“WORST CUSTOMER SERVICE EVER. Do not rent from them directly, no one that works here knows what they’re doing or what they’re talking about when it comes to their policies and/or procedures.
I will never rent from this place again.”
“Enterprise in Croatia. Took more money for deposit than I owed. Said it was a hold in case of any problems, and would be refunded when the car was returned and the correct outstanding amount would be charged. I returned the car to the office at the time arranged but no one was there. Overcharge amount still on my credit card, no one to sort it out. Don't go with Enterprise. Rip off.”
“I had the pleasure of speaking with Blake & Ryan at the St Paul, MN Midway location. Excellent customer service. Talking to Blake was like I was speaking with a recorded message. I would recommend this location because of them (Blake & Ryan). Their customer service is exemplary.”
“I booked a truck for my daughter prom, several days ago, I called them at 7.35 am to confirm and the lady that picked up confirmed it , upon getting there by 9.30am, I was told that the truck was give to another customer the previous day even though I reserve and confirm it earlier. There was no apology from the lady, just shrug it off
Terrible customer service from the lady.”
“The Dallas Love field airport team is great specially a guy that was at gate when i was leaving last time i rented on Sunday April 7th 2024 , thanks so much wonderful customer service”
“All of the employees at Enterprise Rent At 1800 S. Main St., Grapevine, TX. Unbelievably helpful, pleasant, and most Patient, considering I was tired Because after my car broke down I need a rental until my dealership could provide a loaner Vehicle. It was so refreshing to find helpful young people after such a difficult moment with my own car. Kudos to them 👏🏻👏🏻👏🏻”
“Called and they say they have a car for me. On my way to pick it up and they call me and say oops we have no cars available. So unbelievably unprofessional.”
“Firstly the salesman kept on adding on my original request which was fine I accepted seeing that I had a long trip ahead. The car had flawed tires and I assumed I was because the road was icy, the car ended up skidding and I nearly died. The next day I found that the tires were still acting strange despite perfect roads so I had to cut my trip short. On my way back one of the tires popped completely, a mechanic helping me change the tire notified me that the tires had bad cambers and I shouldn’t continue driving because the rest would burst. I waiting one and half hours for a truck to take the car, the sent the truck driver three wrong locations…finally after all this ordeal I arrive to the Enterprise office in LAX. I was speaking strictly but professionally one person taunted me the manager was horribly rude and said he would cancel my contract and called security because I wasn’t being “nice” after a 48 hour ordeal because they gave me a flawed car.”
“Customer service sucks. Their prices were all wrong. They over charged me and didn't care to even fix the problem. I won't ever rent a car from them again. Id rather walk”
“This was the worst experience I've ever had with any company. I even have a profile with them because I've used them before but never again.
I went to the Lake Street location in Minneapolis to rent a car which was crucial because I have a meeting an hour and half away and lots of money at stake. My car was totaled last night by a 23 year old girl who ran a red light. They said they need $300 deposit fine, he says did you bring your utility bills which I forgot but my daughter was home and about to send photos when the guy says, the bills must be paid in full,,,ARE YOU KIDDING ME. The Somali customer right before me wasn't asked a single thing and he is giving him car options. This company can rot, I hope they go straight out of business.”
“Really bad experience. Do yourself a huge favor and find another company to rent a vehicle from. Never have the vehicle you requested, satellite radio almost never works and they seem to have no problem charging for a new wheel , 4 months after the car was turned in?”
“Representative Gaby at the Enterprise Rent a car in Ontario, Los Angeles very helpful. Made our rental reservation smooth. Very friendly and easy going. Thanks Gaby”
“Best customer servive at the Enterprise 7519 Preston Hwy location in Louisville, KY.
Carly made sure everything was 100% spot on during my rental experience. Also the guy who took me home (Chuck) was very nice too. Highly recommend this branch, ask for Carly.
