“Reasonably easy process to follow to get the claim registered, however the "Autobot" chat on the website is often confusing and seems to ignore information previously submitted! In the end the company recovered compensation from the airline, but communication on progress could be better.”
“My only criticism would be that when I received a settlement cheque there was no explanation as to why the settlement sum was what it was.
I expected a clear statement saying what your fees and deductions were from the settlement figure.”
“3 times British Airways refused to process my claim due to trying to point the blame onto other parties and very happy justice has been served. Thanks very much to this team to win the case proving otherwise”
“The team dealt with my claim well. Every time I had a question or wanted to chase the claim they responded quickly. The last I heard was that they had been successful but that the company that needed to make the pay out weren’t responding, so I wouldn’t be receiving a pay out. Months later I then received two cheques in the post! A great surprise and great to know that they managed to complete the claim.
Thank you!!”
“We chose this company and we chose right. Dealt with our claim which was not a straightforward one , efficiently. The only thing we would have liked was a breakdown of the charges etc with the settlement cheques.”
