Finsbury Media Reviews

4.80 Rating 25 Reviews
96 %
of reviewers recommend Finsbury Media
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01483 608859

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Finsbury Media
Jeffries Passage
Guildford
Surrey

Absolute con! We had a three month trial of their AdWords service and noticed quickly that money was going missing from our AdWords budget (we tracked expenditure ourselves as most digital companies will.) When we pointed this out the first time the money was returned to our account. Following this more money ‘got lost’ from our AdWords budget however this time, more than a month after cancelling, no refund has been forthcoming despite multiple emails and assurances it would. Worse they are now trying to cite some very dubious terms and conditions that were not in our contract but on their website and are attempting to charge us for another month. Worse again they have added a £450 management fee to this ridiculous invoice. They only responded when we went on their Facebook page to complain. Too late. Beware these scam artists! Lastly they performed woefully, our new ads agency is so much better it’s difficult to believe.
3 Helpful Report
Posted 1 year ago
Hi Marty

Thanks for working with us on your initial issues., obviously as we have T&C's for our contracts which we follow. (as we should) However, we of course want satisfied and happy clients even in the advent of a dispute. I am happy to say that you have confirmed that all issues have been dealt with and resolved to your satisfaction, and thank you for confirming this on our google reviews (as opposed to here).

We can only apologise for the slight delay whilst processing the situation.

Thanks again for working with us

Kind regards
Finsbury Team
Posted 10 months ago
Finsbury Media is rated 4.80 based on 25 reviews