Tim Brown”
“Rented a car on 4-17-24 at your Wetmore Rd location in Tucson and was assisted by Joshua F. He was friendly, efficient and I was in a car very quickly. He explained all your policies and made me feel very confident in my choice. Originally it was a two day rental as my own car was being repaired due to a recall and ended up being two weeks. When I called to extend my rental everyone I spoke to was very accommodating. Nice group of people at this office. When I returned the car yesterday I was assisted by Jesus A and he also was very friendly and efficient. Joshua and Jesus you guys rock. I would be pleased to go back there anytime”
“I called the Coldwater, Michigan store and made a reservation. Lalsang had my car and paperwork all ready. He was able to follow me to my mom's to deliver the car, made it very convenient. Emily called me after to be sure I was satisfied with everything. I have rented from other Enterprise locations in the past and have always had a good experience.”
“The service at Enterprise Sacramento Airport was great from getting the car to returning it. On our return trip we were not sure where to return the car, a young lady directed us a told us exactly what to. When we got to the correct location, the same young lady was there with a representative name Kim. Kim gave my husband the bill after informing him all that it included, and than told us the young lady name Celest would be driving us to the airport, we are both in our 80’s, and had six suitcases, long trip. She pick them up and helped us to the outdoor check-in. Both ladies were so nice and friendly.
Mr & Mrs Bell”
“I am deeply disappointed with my recent car rental experience at this Enterprise location. The way they added on the CDW optional protection was unprofessional and left me dissatisfied.
I agreed to the protection for the time I paid out of pocket (6 days) until my insurance kicked in to take over the remainder of the agreement (43 days).
Although I agreed, and it's on the contract to pay for this optional protection package for six days, this Enterprise location is attempting to charge me for the full 43 days. I emailed the branch manager and called multiple times with no response.
Upon contacting the location, I was informed that they could not address the issue and advised me to call customer service. It was only then that I was told I needed to come in once my insurance took over the agreement to have the optional protection removed, despite signing an agreement for 6 days.
Why they do not tell you this upfront, notify you, or allow you to opt out once your insurance takes over is a shady sales tactic that takes advantage of customers and is wrong.
After taking great care of the car throughout my rental period, this is extremely disappointing, and I hope Enterprise honors its agreement.”
“So wish I could give a zero star rating! On 3/31 I made a reservation for 4/19 11am for a minivan at the Festus, MO. location. On 4/15 I received a call from Haley to confirm and tell me there would be a deposit made to my card at time of pickup. On 4/19 10am Haley called to say they didn't have a minivan for me and asked if I would consider an alternate vehicle. I said sure I preferred a minivan or a vehicle comparable in size/storage/seating. She explained she would have to call other locations & get back to me. I had to call her back for updates multiple times. I asked how can you call someone 1hr before they're supposed to pickup a vehicle reserved 3 weeks prior just to say we don't have your vehicle? Haley kept saying over and over "I understand" and "I'm not going to keep having this conversation with you." Haley said she called all locations in the entire St Louis area and couldn't locate a vehicle. Haley was rude, displayed very poor customer service skills and no concern whatsoever for the stress she placed on my travel plans. It sounded as if she was reading from a script to explain how they dropped the ball. Turns out Haley is the Branch Manager at the Festus. MO. location! I also contacted Enterprise Corporate Customer service twice and was told the situation would be escalated and I would receive a call back from a district manager. Those calls never came. I found a minivan through Avis in Arnold, MO. finally @ 3pm for $150 over my quote from Enterprise. Haley did call me back approximately 3:40 to say she found a van in Arnold. I told her I rented through Avis. She said "well I just wanted to let you know I found one". I will also let my employer(who is a corporate accountant for Enterprise) know how badly this experience was and how Enterprise completely dropped the ball! Ref. Confirmation Number 1561186826”
“Rented a car from Mount Prospect, IL, and everything was fine when I returned after 5 days. Two weeks later, I looked at my credit card, and Enterprise charged me $50 (my deposit wasn't returned) because they smelled smoke in the car. I explained to the manager that I DIDN'T smoke, but he wouldn' hear it. Wouldn't listen to me, or take away the charge. I will NEVER use them again, and I will be disputing it with the credit card company.”
