How would you rate
Fair Investment Company
"we always had the good information from you"
"Quick efficient service. Could not have been better."
"Efficient but could make contact a bit sooner before an investment matures."
"It was just a link into Investec, didnt really offer any advice"
Dear Mr Rufus,
We are a non-advised service but I am sorry that you felt our service was only worth 3 stars. We feel what we offer includes more than just a link to one of our investment plan providers. For example, all potential customers have the opportunity to request further information, sent to them by email and post. We produce full application packs and supporting literature for potential customers, including our own Fair Investment Company factsheets, and offer helpdesk support both pre and post application. When an investment is taken out, we see the application process through from start to finish, including an appropriateness assessment where relevant as well as all regulatory checks, and we act as your intermediary throughout the investment term. We also include a full maturity service, regardless of the length of time you are invested. Finally, our helpdesk are always on hand to answer any questions you might have. We do hope you continue to use our site and might consider a higher rating in the future.
Head of savings and investments
Posted 10 months ago
"No nonsense, clear options offered without the confusing gobbledygook and ongoing charges from IFA's, allowing me to make my own decisions on investments"
"quick respone and clear info"
"Quick response to initial enquiry and good follow up"
"They replied to my query re Investec without any difficulties."
"Good selection of deals with risks explained"
"Vast amount of options to invest. Very clear on information on products. Informations and documentations were received with 2 days and commission were also clear and explained upfront."
"Full explanation of the merits and pitfalls of the investment.
One complaint: the text was very faint, not easy to read. Print in black in future?"
"Different selection of funds"
"Very helpful when I called for clarification on my ISA transfer."
"I entered my details and within hours I received an email reply with full details and attached forms to be filled in, I then printed the forms filled them in and sent them off. A couple of days later I received the same forms in the post again with instructions, from these I realised I hadn't filled and sent in one form. A quick telephone call later I was told I should fill the form in and could email it, which I did. All went through with no problems result."
"Very efficient.Would recommend."
"Clear information, well presented and a wide range of products"
"you are OK but cannot understand why I had to use another investment house for a maturing Investec investment when you would not offer the new one mentuioned and provided by Investec"
Dear Mr Warrener,
Thank you for your comments. Some plans are not available on a non-advised basis and so we are not able to promote them or transact them on your behalf. If you would like to confirm the exact name of the plan you were looking to invest in, I will investigate this for you fully.
Head of savings and investments
Posted 1 year ago