How would you rate
"One star is being generous!
Booked an exact villa, got confirmation paperwork but something didn’t sit right. I was offered the exact same villa via a reputable Florida specialist for the same dates I had booked with Florida Masters. Asked the other agent to double check it was deffinately still available and not booked up already. Agent confirmed is was available. Needless to say so I didn’t loose the villa I had already booked, I had to book it again through the other agent and pay another deposit to make sure it was secured because Florida Masters did not call me back.
After checking them out further Florida Masters are renowned for getting your booking and then changing the accommodation. reviews poor, most stating that once they have the deposit it goes sour. Florida Masters are not listed on companies house, their own facebook page posts are only liked by their own employees, mainly a guy called Lee with little/no external customer activity.
Called to cancel the booking... told will loose £500deposit which was not explained as being non refundable when booking. Alistair explained calls are recorded which is odd as no reference to call being recorded on their phone lines when you call which I understand is a legal requirement.
Told by Alistair that I was in a negative mood today!!! He is argumentative, rude and was unable to give any explanation as to why the villa was still available with another company. He put the phone down on me. Complete lack of service skills here.
Never experienced anything like this from any business I have dealt with. complete cowboy outfit.
Avoid. Unprofessional. Dodgy.
Website is corrupt and refers you to offers websites for iPhones etc. None of the website buttons work to land you on their website pages except for the enquiry form.
DO NOT USE THEM.... worth paying a bit more not to have the hassle!"
"we have used Florida master for 5 yrs and would of highly recommended them. Not any more, we have been trying to book a villa with them. we were told they would send us a number of villa in email. That never materialised and when we called Scot young from Florida masters it kept going to answer phone , he never bothered phoning back, then spoke to a James who promised to personally take charge and have villa in an hour. a women called who didn't have a clue while she called and didn't even k ow they ARRANGE just villas.
they don't seem to know what there doing at all which is a shame as they use to be a really decent people."
"Booked a holiday to Fort Lauderdale and Orlando yesterday with Travel Advisor Warren Phillips. Warren was incredibly friendly, knowledgeable and efficient. Nothing was too much trouble and he was happy to provide advice and suggest alternatives, in order to tailor our holiday to our needs and kept in regular contact, until everything was perfect. Wonderful 5* Customer Service."
"Not happy feeling quite desperate we have 7 days til we travel no tickets yet very unhappy indeed I dare not tell the rest of the family just hoping today is the day"
"We booked our week in Florida through Holiday Masters for a fantastic price to go in the last week of November. Using virgin Atlantic, the flight times were perfect. We picked up the car from budget rental and drove to our accommodation not knowing what to find.
Our apartment in the Blue Heron was situated on the Vinelands
Road in Kissimmee, 14 floors up in one of two tower blocks overlooking lake Bryon .
To say it was big for two people is an understatement. You entered via a secure lift on to a landing with 16 apartments per floor. On entering the apartment into s hallway there is to the right a large bedroom with an American king size bed plus a large ensuite with jacuzzi bath and shower. .
Moving through the hallway there were bunk beds big enough for two children. On the left was another large bathroom before entering the lounge and separate kitchen area. There were enough dishes and cutlery for four people with a fridge, cooker etc, perfect for breakfast, lunch . The lounge had a chair, settee and large tv with patio doors leading to the balcony overlooking the lake.
The complex itself had a very large heated pool and a plunge pool, plenty of sun beds, a bar, and a promenade out to the lake were, if you wanted, fishing was allowed.
Overall the accommodation was perfect for us with the front overlooking Disney springs, with universal to the rear. It had shops at the front of the building including subway and Starbucks while the Resturant’s pharmacy, supermarket were a short walk away.
"Hi, i want to thank Florida Masters so much for all the help and advice regarding our villa holiday in Florida last summer! We had a great, magical holiday that we'll never forget... Thanks again to all the team at FM! Highly recommended travel agent!"
