“EE is excellent at giving good service through their 5g compatible sim cards. They swiftly helped me to get started. All the negative reviews have either incurred an issue which is their own fault, purchased a cheap broadband and then complained that it was not working as it should, or had somehow not read their contract.
Either way, EE customer service is top notch. They are responsive, helpful, and knowledgeable about what they are doing.
If you want a reliable service provider, go to EE.”
“The worst customer service advisors ive dealt with , Passed on to 6 different representative's and then said there systems are down. I will definitely be returning to Vodafone. I wish i could give 0 stars .”
“I have been with ee for 10 years and it's just got so bad , I can't send data to my other 4 contracts via the app I can't even check all my contracts via the app , I have broadband and it constantly drops its not consistent, getting hold of someone to speak to is a nightmare , as soon as my contracts are up I would leave I have had numerous problems with them through the years not my fault and to be fair they resolved them and compensated me for there mistakes , but if I had the same problems today I couldn't even contact anyone ee might offer some good deals but there app is not fut for purpose and customer service is useless”
“They said my contact on ‘0’ cap spend. I ended up spending extra £246 without even knowing and had no idea how it happed and it happed trough ‘apple app’ once I looked into Apple app history there’s nothing no transaction whats so ever. Anyways after talking 3 days to their customers service offcourse it had to be over 50 mins still they couldn’t do anything. First time talk was useless because they told me to speak to Apple cause they can’t do anything even tho it’s their fault for charging me. Who knows that I’d be charged by my phone bill. It was ridiculous! Second time call they said they will send me statements for better view and it didn’t no come anyways .. on the last call after 10 days of waiting they goes they didn’t send it it’s in the system to for some reason they couldn’t send it. Anyways that person felt sorry for my bill this and that she asked me if I spoke to Apple regarding my bill and I did so explained her everything again so she filled up a form and said will call me on Friday so I told her to make sure to call me cause many times at many incidents they said they will call but never did. So she promised to call back on Friday at 4pm and today 00:39 it’s the 3rd Friday. I am so not bothered to call them anymore they just mugged off their own loyal customers. Been with them for over 12years now. I have 4 contacts with them now I can’t wait for my phone contact to finish so I can get out.
On my last contact they said they will give me credit worth of my next bill if I pay upfront cost which they didn’t. I got 10% discounts for being loyal customer I can’t deny. about the credit i had to talk 3 days with their comfort giving customer service they goes they will hear the recording to make sure If they said that. So after hearing everything they will call me back this where they disappointed me at first. Anyways I still did not get my credit but it’s fine I guess that what they do. But my phone bill is way too much to ignore this time it’s extra 247 and all together my phone bill came up to 349£ so it’s not a joke. With ‘0 cap’ we try to stay safe but they are like other way round telling me ‘oh it’s 3rd party transactions we can’t do anything so yeah I wish I could give 0 and I also wish if I could leave them right now!. EE is playing up way too much. This is how they will lose all their customer one day.”
“I am writing to express my dissatisfaction with the recent customer service experience I have encountered over the past three weeks.
The primary issue I have encountered is the lack of effective communication between departments and the prolonged duration of my ongoing query resolution. Despite multiple attempts to seek assistance, I have found myself repeatedly passed from one department to another without achieving a satisfactory resolution.
Furthermore, there were instances where I was placed on hold, only to be advised to wait for a moment while your representative sought confirmation from their manager to update my account. Subsequently, I was transferred to a different department without any prior communication or explanation.
I have also received assurance on two separate occasions via phone calls that my issue would be resolved, with the expectation that it would be updated in the system.
My initial concern pertained to the absence of insurance coverage following the change of ownership of my phone. However, upon subsequent inquiries for an update, I encountered a lack of awareness regarding the matter. I was informed that they would need to review the phone call records, but I was also advised that the likelihood of a resolution remained uncertain.”
“Probably the most immoral mobile company I have ever had the misfortune to deal with. I had one of their WIFI which I paid for monthly. I reported it as stolen and was told clearly that it would be replaced or the monthly deal cancelled. I heard nothing so assumed the matter was settled and cancelled. Four months later I get notification from my credit company that EE had registered a default - I received absolutely no correspondence by letter or email. . I called EE several times and was met with pure and utter ignorance and rudeness on a scale I have never encountered. They are the most disgusting and immoral company who have zero respect for their customers and the lowlife staff who deal with these matters are a nasty bunch. I wish A Plague on all your houses”
“Just spoke to Anthony on the phone. What an absolute asset to your company, sorted everything out for my 90yr old mother. A very happy customer. Thank you”
“One of the worst networks I've ever been with, they missold me a phone and said there's nothing they can do as it's my word against theirs. They couldn't even send me a pay as you go sim card despite me explaining I need a phone for work. The shop passes me onto customer service and customer service says they can't return my device as bought in store even I'm well within my 14 day cooling period! All they care about is selling you a phone then when you're with them, they couldn't care less! Would give them a zero if I could.”
“It seems easier to get out of the mafia than leave EE. I had a mobile wifi box for years. I was well outside any contract and didn't end up needing it anymore so tried to cancel. I tried to call and could never get through. I tried to email yet no email exists. I ended up writing 2 letters, again no response. I still was charged by DD so ended up cancelling my DD.
