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Easigrass Distribution Ltd Reviews

4.5 Rating 323 Reviews

85 %

of reviewers recommend Easigrass Distribution Ltd

Company Reviews

4.5

Based on 323 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0208 843 4180

Email:

reception@easigrass.com

Location:

The Old Grass Depot Park AvenueLondonUB1 3AJ
London
UB1 3AJ

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Easigrass Distribution Ltd 5 star review on 30th May 2022

Easigrass Distribution Ltd 5 star review on 25th May 2022

Easigrass Distribution Ltd 5 star review on 13th May 2022

Easigrass Distribution Ltd 5 star review on 11th May 2022

Easigrass Distribution Ltd 5 star review on 17th December 2021

Easigrass Distribution Ltd 5 star review on 22nd November 2021

Easigrass Distribution Ltd 5 star review on 31st August 2021

66

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service. Took ages to reply to emails, messages, phone calls etc. Booked in a date to have grass installed, months in advance. However on the day was booked in they didn't turn up but when called to ask where they were they stated I had the date wrong and it was actually the next day it was booked in and I was wrong. Even though I had the date on a text message. So they were wrong not me. I was informed they would arrive at 10am, however on the day they did the grass they banged on my door so hard that I thought the door would break and constantly rang the bell at 7.30am to 'drop their stuff off. Never replied to email afterwards. The final job was good, not amazing but ok. But all communication before and after was appalling. Wouldn't recommend.”

Posted 2 years ago

Hi there! Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We’re sorry your experience didn’t match your expectations, this is an uncommon instance. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We would like the opportunity to investigate your feedback further so that we can deliver a better experience next time. You may reach me anytime at millie@easigrass.com. We will use the feedback to make us better and to ensure this doesn’t happen again. Again, thank you for your feedback! Have a lovely day Millie (Easigrass)

Posted 2 years ago

“5* great service”

Posted 2 years ago

Hey Steve! Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Easigrass. We look forward to serving you for many years to come! If you are ever looking to have your annual maintenance service for your lawn by our Easigrass professionals, please don't hesitate to send me an email at millie@easigrass.com - I would be happy to help you with anything! ❤️ We look forward to seeing you again, have a wonderful day! Millie (Easigrass)

Posted 2 years ago

“Easigrass is an amazing company with an excellent product and staff. They arrived on time and did a superb job installing my new lawn. It looks great and I’m delighted with it! Highly recommend Easigrass!”

Easigrass Distribution Ltd 5 star review on 12th July 2021

Posted 2 years ago

Hey Suzanne! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service and thousands of happy customers. Thank you again for your feedback! If you are ever looking to have your annual maintenance service for your lawn by our Easigrass professionals, please don't hesitate to send me an email at millie@easigrass.com - I would be happy to help you with anything! ❤️ We look forward to seeing you again, have a wonderful day! Millie (Easigrass)

Posted 2 years ago

“Grass looks amazing and I would give 5 stars, but the aftercare is appalling”

Posted 2 years ago

Hey there! Thank you so much for your feedback! We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority! Please feel free to reach out to me at millie@easigrass.com with any further comments, concerns, or suggestions you wish to share. We are looking into this issue and hope to resolve it promptly and accurately, we will use the feedback to make us better and to ensure this doesn’t happen again. I hope you have a wonderful day! ☺️ Millie (Easigrass)

Posted 2 years ago

“Probably one of the worst customer experiences. Have refused to send me samples because they havent been able to contact me by phone (typo in number). Accused me of deliberately providing a wrong number and therefore likely a wrong address. Ridiculous. Not very accommodating nor flexible with communicating via email - except to make accusations and rudely state they are not going to complete my order. I am dumbfounded at the lack of professionalism and basic communication skills. If you have challenges with accessibility this is not the company for you. This may be a high profile company selling quality pruducts, it certainly isnt run by quality staff”

Posted 2 years ago

Hi there! Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further so that we can deliver a better experience next time. You may reach us anytime at millie@easigrass.com. Again, thank you for your feedback! I hope you have a lovely day ☺️ Millie (Easigrass)

Posted 2 years ago

“The way to go! I bit of confusion with the first suggested installation date for May/June. Was then extended to August as the original slot had been filled elsewhere. However, the good news came that an earlier slot was available for the beginning of July, which we accepted.........On both days of fitting the guys were punctual, polite and efficient. The grass looks amazing, and we are exceptionally pleased. Would definitely recommend and have already done so.”

Posted 2 years ago

Hey Sheila and Sam! Thank you so much for this great review. We really appreciate your business and helping to share the word about Easigrass. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. ☺️ Thank you again so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. If you are ever looking to have your annual maintenance service for your lawn by our Easigrass professionals, please don't hesitate to send me an email at millie@easigrass.com - I would be happy to help you with anything! ❤️ We look forward to seeing you again, have a wonderful day! Millie (Easigrass)

Posted 2 years ago

“Very pleased with our new grass. Efficient service from first call to Jennifer in the office until John and Sean cleaned up and left. Very professional.”

Posted 2 years ago

Hey there, thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We pride ourselves on our thousands of happy customers and exceptional service. Thank you again for your feedback! If you are ever looking to have your annual maintenance service for your lawn by our Easigrass professionals, please don't hesitate to send me an email at millie@easigrass.com - I would be happy to help you with anything! ❤️ We look forward to seeing you again, have a wonderful day! Millie (Easigrass)

Posted 2 years ago

“Not always so responsive on the email in the preparation but excellent end product. Really good labourers on site. Looks fantastic.”

