot. Item arrived on time. Great service, would highly recommend .
Thank you for taking time to provide us with your review. We use 3rd party delivery carriers so a quick and efficient service is something we hope to achieve with them and it’s great when feedback advises that this has happened. We hope you enjoy your console Table, the Atlantis Claus Range is extremely popular and a stunning range. I hope we can help again in the near future. Thank you again Furn-On Customer Services
Good quality, inexpensive. Very quick delivery
I really like my table it looks lovely in my hall
All cominication with Tony at Furn on via phone or email was all excellent and no question unanswered. Good delivery with a 2 hour time slot. Dining set was all that I expected it to be. A great company to deal with start to finish. Thank you.
Thank you Janet for providing us with your feedback. At Furn-On we pride ourselves on our customer Service so its great to hear this is matching your expectations. We try to provide a fast and efficient delivery service given that we deal with 3rd party services on this so again, great to hear this is effective. Thank you again for your feedback and enjoy you dining set. Furn-On Customer Services
Great delivery service.
Good service and a good product.
Table arrived in a protective crate. Some help removing would have been nice .
They are awful company. Delivered my bed in a damaged state. a replacement headboard which they promised to deliver never arrived in a month. When I requested for a full refund and take the item back they don't care. I'm left with a damaged item and it never was resolved even after I told them to take at small claims court. One they sold the product they don't care. Another pretty bad online retailer. I will strongly not recommend them.
Like many customers here, Furn-On delivered the wrong item and then made me feel as if I was responsible for not documenting it. They then accused me of lying and refused to believe they had delivered the wrong item, this also involved a dubious delivery firm called Trident, which they use. They only partially refunded my purchase and quite frankly, carried out a terrible deception. To be avoided at all costs.
Furn On is rated 4.40 based on 106 reviews