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Europcar Reviews

1.2 Rating 178 Reviews

4 %

of reviewers recommend Europcar

Company Reviews

1.2

Based on 178 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Europcar 1 star review on 12th May 2024

Europcar 1 star review on 12th May 2024

Europcar 1 star review on 12th May 2024

Europcar 1 star review on 9th May 2024

Europcar 1 star review on 9th May 2024

Europcar 1 star review on 9th May 2024

Europcar 1 star review on 9th May 2024

31

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car broke down 3 times within one week in Costa Rica. 1st the V-Belt broke, then a fuse triggered and last but not least the bolts from the tire broke when trying to unscrew them. Support from Europcar? None! This will become a legal case as the car was clearly not in an optimal condition as Europcar promoted. In addition there is no support from them at all!”

Europcar 1 star review on 12th May 2024

Europcar 1 star review on 12th May 2024

Europcar 1 star review on 12th May 2024

Posted 2 hours ago

“Dented and Dirty customer service failed to give us all insurance information. Complaint service not interested.”

Europcar 1 star review on 9th May 2024

Europcar 1 star review on 9th May 2024

Europcar 1 star review on 9th May 2024

Europcar 1 star review on 9th May 2024

Europcar 1 star review on 9th May 2024

Europcar 1 star review on 9th May 2024

Europcar 1 star review on 9th May 2024

Posted 3 days ago

“We booked on the app to collect from Larnaca Airport, the price on the app was €103, when we got to the kiosk we told we had to pay for full insurance on top of the amount on the app. Had to pay €222 before we got the keys. Car was badly maintained, clutch was basically shot and the breaks were barely working. Absolute disgrace - I'm embarrassed to say I used Europcar.”

Posted 1 week ago

“they ask for a guarantee of 100 euros, but they never return it, even if the car was returned on time, without damage and with a full tank”

Posted 2 weeks ago

“Really disappointed in my experience. I arrived at the Europcar desk and submitted my rental booking information which was for the agreed amount of £59. This included unlimited mileage, collision Damage Waiver, Theft Protection, Third Party liability etc which was satisfactory to me. The gentleman at the desk said that was all in order and asked if I might take a few minutes to register as I had never used Europcar before. I was in a rush but happy to do so. I was never asked if I wanted premium protection. That it was put on my bill without my consent is completely unsatisfactory. I have never had that happen to me before. When I am asked at a car rental if I want additional insurance I always decline. I have never had the experience of it being put on my bill without being asked. Is that the Europcar policy? I have asked them to clarify that but they have not done so. It is very suspicious practice - although a quick google search shows it has happened to many others I was told that since it was my first time using Europcar I was being given a free upgrade so i assumed that represented the difference in my paperwork I was then given a form and told to sign where the x's were. I do feel that I have been tricked into paying a higher fee. It's not just a few euros, my bill has trippled. I contacted customer complaints who more or less said it was my word against theirs and since I signed the paperwork the case is closed. Would never use again and would not recommend anyone else does”

Posted 3 weeks ago

“When we returned the vehicle, we had to return it to the unmanned area of the airport, no person their to check the car back in, like when i’ve returned cars in Spain and Portugal, with yourselves. We left the car parked in what we thought was a safe environment and inspected the car on departure. On returning home, you contacted me to inform me of damage to drivers side bumper, small chip of a stone or something smaller less than 5mm of damage, something we were unaware of. The car park is not tarmac all the way round and is covered with stones. The damage to the vehicle could have been caused; after we returned the car. I have asked for the photos they sent to be time stamped or dated which they have not sent yet! Or acknowledged, Other than an email detailing the cost. We took out extra insurance too! Which doesn’t seem to cover the cost of this. Along with the photo that you are claiming is worth £855.85 Damage management fee of dealing with this £42.94 After looking through lots of reviews it seems to be a common occurrence! Had there been someone at the drop off point, then this damage might have been discovered or even been proven not to be there! So be careful when hiring from this company, as they could be trying it on, and there is no proof, so I’d recommend video an arrival and when returning the car!”

