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Dv247.com Reviews

1.7 Rating 128 Reviews
16 %
of reviewers recommend Dv247.com
Company Reviews Questions Metrics

Phone:

0845 0777 247

Location:

Chesham House, Chesham Close, Romford United Kingdom
RM7 7PJ

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Anonymous
Verified Reviewer
“Hi There! I made an order just over a month ago and it did take sometime to be delivered to me , but l was checking the movement on UPS app! I was already aware that it would take time for my item to be transported and l am aware of how long customers in Germany and UK are and they are not fast unfortunatly ! I have been purchasing items for years at the Romford Branch via the website or via phone or even taking a day trip to the Romford store which l really enjoyed ! Shame l could not line on the store and play all the instruments they had! So it was very sad to hear that they no longer have musical instruments in store and that that section is not empty and that there is only the customer care office which l guess is closed to the public ! I also remember when they had a small store in Clapham. Which sadly closed ! Now going from experience with my own past employment ! The company had to close stores due the building owners increasing the rent to an unreasonable amount . So l understand why the Romford store has closed , but they still can take orders . I just hope the staff keep there jobs! I want to thank all staff at the Romford and Clapham store for their excellent service and l wish all staff at Romford store the best for the fufure and staff in the Germany Warehouse best for the future ! I hope all customers like myself understand that the current times in retail are very difficult right now and l know DV247 staff will always try the best to help within what they can do! Boarder control is something DV247 cannot control! But Customers will get all of there items eventually! Is customer just have to be patient and not blame DV247 staff for outside influences such as boarder control and delivery services such as UPS! I am very happy with my X2222 usb mixer! Shame theirs was no up to date catalogue! But of course that would add wait to my item for delivery ! I will still purchase musical instruments for DV247. My personal opinion is DV247 is the best store and warehouse in Europe ! And l will continue purchasing items from them! Best Regards - Tim @ IRONIKAS MIND ( The band and studio)”
Helpful Report
Posted 4 weeks ago
Rob
Unverified Reviewer
“the UK side is ace, everyone lovely on the phone when selling stuff but returning anything, it goes back to Germany, which is pain. i bought a few things that i kept apart from 1 slip mat (£11) because it is appalling quality. cheap and think and colour bleed on the colours. So my shock is when they expect me to pay return postage for their poorly made products. i wouldn't buy from again after this. Shame, for £11 slipmat, they have now lost my custom with the new mixer i was going to buy”
Helpful Report
Posted 1 month ago
Dilip Verma
Unverified Reviewer
“My payment is due”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“No repsonse from customer services.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Bad Bad company, ordered over a month ago and my parcel is stuck at ups depot with no address on it. Somehow this is my responsibility and they will not refund. Don't order from these clowns..”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“I have had to resort to writing a negative review in the hope this is seen and resolves my on going issues regarding a faulty product. I purchased an item back in in November 2022 with a warranty, by March 2023 through little use I had noticed and experienced a fault for which the item went for repair. It is worth noting that it can take weeks to get a reply from the returns team for which there is a back and forth explaining and evidencing the fault through videos. The item also has to be sent to Germany to be fixed, this took about 2 months, the item was returned and another fault was experienced in the space of months. This again took some time to go through returns, by which time it was August 2023, after having a second repair I wanted to understand where I stood regarding the item and refund policies incase another fault occurred. Come October 2023 I receive the item back and to my despair it had returned immediately with another fault, it took over a month to be told to send the item back for repair and I would receive a credit voucher. I posted this item in November not expecting to receive it back and instead receive a credit voucher. I am now writing this in January 2024 and it has been the best part of 6 straight months since I’ve had a working product, and I am yet to have this matter resolved. Every time I call up I get palmed off, nobody seems to be able to help due to authorisations needed from Germany. I would strongly advise purchasing from a local UK retailer, quite frankly I don’t know how they’re still in business as I’ve been informed I am not the only customer to have had such issues.”
Helpful Report
Posted 3 months ago
Martyn Phillips
Verified Reviewer
