“This company were booked to clean carpets via cleaning express.com when we booked a deep clean for the office. They arrived late but were friendly and apologised and got on with the job.
They left the office after staff and had caused damage to the carpet, they didn't tell us we discovered it the next time we went into the office.
After several attempts to contact them I eventually spoke to them and they apologised and said it was one of those things that sometimes happens from a reaction to the chemicals used and they would look to reimburse the cost of the damage.
They wanted me to do this through their insurance, who were very unhelpful and said as the onus is on you (as the claimant) to provide evidence of the damage, reasons for why you hold our insured liable and your financial loss, even though they had admitted causing the damage. The time effort and cost to us a charity to pursue this really wasn't worth it particularly with all the other issues going on last year. I really thought this company would offer some kind of refund as a goodwill gesture, we would have been happy with that.
If I could give a minus rating I would”
“Fine Carpet cleaning responded soon after I made the enquiry, a date was set, and the carpet cleaner arrived on time. The clean was done professionally, by a very polite person, and my carpets looked significantly brighter.”
“Excellent job, very quickly and perfect results. Many thanks”
Posted 1 year ago
Thank you ever so much, Adil! We are thrilled to bits to hear that you were so impressed with the work and service our team gave during your visit. Please let us know if there is anything we can do for you in the future. Thank you again!
“The carpet cleaning was good, although I had a small rug in addition which I asked to be cleaned. This would have taken about 2 mins to do, the cleaner said he couldn't do it. Just a little more flexibility would have increased my ratings.”
Posted 2 years ago
We thank you for the time taken in leaving your review and 4* rating! We are glad you found our service to be prompt and courteous!
“He was very kind and polite, the work was done professionally . I will definitely use this company again.”
Posted 2 years ago
Thank you ever so much, Svitlana! We are thrilled to bits to hear that you were so impressed with the work and service our team gave during your visit. Please let us know if there is anything we can do for you in the future. Thank you again!
“I am very satisfied with the work done. The carpet looks new! On old stains, the man used great products that removed them. The carpet looks new! Professional service and on time. I will definitely use Fine Carpet Service again.”
Posted 2 years ago
Thank you ever so much, Elisabetta! We are thrilled to bits to hear that you were so impressed with the work and service our team gave during your visit. Please let us know if there is anything we can do for you in the future. Thank you again!
“Excellent service.arrived promptly and completed the job”
Posted 2 years ago
We're proud the hear that it was one of the best customer services you had experienced. Thank you very much for taking the time to leave this review for us.
“Fine Carpet has very friendly Staff and the work they do is very good. The technicians are very punctual, polite and helpful. I recommend them.”
Posted 2 years ago
We're proud the hear that it was one of the best customer services you had experienced. Thank you very much for taking the time to leave this review for us.
