FabricLand Reviews

3.29 Rating 7 Reviews
57% of reviewers recommend FabricLand

Write Your review

Tell us how FabricLand made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
Customer Service
communication channels
Email
"Order arrived really fast, top quality material, beautiful colours, bargain prices, would highly recommend this company."
Helpful Report
Posted 2 weeks ago
Are you FabricLand? Gain access to your dashboard so you can reply to this review. Get Access
"Very disappointed by the bad customer service offered by Fabricland. I was missing 10m of material from the 2 rolls I ordered from them (amongst other things). Obviously mistakes happen, and although it meant some last minute stress reconfiguring the amount and length of drapes for our wedding, I would not be writing this negative review if it weren't for the way that they dealt with my complaint. They basically took the attitude that I must be lying as I couldn't prove we were 10m short. 'Proof' would have been taking a photo of a scrappy bit of masking tape with a '20m' handwritten on it at the top of the roll. This does not seem a reasonable request, given that of course you assume you have the right amount of material and don't think to keep a bit of masking tape as evidence?! And why would I bother lying about 10m of cheap material anyway? Although I haven't lost a huge amount of money, it's the principle that I have now paid for material I never received from them. And basically been accused of lying in the process! Bad form Fabricland. You've just landed the honour of being my very first (and hopefully last) negative review."
Helpful Report
Posted 3 months ago
"Purchased some fabric after receiving a sample. The sample appeared to be what I wanted, a plain fabric and this is how the fabric was described on the website. After receiving the fabric I found it had a distinct pattern to it which was not evident at all on the sample. Emailed Fabric Land and received a short abrupt response saying the fabric couldn't be returned as it was a cut length. All further emails to them have been ignored. This is the worst customer service I've experienced from online purchasing and if I could give this company zero stars I would. Avoid Fabric Land, products sent are not as described and you will get nowhere if you complain about this. There are plenty of fabric shops out there who offer value and excellent service and are miles better than Fabricland"
Helpful Report
Posted 7 months ago
"high-quality product, I only buy faux fur from them and it`s just better than I thought"
Helpful Report
Posted 1 year ago
"samples. Do not expect photo and description of colour to be right. Long story short...i did not get colour advertised. I was told by manager i could reorder and have collection n delivery ..this would be £6.95. They then back tracked and said £24. Rip off. Now im stuck with 10metres of material i cant use. Service is a joke."
Helpful Report
Posted 1 year ago
"Always fantastic service. Absolutely brilliant customer service after the delivery company delivered to the wrong address."
Helpful Report
Posted 2 years ago
"A lovely shop run on old style service. The staff were so helpful and assisted me in both choosing suitable patterns and fabric. Not only that but they stock a huge range of reasonably priced fabric and all the haberdashery you could ever need!"
Helpful Report
Posted 2 years ago
FabricLand is rated 3.29 based on 7 reviews