Posted 4 weeks ago

“cammersThis company are scammers. My booking confirmation clearly stated the ‘one way fee’ for dropping the car at a different location than I collect it, was included in the quoted price. However they have charged me $55 for a one way fee. Furthermore, I dropped the car off at Perth airport at 16:00 and the booking confirmation said it had to be back by 16:30. I handed the keys to a young man who worked for Europcar in the ‘return rental car’ drop off zone, and I thanked him for his nice service. This made my airport checking much faster as I did not have to go to the Europcar desk myself. Sadly this backfired and he has scammed me by not returning the keys till 17:30. This means I have been charged an additional day hire. I can prove I was on the flight at 17:30 therefore the car was well and truly returned. They did this on purpose and have scammed me for an extra $106. Do not use them EVER! Terrible scammers and customer service is shit Unknown”

Posted 4 weeks ago

“A complete scam. When I went to pick up the car in Dublin, Europacar required, required me to pay €52.00 a day for insurance or get a letter from my bank at 1:00 AM on a Sunday. It would have added nearly $800 to my reservation. No indication of this anywhere. This is an outrage. I got a Budget Rental for less than the €52.a day insurance. Never trust the price at Europacar, and avoid being scammed at the last minute.”

Posted 1 month ago

“Had a rental scheduled to pick up at Santo Domingo airport already prepaidon my wife's name . However, when we got there after midnight on time on, the agent Reinaldo Perez told us there were no cars available. Frustrated as we were had and with a 2 year old child had to take a pricey Uber to the hotel. Next day afternoon we were given a car at another car at another location. After we were back in the USA we tried to contact booking and Euopcar but it's been difficult.”

Posted 1 month ago

“I can’t chose no star because they don’t deserve any star. I had the worst experience with them. I have rented the car from rentalcars.com and I did pay for the car online. When the time for depozit refund was coming they stoped money for insurance and rent again and on top off that they stopped money for additional taxes. So instead off £95GBP for 2 days vehicle rent they charge me £276GBP. If you want to be ripped off just rent a car from them!”

Europcar 1 star review on 8th March 2024

Europcar 1 star review on 8th March 2024

Europcar 1 star review on 8th March 2024

Posted 2 months ago

“Go hire a car somewhere else. Our car alarm was going off for two days. Called the call centre so many times no one would deal with it. Kept getting passed around then they would hang up. Charged me for the whole rental when the car was unusable. Told me the filed a complaint for me but they didn't. They also said they would call me back within 15 minutes 3 times and never called me back. Worst car hire company I have ever dealt with. I would rather get the bus than deal with these people again. Stay well away. Sixt or enterprise are a way better option.”

Posted 2 months ago

“Very bad experience! Our car broke down on the highway. Called for 2 hours doing nothing. Our call was passed around like a ball and the customer service very awful given to us 2 different wrong number 😕 then hang up my call. End up call to the 999 ask for help! In the midnight only the tow truck come to send us back to the hotel and next day still need to call in for repairs. My whole family's with my younger baby stuck in the cool 7hours. This car rental staff's is very heartless even we told them our situation they just show like not my business.”

