Fat Face Reviews

Name: Fat Face
Address: Home ShoppingPO Box 1Havant, Hampshire
Rating: 3.63

3.6 Rating 161 Reviews

66 %

of reviewers recommend Fat Face

3.6

Based on 161 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Fat Face:

Fat Face designs distinctive lifestyle clothing and accessories for everyday adventures. Customers love its unique style and quality, free returns, great website, regular stock updates, and great community content and the brand has been the success story of the active lifestyle sector.
Fat Face sells a wide range of apparel for men, women, boys, and girls, as well as offering tees and polos, shirts, trousers, skirts, jeans and shorts, sweats and knits, jackets, hats, scarves and gloves, bags and belts, jewellery, watches, sleepwear, and footwear.
Fat Face offers a no-registration check out as well as a registered checkout, shopping cart is provided by Venda, payment options include Visa, Mastercard, Maestro,Delta, American Express, Switch, SoloFat Face accepts international sales.

Visit Website

Phone:

0239 244 1234

Email:

customerservices@fatface.com

Location:

Home ShoppingPO Box 1Havant
Hampshire
PO9 2UA

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Fat Face 1 star review on 27th January 2024

Natalie Bentley

Fat Face 2 star review on 9th January 2023

Katherine Brabbins

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really wanted to like this store, but their US/UK customer service made it impossible. I bought a couple dresses from the company at a store in the US, and ordered a sweatshirt online, but then realized that neither of these items really fit very well. I called the company, who sent me a return receipt, and instructed me to mail all the items in. A month later, when I still hadn't received a refund, I began calling and emailing the store - every time, not getting a straight answer, and getting passed off to someone else in both the US and UK offices. Finally, after at least ten emails and at least ten phone calls, and three broken promises throughout that I would be receiving all the money within 48 hours, I found someone who said they were able to refund the money (but not with the sales tax). I still haven't received the money, and after reading these other reviews, I begin to worry I never may. I really wanted to like this company, but after this innumerable process of having to schedule a recurring time every week in my calendar to call the company and get a refund, I cannot bring myself to order from this company again.”