“We had a failure of heating and hot water on one of the the coldest days of the year...called fast response plumbers who came out within a couple of hours. Their pricing were incredibly reasonable, and discussed in advance a clear structure depending on the problem. The issue was fixed and everything back working by lunchtime.
Couldn’t be more pleased. Thank you Joe. I will be definitely calling you for any other problems.”
“Arrived back from holidays freezing cold 10/30 at night rang fast response they arrived the next morning diagnosed the problem and repaired the boiler serviced it and now even warmer than before. Superb. Ten out of ten 😃”
Posted 2 weeks ago
We would like to thank you for your review and for giving your feedback.
Our team is dedicated to providing a great service
“Chris was great and sorted out the problem.
However he was here for 1hour 10minutes and that along with the call out fee came to £368.70 which is a shocking amount to charge £200 per hour? We are both pensioners and this felt like exploitation.”
Posted 1 month ago
We are glad to hear that Chris fixed the problem but I'm sorry if you felt the charges were high.
When you called us it was late at night and you were very worried, as your husband had his finger on the pipe. The rates were explained over the phone and accepted, you also mentioned that you had waited for another plumber who never came. We responded in less than one hour and completed the work, at the rates agreed.
“Excellent fast service. Phoned Sunday morning, out to me within an hour. Informed me that I’d need a new boiler. Fitted the next day! Very friendly. Reasonable charges! Will definitely recommend and will use them again in the future!”
Posted 1 month ago
A huge thank you from our teams here for the feedback. We are pleased to hear that you would recommend us and would use us again.
“Very fast, efficient and highly professional service, with no hassle for the client at all. The boiler is also difficult to access, and the engineer has not disturbed any cupboards or tiles around. Very well done, also, price is reasonable and worth it. Big Thank you guys!”
Posted 2 months ago
It’s so great to hear that you have been happy with our service.
We take pride in what we do, and we are pleased that this comes across
“Chris and Adrian have done a great job of replacing my broken kitchen tap and stopcock. Chris also spotted that the trap under my sink was leaking and fixed that too. Both guys were really friendly and professional, and there were no hidden charges. The office also kept me informed when they would be attending. Great service guys, thank you!”
Posted 5 months ago
Our goal is to meet our customer's expectations and it sounds like we achieved it today. Thank you for sharing your experience with us.