Europcar 1 star review on 17th February 2024

Posted 2 months ago

“Comenzaré diciendo que esta compañía es muy poco seria sus directivos realmente no saben lo que están haciendo al permitir estos cobros ocultos pareciera que ganan más , pero su reputación es deplorable y cada día la gente mediante los comentarios irán rentando menos sus autos , se trata de dar un buen servicio al cliente y si quieren solo tienen que poner claramente en los contratos el costó de entregar el auto de una oficina a otros aunque sea en diferente país dentro de la UE. , las millas eran ilimitadas, deje saber a las dos representante que lo iba a rentar en Madrid y lo devolvería en Lisboa europcar , al entregarlo pregunté si debía alguna diferencia y me dijeron que no , hay una llamada que hice y que supuestamente fue grabada pues fui avisado por el sistema ante de hablar con la 2 representante Donde le dije que entregaría el auto en vez de las 8 am a las 2 pm del mismo día y PREGUNTÉ SI TENÍA QUE PAGAR UNA DIFERENCIA , la respuesta fue que no , entregué el auto y subí al avión hacia Miami y al bajarme 9 hr después vi un mensaje de mi tarjeta con un cargo por 2692.66 que fue declinada pues usaron la information que puse en el website para rentar el auto , después hicieron 1 cargo por 1084.00 que pasó y otro más del mismo monto que fue declinado . Todo esto fue sin mi autorización, he leído la factura que firme varias veces y en ningún momento hay algo que diga que tendría que pagar esa suma , de haberlo sabido me hubiera subido a el avión que yo tenía reservado de vuelta a Lisboa , me hicieron otro cobro por un supuesto aparcamiento Europcar por 174.90 euros que no se por que . Después de reclamar a la tarjeta intentaron hacer otro cobro de 2897.71 que fue declinado por mi tarjeta y que tampoco sabría porque pues es más alto que el primer cobro y si hubieran cobrado este entonces tendrían casi 4000 euros míos de su lado y la factura ladrona es por menos . Voy a mantener informado a todos y juro que escribiré en cuánta plataforma pueda mi amarga Historia con esta compañía EUROPCAR LADRONA …”

Europcar 1 star review on 12th January 2024

Europcar 1 star review on 12th January 2024

Europcar 1 star review on 12th January 2024

Europcar 1 star review on 12th January 2024

Europcar 1 star review on 12th January 2024

Europcar 1 star review on 12th January 2024

Posted 4 months ago

“I was promised a refund for days not used. The circumstances were unusual. They then withdrew this offer. (1) It is wrong to tell a customer one thing and then do another. (2) Customer service could do with a bit of a bump if you read reviews. This time, I didn't. (3) The reason given was that I had paid for the car upfront. So they are penalizing their best customers, those who pay immediately. To pay upfront is a highly desirable thing for any company. They punish you if you do that.”

Posted 4 months ago

“Why does it always take so long to get papers in order? We book the car months in advance and give ALL the details needed to secure the car. Yet when you get out of the airport, you are in a queue waiting for another 3 hours. Seriously, what does this company do? If not hire out cars all day long. Should they have better systems to deal with this? Very poor form Europecar. I also presented my digital license which is totally valid, but they would not accept it. My wife had her hard copy license handy so we decided she should hire the car, but then they said we needed to buy premium insurance in order to proceed. This almost doubled the cost of the car. Beware of the scam this company runs, have you paper work in order. There a handful of people arguing with the server on the other side. Looked like they were being screwed too. To top that off, when we got back to drop off the car, they did a thorough check and found a nic on the side mirror, but took the car away before I could check it. There were so many nic's on the car already. I wonder what they charge you for? They definitely don't use that money to fix those nic's. They did reach out after I submitted my review, but it was only so they look like they do something about it. What a SCAM!!”

Europcar 1 star review on 21st December 2023

Posted 4 months ago

“We rented a vehicle from Europcar in August 2023. When we returned the vehicle on August 18th, they noted a very small issue on one of the tires. We didn’t hear from them again but I noticed 3 months later on November 27th that they charged my credit card with a sizable amount. We would like to claim this charge through our insurance but we have called their call centre 3 times and they still have not sent us the invoice/documentation so that we can do it. They promised each time to send the invoice but have not to date. Speaking to their call centre was also very aggravating as they were difficult to understand and it was very loud in the background. I asked if I could wait on the phone the last time we called until she actually sent the email but she wouldn't allow it but said it would come in a few hours. In addition, they made very aggressive upselling attempts at the check-in counter and they gave us a sedan when we rented an SUV, saying they were in the same category. I would never rent from them again.”

