FinestCarMats.co.uk Reviews

Name: FinestCarMats.co.uk
Address: 291 Halley Road, London, 291 Halley Road, London, London
Rating: 4.07

4.1 Rating 1,726 Reviews

76 %

of reviewers recommend FinestCarMats.co.uk

4.1

Based on 1,726 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 5 star review on 1st October 2023

Kevin Young

FinestCarMats.co.uk 5 star review on 28th September 2023

Anonymous

Paul Cousins

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased some BMW X1 mats and forgot to amend my address having just moved (Apple Pay). Sent an email and had an immediate response, mats arrived within 3 days and look amazing!!! Thanks ever so much”

Helpful Report

Posted 1 year ago

“I bought some of the dearer mats and was very pleased with the quality but had a problem with the fit. On contacting the customer service they said they would sort it. I need not have worried as they were true to their word and tried and tried until the mats were correct. I would give them 10 stars if I could for their customer service, particularly Rizwan. Finally a company that puts the customer above profits. Thank you.”

Helpful Report

Posted 7 hours ago

“Really pleased with the quality and fit (I went for 'Prestige) Arrived in perfect condition and make a huge difference to the look of interior.”

Helpful Report

Posted 8 hours ago

“Compliant Still Ongoing Since 16 Feb 2024, this is the worse company in existence. Please avoid at all costs. My complaint was firstly about the quality of the matts degrading after minimal driving and less than two weeks or fitting them into my vehicle. The clip on the map has already broken and did so within the first two weeks and the rear mats still do not fit correctly even after placing my order on the website with the correct registration number of my car and sending multiple photos to them as requested to try and resolve the issue. However, the response has been that it's not their problems and it's outside of their returns policy of 15 days leaving me paying for some expensive top of the range mats that now look awful and do not fit my car. They have advised me to remove the mats from my vehicle and brush the dirt away, the clip is apparently meant to come off to stop damage to the cars carpet peg. As a professional car detailer, the issue is not dirt and brushing it back the other way, the issue is caused by the poor quality of product provided and I ordered the supreme/ top of the range matts. They have not committed to any response to the ill-fitting mats apart from they will get their department to investigate it. They clearly, do not care about the quality of service or product to the customer. As soon as they have your money, it is then not their problem. The Poor reviews have now become so bad and frequent, that they have removed Trustpilot off their website. I hope that the compliant keep coming, and that customer keep reporting the compliant on all platforms and this company should not be allowed to trade ad keep scamming customers as they currently are. I have read other customers complaints and some of the responses are aggressive, and nothing is of their own doing! I’ve fallen for the trick of this company and clearly not going to get any help or refund from them. I hope that by posting I help other customers use a more reputable/professional company when spending your hard-earned money.”

Helpful Report

Posted 2 days ago

“Very good quality car mats for the price. Fitted my 1 series BMW perfectly. I would definitely buy from this company again. Good communication, prompt response to emails. Had a slight issue with Evri and the company took up the issue immediately. The only small negative is that in my experience the company slightly over promise delivery timescale within their website. 8/9 days was more representative. I’d recommend.”

Helpful Report

Posted 1 month ago

“Quality item with plenty of choice and good manufacrure and delivey times”

Helpful Report

Posted 1 month ago

“Fine broker AVN first withdraw first deposit”

Helpful Report

Posted 1 month ago

“Excellent mats delivered on time very good quality”

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Posted 1 month ago

“Good communication and friendly customer support.”

Helpful Report

Posted 1 month ago

“Customer service was great as were the mats fitted lovely”

Helpful Report

Posted 2 months ago

“Excellent company had an issue with Evri and the company were right on it. Received my mats quickly after that. They are well made and good quality which fit my Audi A4 perfectly”

Helpful Report

Posted 2 months ago

“Poor quality mats the edging trim coming away and they arrived without any fixings clips / velcro pads even though they are advertising they are supplied . They have offered me a 4pk of velcro pads via email . I responded straight back asking for replacement mats with velcro pads fitted at the factory but they replied the next day telling me the pads have been sent out . Would not recommend this company .”

Helpful Report

Posted 2 months ago

“I ordered set of Essential and Rubber mats. First I got my delivery after 10 days and when I opened my package it only had a set of Essential mats. All 4 Rubber mats were missing”

Helpful Report

Posted 2 months ago

“Poor quality. company don't reply to emails. wouldn't use again. kia sportage mats I bought didn't fit properly,but despite several e mails absolutely no comment from this company.whole experience garbage”

Helpful Report

Posted 2 months ago

“Raised a question, got a ticket number, that was back at the beginning of January, followed up, still no response. Utter rubbish”

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Posted 2 months ago

“Ordered, arrived, fitted, Perfect. Happy old man 😉”

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Posted 2 months ago

“Ordered the Comfort Velour mats at £33.99, received some cheap terrible quality mats. They apologised and said they would send the correct mats. After many many emails, they just keep saying I have received them, which I have not. Now they are saying I only paid £17.99 so got what I paid for !! Awful service and just take your money. Avoid.”

Helpful Report

Posted 3 months ago

“Do not use these, shocking service, never respond to emails, what should have taken a few days took weeks, don't believe what they say and they get your review removed also.”

Helpful Report

Posted 3 months ago

“So I was I 2 minds wether to purchase these car mats as initially I thought they were quite expensive and it seemed a lot of money to spend on car mats, I ended up buying a really cheap pair that I thought would just get me by for a few weeks until I found the mats I wanted. Who knew that car mats in the shops were so expensive and the quality yet not good. Therefore I thought fudge it, bite the bullet and get em. I took the upgrade to go for the top quality mats and placed my order. Next day I received an email checking the details were correct for my car which I thought was actually kinda cool, emailed em back and they cracked on making my mats. Few days later they arrived. I was shocked to actually see the quality compared to the ones I’d been looking at in shops. These things are epic and really do make you car look proper cosy and luxurious inside. I can’t thank them enough amazing customer service, speedy delivery and a tip quality product made with care and attention to detail. If your like me and kinda put off by price don’t be as you won’t be replacing these mats in 6 month a year or 3. They are amazing.”

Helpful Report

Posted 3 months ago

“Lovely car mats & great quality, when I emailed the company about a problem I had with one of the mats, Rizwan replied promptly and politely, was very informative, I was duly sent a replacement set which were perfect, I would definitely recommend them & buy from them again without hesitation”

Helpful Report

Posted 3 months ago

“NEVER BUY FROM HERE. Despite entering the registration plate before purchasing they sent the wrong mats and now won’t accept my return.”

Helpful Report

Posted 3 months ago

FinestCarMats.co.uk is rated 4.1 based on 1,726 reviews