First TransPennine Express Reviews

2.33 Rating 3 Reviews
33% of reviewers recommend First TransPennine Express
132 Review Views (past 24 hours)
03AM - 5AM
0 Review Views
5AM - 7AM
18 Review Views
7AM - 9AM
0 Review Views
9AM - 11AM
17 Review Views
11AM - 1PM
22 Review Views
1PM - 3PM
17 Review Views
3PM - 5PM
0 Review Views
5PM - 7PM
21 Review Views
7PM - 9PM
19 Review Views
9PM - 11PM
18 Review Views
11PM - 1AM
0 Review Views
1AM - 3AM
0 Review Views
Visit Website

0844 556 5637


First TransPennine Express


Are you a business owner?
See Business Solutions

How would you rate First TransPennine Express ?

Your Rating
Tell us how Company made you happy
Minimum 10 characters
What's your name ?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

"I understand this is mainly complaints BUT My husband & I recently travelled on First TransPennine Express & they couldn't have been more helpful. Especially a man called Andrew at the Thornaby ticket office. Nothing was to much trouble for him. My husband is wheelchair confined & we were worried about traveling by train. He not only helped us on the train but explained everything clearly. Through him we have visited a few places by train our latest was York."
Helpful Report
Posted 8 months ago
"our train broke down and we had to get onto a train already full had too stand with my wife and 8month baby with case and pram promised rail tokens customer service rubbish don't reply to emails say they want pictures of our tickets which they delivered by recorded post i gave the my booking reservation number this not good enough still waiting for rail tokens which where promised i sent them twice by email siad they can't open them if there was another company i could use i would bad customer service poor response don't care about passengers"
Helpful Report
Posted 1 year ago
"Customer service is non existent. Staff are very unhelpful and obstructive. It's a waste of time contacting complaints. The website provides inaccurate advice. They don't care about their customers."
Helpful Report
Posted 4 years ago
First TransPennine Express is rated 2.33 based on 3 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support
Cookies help us improve user experience. They are also used for statistics, quality assurance, social media and for marketing. By using our website you consent to all cookies in accordance with our User Privacy Policy and Business User Privacy Policy.
Close This