Posted 4 months ago

“Rang 3 times trying to speak to staff at Coolangatta over an item I left in the drivers side door. Staff keeps saying unable to speak to any staff at Coolangatta. They have sent 3 emails to contact me which has I have not received a phone call. Obviously they do not have honest car detailers or they would have an answer for me”

Posted 5 months ago

“This is probably the worst company I've had to deal with in my life. Be very very careful renting from them. After returning the car in exactly the same way as I picked it up they tried charging me for damage that was previously on the vehicle when I picked it up. Thank goodness I took plenty of photos as evidence. When disputing the damage they told me I had to contact booking.com as I had booked through them! Absolutely disgraceful service. Honestly please do not use this company. I am not the only person complaining of this issue. Look at alll the other reviews. Also notice the exact same response to all the complaints. Automated nonsense”

Posted 5 months ago

“Got charged twice for insurance. Total scamers.”

Posted 5 months ago

“Scammers, Cheaters, Con artists. When you read through the reviews here, it comes up many, many times. Unfortunately, I now know why. I have used Europcar around the world for decades, and if this branch is an indication of what the company has become, then I would advise everyone to stay away! I prebooked a Ford Focus 10 days for 434.40 gbp - pretty normal. I went to collect my reservation at Heathrow after 65 hours of travel, pre booked and price set at 434.40 gbp. At the counter, the agent said "free upgrade to an automatic Mercedes". She then took credit card Authorisation, and only when I spotted the amount on the eftpos terminal, did I spot that I had been charged 1398.40 gbp, so an unauthorised jump of 964 GBP. Immediately raised the issue, the staff acknowledged the incorrect amount, but they refused to reverse the credit card authorisation. They then said they would draw up a new contract at the original quoted amount. They flat refused to give me a copy of the original invoice. They said they could not refund the credit card, it would take at least 14 days - So if I took the original (3 times quoted amount) they could reverse it, otherwise not possible. This is becoming obvious at this point that it is some form of "commission scam". So now I have 2 pending amounts against my visa, obviously affecting the total limit of the card. Next, I went to pick up the vehicle, I am given a Vauxhall Crossland (I requested a Ford Focus), and the state the vehicle is in, is disgusting, and this shouldn't be given to any customers. If this is the state of your fleet, you should retire them. The vehicle has been used by a heavy smoker, the car reeks of smoke, and there is cigarette burns on the driver’s seat. The outside of the vehicle has damage on every panel and the wheels. It looks like it has been through some form of war. I have a full video of the state of the vehicle before collection. So I drive out of the lot with my poor looking Crossland, get on the freeway to head a couple of hours down to Southampton. Hot day, AC on, and AC doesn’t work! Called customer help line, get nowhere. I then head up to Milton Keynes and go to the Europcar depot there. The counter manager was helpful, test drives the car & confirms AC does not function at all. This is Thursday. They do not have a replacement car, so they promise to call me the next day for a swap over. No call. Go to the depot on Saturday & its closed. Call customer helpline. they confirmed Milton Keynes is closed (yep, sitting outside it). Their suggestion was to head to Luton Airport (I was now at Silverstone) a round trip of 4 hours (remember no aircon, and hottest September in 30 years). I had to pay for the extra mileage & fuel of course. I arrived at Luton, Staff were good, Friendly. They then gave me an Vauxhall CORSA. A little beat up, but better than the last OPEL. I headed off out of the compound to have the oil light & check engine lights both start flashing. Tried the Air conditioning & completely non functional. (Don't know if air conditioning failure is standard on these Vauxhall's). Back to the depot (another 20 mile loop). The lot operator was super helpful, and we checked the oil, not even showing on the dipstick. Then we checked the front tyres, Both completely bald, the LH one showing canvas. He was embarrassed (felt sorry for him) he took us inside to the manager, and took a while, but they found a SEAT CUPRA manual. It was tidy, and everything worked! Rest of the trip went as it should have. 3 weeks to have my original amount (1398.40gbp) refunded. Do not trust or use Europcar Heathrow.”

Europcar 1 star review on 16th November 2023

Posted 5 months ago

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Europcar is rated 1.2 based on 178 reviews