“I didn’t have to chase so that was the good part although it took a few months.
When I applied,I was toldI was entitled to €600 but only received £250. I understand the company will take their cut but this should have been put in detail on the letter on how much was actually received and what their cut was.
Either way pleased with how itwas handled overall.”
“Communicated well. Slightly disappointed that my mother received same amount as the rest of our group as she was injured by the condition of the original plane, i.e. Burst eardrums due air pressure not functioning.”
“I contacted the Flight Delay Claims Team to handle our claim for compensation from a delayed flight back in December 2018. We were delighted to receive cheques in May 2019. The wait was worth waiting for given the compensation received. Thank you. We would not hesitate to recommend fact.”