Now I get endless letters from them threatening to disconnect me (please do! like I asked) saying I owe them money and continue to manufacturer charges for a service I do not want, need or use. Good luck with taking me legal. EE If you think people are going to take your nonsense, you are sorely mistaken.
Even their complains web link doesn't work. What a shambles this outfit are. NEVER get involved with these people. They are shocking.
They continue to hassle me, and have sent a letter saying if I pay them for this ongoing mobile broadband, then they will consider having me back. They threaten with an outfit called Moorcroft debt recovery. For so called debt THEY created!
LOL You couldn't make it up. AVOID like the plague.”
“I am EE customer from 24 months but now my contract is ending tomorrow and i am happily moving from EE to any network because of many reasons…Reasons are already mentioned by many reviewers and i am endorsing the fact that EE is not deserving more than one *Star* Rating…
-Customer Service is 0/10
-Extra Charges for no reason
-My contract monthly payment was increased from £68 a month to £94. Please don’t be scammed with EE discounts…”
“On Saturday morning my signal completely disappeared leaving my household (two phones and one 5GEE router) completely without internet or the ability to call and text.
Their website says ‘there’s an issue that should be fixed in 16 hours’, it’s been 72 hours, I’ve called them three times just to be told no one is looking into it yet. EE are expensive, because they’re ‘the best in the UK’. But that doesn’t seem to be true now at all. 1st and 2nd line support can’t do much about the issue and can’t pass me to anyone higher to talk to. Absolute joke, EE don’t care because it’s just a one mast issue (there’s only one mast for my area).
Don’t buy into the self proclaimed ‘we’re the best’. When there is an issue because of THEIR OWN ACTIONS they just don’t do anything about it.”
“Nothing I say can adequately convey the uselessness of this company (EE Store) and the utter frustration of dealing with them.
They took £900 from me for a new iPhone (just the handset, no contract etc.) and then for some bizarre reason decided that they needed copies of utility bills, driving licence and passport. All of these were provided. I happen to live in New Zealand most of the year but still have a house in the UK so my driving licence and passport are NZ.
Remember, I am buying a phone from them and they already have my money. My documents confirm my ID, my shipping address in the UK, my billing address, a page of a bank statement from the UK bank the payment was made from and even my address in NZ - apparently none of this was good enough and no one could tell me what more to provide. This transaction would take 30 seconds on Amazon - a day later I was still trying to email them to figure out how to get my money or my phone.
I found myself in the strange position where they had my money, had all of my personal details and documents, would not ship the phone, were impossible to contact and didn't offer any resolution. No amount of phone calls would resolve the situation.
I needed the phone as my existing iPhone died on the flight to the UK. I am now about to return to NZ, EE still have my money and I have no phone. Their representatives just make things up as they go along and no one takes responsibility. Dealing with them begins to feel like you are part of a huge scam.
If you enjoy grief, stress and the epitome of incompetence and inefficiency then this is the company for you - otherwise choose about anyone else; no one can be this bad.”
“I recently had an experience with EE that was far from satisfactory. I needed my call history for insurance purposes – a request that I presumed would be straightforward, especially given the urgency of the situation. To my dismay, I was informed that it would take over a month to provide this information. This delay now means I have a broken car in front of my house for an additional 30 days, waiting for insurance to address it.
Having been a Vodafone customer in the past, I was taken aback by the stark difference in efficiency. Vodafone could provide such information within minutes, making EE's prolonged timeline all the more frustrating.
Additionally, I found the staff to be unhelpful. It seemed they were rigidly adhering to protocols without considering the individual situations of their customers. In my case, the urgency and context were overlooked, leaving me feeling disregarded as a customer.
I value efficiency and understanding in customer service, and based on this recent experience, I believe EE has much room for improvement in these areas.”
“I escorted my sister who wanted to buy a pay as you go card for a trip abroad. She clearly explained this to Fatima, a sales person who then sold her a simcard. To confirm what we could use the card for, my sister asked if she could use the simcard for making calls from abroad and Fatima said no. We then asked for a refund and she rudely replied that they do not do any refunds nor do they receive any training to do so!. When we insisted on talking to the manager, she started shouting at us and even called the mall security to try and get us to leave. EE should up it's game if it wants to keep it's loyal customers. Having arrogant and rude sales people does not help your bussiness.”
“I set up roaming with EE before I travelled abroad. The fee was £15 per month to make calls to the UK or the USA and there was supposed to be a certain amount of data thrown in as well. However despite EE taking my money I found that my mobile phone did not receive calls and was unable to make calls 90 per cent of the time. There was ZERO mobile data. I also discovered in August EE had debited £35 from my bank. I called EE up and they said there had been a mistake and they would deduct a certain amount off my next bill. Also in September I noticed a further £65 had been debited from my account by EE and I was still unable to make or receive calls and there was no data. I called up EE again and after a lot of time trying to get through to them I was told there had been a mistake and my roaming contract had been cancelled and I was paying the standard rate. I said I wanted a refund and was told to call back later if I wanted a refund. Subsequently I made a written complaint and asked EE to respond in writing and I have not received a reply. EE pride themselves on being the best in the UK. The thing they seem good as is running a scam with roaming. The audacity is that I had caught them out once in August and when I alerted them to the problem EE did the same scam again in September. Also after I raised this in a written complaint to EE the company have not bothered to reply.”
