Exotic-Pets.co.uk Reviews - Read 1,292 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Exotic-Pets.co.uk:

Exotic-Pets.co.uk has been Home of the Alternative Pet for over a decade and we are one of the largest and most trusted online reptile specialists.

We carry stock of all major brands including Arcadia, Exo Terra, Microclimate, ProRep, Lucky Reptile and Zoo Med. Find everything you require for your new or existing exotic pet with our range of starter kits, vivarium’s, heating, lighting equipment, décor and substrates.

Specialist foods are our forte and we are a market leader in supplying fresh and healthy livefood straight to your door, along with a broad range of frozen foods for falconers and snake keepers.

We remain committed to offering comprehensive advice and care information on all the pets we sell and are happy to make recommendations based on your experience and abilities.

Our team is here to help, just ask!

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality all the tine and also arrived quickly would highly recommend”

Posted 3 hours ago

“Fast delivery and products perfect.”

Posted 1 day ago

“Quick and hassle free delivery. I've ordered 3 tarantulas and all of them came well packaged and in good condition. Will definitely consider exotic pets as first choice when it comes to online pet shop.”

Posted 1 day ago

“Very reasonable prices very fast delivery .all o.k.”

Posted 2 days ago

“The delivery came fast which was an added bonus. My Fruit fly culture arrived secure with plenty of casters 😁”

Posted 2 days ago

“My order of 2 plants were a right mess when they arrived, and one literally went straight in the bin. There's no way I was giving it to my tortoise.”

Posted 6 days ago

“These are brilliant!! I got a bearded dragon off them and other items and he is in lovely condition, so stunning too.. packaged well and have given me help and advice. Thankyou!!”

Posted 6 days ago

“Insects arrived safe and sound. Packed in separate plastic boxes with no just enough room not to be knocked about in the post, excellent. Very pleased and satisfied.”

Posted 1 week ago

“amazing my new pet came in a few days in perfect condition and very lively😂
very happy with my service.”

Posted 1 week ago

“They are very good at getting your packages to you on time and fast, and their website is easy to use. However they dont put a right way up on packages even live packages, which is usually fine except when you order items like the live flightless fruitflies which have a liquid paste at the bottom for the flies to eat, which then can leak out of the containers leading to maggots escaping. So all in all a good service just be careful when ordering live animals”

Posted 1 week ago

“nice thanks”

Posted 1 week ago

“Very happy with the staff. They couldn't be more helpful. Very knowledgeable to. Friendly , helpful, and got everything just right. I have a very happy granddaughter who loves her giant African land snail.”

Posted 1 week ago

“I bought two European pool frogs from Exotic-pets. Melissa and the team were very helpful throughout and provided with all the information required. Unfortunately one of the animals didn't survive the journey but a refund was promptly issued upon the relevant evidence being shown. Thank you, will shop again.”

Posted 1 week ago

“Excellent service.Alittle disappointed in the product i bought as there was more moss than twigs and plants for my mantis to climb on.”

Posted 1 week ago

“Very happy with all my purchases as described couldn’t be happier 🤩”

Posted 2 weeks ago

“Don't think will bother to order again. Bought two tubs of medium locust and when they arrived I honestly thought loads had escaped! Must of been literally about 7 in each tub! Cheaper to buy from my local pet shop what with the postage and get about 3x as much in them. Oh well....live n learn”

Posted 2 weeks ago

Hi Gary

I am sorry to hear you were not happy with your live food order. I can't see that this was reported to us but If you ever have any issues with an order please do contact us and we can always sort the problem.

Kind regards

Posted 2 weeks ago

“Received a healthy baby solomon ground boa. Team were great with support before and after purchase. Snake ate first time today since arriving. Very good feeder. I've been a customer for years and all livestock has always arrived ultra healthy and carefully packaged and transported. Highly recommend shopping with these guys. A big thank you”

Posted 2 weeks ago

“Excellent service and communication, will definitely use again.
Highly recommended.”

Posted 2 weeks ago

“Great site, easy to navigate and explore, full of good practice information. Ordered two cd's which arrived in time stipulated. Good service.”

Posted 2 weeks ago

“My spider runned away in a first day....”

Posted 2 weeks ago

Exotic-Pets.co.uk is rated 4.70 based on 1,292 reviews