"We haven't travelled yet and issues are weighing us down we had an email to say a van is included now it has only been pencilled in because we have got to stump up more for insurance with two months to go it's spoiling our thoughts of our holiday and to cap it all next year peak season includes hotel and insured car for less than we are paying and we haven't got accomodation 😢"
"We have used Florida Masters for our holidays for the past 8 years and although there has been some issues as there always is.
They have been sorted quickly and proffetionally,even with the time differences between the UK and US.
We have dealt with a lovely helpful lady called Lily.
Lily has gone far and above what we would expect from anyone at a travel agents and must be pointed out for special mention."
"I was extremely satisfied with Florida Masters and their travel agent Lee, who has proven to be very courteous and helpful from the very beginning, trying to organize our cruise and stay in Florida. The cruise to the Bahamas was a superb experience and the fun at Orlando's Disney parks has been overwhelming! Highly recommended!!"
"We have used Florida Masters on our last two visits to Orlando and have nothing but praise for them,especially Lilly.She was an absolute star in helping us.In fact,we are already planning returning in 2019/2020 and Florida Masters will be our first call."
"I can fully recommend booking with Florida Masters, our rep Lilly Jones was an absolute star. Answered all my questions (and there was a lot of them) quickly, nothing was too much trouble. We are a family of 5, we stayed in WDW, Caribbean Beach Resort, flew with Virgin and car hire through Alamo, absolutely no issues at all, everything was there waiting for us. And we got a great price.
Big thanks to Lilly for helping to make our holiday a memorable one xx"
"""First had to chase them to take our payment. Then name on invoice was incorrect so after about 20 phone calls, which they never returned our call when we did get thru and numerous emails which they didn't respond to either. We finally told them we were going to the credit card company for a refund at which point they finally contacted us. The villa and holiday were great, though it appears you get what you pay for. customer service is non exsistant. Had problem as flight cancelled due to storm Harvey had to sort ourselves as they never called us back. Terrible company would never use again. The pity is if customer service was better they could be a really good company which we could recommend and confident to use again."
"Family of 6 stayed at Legacy Park, off US27 - fantastic 4 bedroom villa in July 2017. Flight from Manchester to Newark and onwards to Orlando International. Car hire via Alamo. Excellent service from Lilly Jones - very knowledgeable and always helpful and cheerful in answering questions."
"Lilly Jones answered all my questions, replied to all of my emails and telephone calls , she was a delight to deal with from start to finish, she is a very polite and professional individual and an asset to your business . I will definitely recommend Florida Masters to all my friends and colleagues.
It makes a pleasant change to be dealt with in this way !!!!!!!
Thanks again Lilly"
"it was great connor was extremely helpful and was quick to answer our questions, the villa was amazing and the flight times were superb, recommend speaking to him he was lovely and helpful."
"I originally spoke to a lovely lady called Mary-Frances who was very helpful, affable and quick to reply to my requests. I have gone through other companies in the past but when I return to America I will use this company, they were excellent even when I harrassed them about an internal flight. We had the best time, the flights were fab (Virgin) had heard they were good but never having used them before would definitely fly with them again. The hotels were excellent. The company was so efficient, helpful and friendly even when the person you originally spoke to wasn't available. Thankyou Florida Masters for the best time at a very affordable price.
"Took our money and hung us out to dry with a terminally ill father to worry about the cost was cheaper to go with Virgin than to pay the "incurred costs" attached with rebooking with this bunch. Thanks for nothing Florida Masters."
"Having just returned from a holiday to Orlando, Florida, I can say that flights, villa and all the organization of the holiday were perfect. Florida Masters' staff were lovely and they will now be my first choice for all my future holidays to the US. Thanks!"
"From my experience once you pay your deposit the customer service is non existent. After paying the deposit it took 4 attempts for them to get the invoice correct. I contacted the company 8 weeks ago to cancel the holiday due to medical reasons and I am still waiting on the final invoice to provide this to my insurance company. I have chased this up with two members of their staff, but to no avail. I wouldn't recommend this company or even consider using them again in the future"
"Excellent Holliday and an excellent price .