Posted 2 years ago

Hey there Tim! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and helping to share the word about us. ☺️ Please feel free to reach out to millie@easigrass.com with any further comments, concerns, or suggestions you wish to share. Have a wonderful day! Millie (Easigrass)

Posted 2 years ago

“I called up for some Advice about artificial grass installation the guy on the phone was Extremely rude to me, he made me feel stupid for asking questions that I was unsure of, and told me to do my homework before I called up. 😣 I called up again to speak with the manager as I felt really disappointed with the way the guy spoke to me and manager sounded rude too, I explained I didn’t have any knowledge about garden stuff and called up for advice and that I didn’t feel satisfied with the way they handled customer service and she replied we have lots of satisfied customers thanks And put the phone down.”

Posted 2 years ago

Hi there Ninii, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. We would like the opportunity to investigate your feedback further. You may reach me anytime at millie@easigrass.com. We work to resolve any issues as quickly as possible. Again, thank you for your feedback! I hope you have a lovely day Millie (Easigrass)

Posted 2 years ago

“Booked a survey...chap arrived as promised...then...nothing !! No quotation, no phone call, no email ..nothing ! After approx 4 weeks I contacted the Wetherby office and was told they were a bit behind..perhaps I would get it next week . In the meantime I have had a quote from another company..received after 3 days . Not exactly the kind of service I was expecting !”

Posted 2 years ago

Hey there Richard! Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to millie@easigrass.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. I hope you have a great day Millie (Easigrass)

Posted 2 years ago

“We are so happy with our new grass, it looks fantastic, our experience with Easigrass has been brilliant from start to finish, the guys who installed/fitted the artificial lawn worked so hard and had it finished in a day and left everything tidy, swept and washed down. HIGHLY RECOMMENDED. Thank you Easigrass, big thumbs up from a very happy customer.”

Posted 2 years ago

Hey Paul! Thank you for the kind words! We’re so happy your experience with Easigrass went so smoothly. I will be sure to feed this back to our Easigrass team to let them know to continue providing great service to awesome customers like you. If you are ever looking to have your annual maintenance service for your lawn by our Easigrass professionals, please don't hesitate to send me an email at millie@easigrass.com - I would be happy to help you with anything! ❤️ We look forward to seeing you again, have a wonderful day! Millie (Easigrass)

Posted 2 years ago

“Initial contact great and survey very efficient Unfortunately I have not received a quote seven days later I was promised a quote within two days I chased the surveyor but still no quote”

Posted 2 years ago

Hey there Tim, thank you for your feedback! I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We will use the feedback to make us better and to ensure this doesn’t happen again. I hope you're having a lovely day! Millie (Easigrass)

Posted 2 years ago

“I had a maintenance visit today and Ahmed did a very good job, was polite and pleasant. Many thanks!”

Posted 2 years ago

Hey there! Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything. Have a lovely day! Millie (Easigrass)

Posted 2 years ago

“Would like to thank the Easigrass team for our new front grassed area. Out with the old and in with the new. Nitti and his colleague did a great job preparing and laying the Chelsea grass. Looks great.”

Posted 2 years ago

Hey Mr & Mrs Harris! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Also, thank you for adding those amazing photographs, your new lawn looks exceptional 😍 If you are ever looking to have your annual maintenance service for your lawn by our Easigrass professionals, please don't hesitate to send me an email at millie@easigrass.com - I would be happy to help you with anything! ❤️ We look forward to seeing you again, have a wonderful day! Millie (Easigrass)

Posted 2 years ago

“Abdul was punctual, polite, quick and efficient and the grass looks great, despite never having been done before.”

Posted 2 years ago

Hi there! Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. If you are ever looking to have your annual maintenance service for your lawn by our Easigrass professionals, please don't hesitate to send me an email at millie@easigrass.com - I would be happy to help you with anything! ❤️ We look forward to seeing you again, have a wonderful day! Millie (Easigrass)

Posted 2 years ago

“Easigrass have just finished fitting out grass today and I am no jmpressed with how it looks! The guys were so friendly, professional and on time and helped answer any questions I had! Can't wait to no longer have muddy paw prints all over the house and never worry about cutting the grass again! Thank you!”

Posted 2 years ago

“Excellent work by Easigrass! TJ and his team arrived very promptly and installed the grass in a very professional manner. The speed that they worked at considering heat of the day was amazing. Upon completion the surrounding area was left immaculate. Well done I could not be happier! Definitely would recommend.”

Posted 2 years ago

“The "Boys from Brazil" Louie and José arrived bang on time. They were very polite and explained exactly what was about to happen. They were very tidy and left exactly as they found it. The Knightsbridge grass they laid looks the business and we look forward to enjoying it over the "Summer!!!". Easigrass price was very competitive and would recommend them to anybody.”

Posted 2 years ago

“We had our easigrass serviced last week. A very professional job carried out by your operative (Abdul). The grass was left looking as new as the day it was first installed 8 years ago. Very pleased.”

Posted 2 years ago

“the guys that came were very professional they covered our carpet and garden well they kept everything nice and clean and tidy were exceptionally happy with the job they did. thanks guys.”

Posted 2 years ago

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Easigrass Distribution Ltd is rated 4.5 based on 323 reviews