First TransPennine Express Reviews

2.00 Rating 4 Reviews
25% of reviewers recommend First TransPennine Express
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About First TransPennine Express: Buy train tickets in advance with First TransPennine Express and save over 50% online today. FTPE is run by First Group plc in partnership with Keolis SA and operates inter-city services on three major routes across the North of England. Some of the main destinations served are Newcastle, Middlesbrough, York, Scarborough, Leeds, Cleethorpes, Sheffield, Edinburgh, Glasgow, Carlisle, Barrow in Furness, Blackpool, Lancaster, Preston, Manchester, Manchester Airport, Warrington, Windermere and Liverpool.

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First TransPennine Express


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"HUL MAN - no matter what time you decide to travel (and yes that includes the 5:35AM train), it will be late. 16:48 (or 15:48) return at LDS will be late... every single day... for months. Oh yes, if that's not bad enough, it'll have 3 carriages. Every single day. If you have to catch your connecting train at Selby, it's also fine because it'll be late. Every single day. Slightly depressing."
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Posted 2 weeks ago
Are you First TransPennine Express? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback First TransPennine Express receives and that when things do go wrong, you do your best to put things right. Reply Free
"I understand this is mainly complaints BUT My husband & I recently travelled on First TransPennine Express & they couldn't have been more helpful. Especially a man called Andrew at the Thornaby ticket office. Nothing was to much trouble for him. My husband is wheelchair confined & we were worried about traveling by train. He not only helped us on the train but explained everything clearly. Through him we have visited a few places by train our latest was York."
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Posted 10 months ago
"our train broke down and we had to get onto a train already full had too stand with my wife and 8month baby with case and pram promised rail tokens customer service rubbish don't reply to emails say they want pictures of our tickets which they delivered by recorded post i gave the my booking reservation number this not good enough still waiting for rail tokens which where promised i sent them twice by email siad they can't open them if there was another company i could use i would bad customer service poor response don't care about passengers"
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Posted 1 year ago
"Customer service is non existent. Staff are very unhelpful and obstructive. It's a waste of time contacting complaints. The website provides inaccurate advice. They don't care about their customers."
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Posted 4 years ago
First TransPennine Express is rated 2.00 based on 4 reviews

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