Review and raise up to £2.00
DO NOT HIRE FROM THIS COMPANY! They are fraudulent, thieving and morally bankrupt. They will charge you as much as they can get away with. They charged me almost 4 times what was originally booked! I am in the process of disputing the transactions with my bank. Don't let this happen to you.
Here’s what happened:
When I made the booking, it didn't quite trigger with me that they wanted a credit card rather than a debit card. I did read the fine print, but even so, it sounded quite normal to require a bank card, drivers licence, passport etc. This had never happened to me before, having successfully hired cars in the UK before with my debit card. But because I didn't have a credit card, they insisted - company policy - that I purchase an additional $0 excess insurance plan called 'RELAX'. So this just about doubled the cost, which I reluctantly paid as I had already paid for the booking.
Then when we returned the car, they noticed a really really tiny chip in the windscreen that I had not noticed. They said that the insurance policy did not cover the windscreen, and said that I had to pay 110GBP to replace the windscreen. I refused to pay such an excessive cost for what was an 'act of God' - not in the slightest bit my fault - and an incident that occurred through normal usage of the car. I found it absurd that if it were not covered by the hire company under general wear and tear or maintenance, that it was not even covered under the expensive insurance policy that I purchased. What sort of an insurance policy is that!? In addition, the initial damage checks were conducted in the dark, and in the rain, and could have easily been missed then. So it could have been there the whole time! They deducted the 110GBP from my account in the following days without my consent.
And it gets worse. A whole two months after this frustrating experience, they deducted a further 112GBP from my account for ABSOLUTELY NO REASON AT ALL. No contact with me, nothing! This is theft. I've had to cancel my card.