“Poor service, Purchased Hughes & Kettner FS-2 footswitch which has a faulty cable (too thin) and refusing to replace as states cables are excluded from guarantee, the cable is not a seperate item and is part of the whole product and therefore i cannot replace the cable. If the cable was a seperate item i could understand but now the whole item has to be thrown away. i live in the UK and purchased from UK store but have to deal with their German office ??”
Helpful Report
Posted 4 months ago
Simon
Verified Reviewer
“Rubbish Customer Service. I ordered 2 items, they were at a good price. All goods come from Germany so there is a long delay until delivery. When the parcel arrived one item was missing. I phoned DV247 straight away and Customer Service said they would pass the complaint on to "The Central Team" for investigation. 24 hours later no response so I emailed them. 2 days later and another 2 emails and another phone call, no update CentralTeam is lookig at the matter. Then a online exchange where they said the item had been in the box and called me a liar. Now claiming my money back through my credit card”
Helpful Report
Posted 5 months ago
Zibby
Verified Reviewer
“I haven't experienced such poor customer service for a long time. No response to emails. Deliberately not collecting a return from depot that I reported as damaged and had to sent back. I had to ask PayPal for help to get my money back. I honestly advise you to stay away from them. You will save yourself a lot of time and unnecessary nerves.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Super reliable.. Highly recomend buying fom them.”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“tried to purchase some mic stands, my card was refused so end of transaction, later on the same day i purchased mic stands with extra mic cables using paypal, the delivery arrived with both lots of equipment from both orders, one not paid for due to card refusal they took all the money via paypal, they wont return my money nor arrange pickup of the items i didnt buy, stole my money like a bunch of thieves,”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“Awful customer service. Unprofessional, unresponsive, they just don’t care. Still waiting for a refund after one month. NOT RECOMMENDED!”
Helpful Report
Posted 10 months ago
Ian Rigby
Unverified Reviewer
“OK I've bought simple things off This company with no probs .....BUT I bought a turbo sound Sub NU 3000 watt which subsequently went wrong .As there was a 3 year guarantee they took it back and sent in the Germany I believe for repair .That was September 2022. The speaker came back to UK in January 2023. After waiting a number of weeks I was informed the speaker had been damaged in transit and they would repair it .A number of weeks on they wrote off the speaker and simply added a credit to my account .Unfortunately the sub speaker is no longer in production but I have another one as you would expect a matching pair. I have informed the company that they have a responsibility to put the this right. One sub speaker is no good to me. We came to an agreement that I would pay £150 towards a IQ18 TURBO SOUND SUB and the money refunded on one they have damaged .So I'm now paying out for a sub which is slightly better that matches up with one I've got .The time scale for receiving sub was a couple of weeks .After a couple of weeks past i then discovered through my own enquires the item is not available to end of September this year ...so without production for over 1 year ...In that time I have had to hire in subs for my business so out of pocket with that and forty quids worth of castors fitted to other knackered sub. I've sent another email to tell them I have located another sub with Andertons music. I have asked for money back and £150 compensation then I will put rest of money to purchase of the Sub ....as yet no reply”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Disrespectful, unprofessional and incompetent. Avoid this company!!!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Ordered an item and was given the option of 2 day express delivery at more than double the cost. Selected that but the item still arrived 5 days later ! No response to emails, no telephone service. Rubbish !”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“No phone service, no response to emails despite ordering some expensive lights - a UK sham company operating out of Germany now. Very much one to avoid, gather they also trade under the name of music store?”
Helpful Report
Posted 1 year ago
ANDREA MENEGHINI
Verified Reviewer
“Truly awful. You order from a UK site, and the goods come from Germany. It says "easy returns" on their site. Really? I found myself involved in an import/export operation. Their return team ignored me, then sent messages half in German, then asked me to sign a pre-filled custom declaration which was lying about the value of the item I was returning. Avoid at all costs.”
Helpful Report
Posted 1 year ago
Michael
Verified Reviewer
“the company requested additional 100 GBP for delivery after the transaction has been concluded. buy from a credible supplier to AVOID hidden costs”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Happy to take your cash but god help you if there are any issues/problems with your purchase. Unprofessional, very unhelpful and incompetent. Their customer service/after sales is diabolical, the staff are clueless! It states on the website UK based but any warranty repairs are sent to Germany. I would never buy of this company again and I would advise anyone else to do the same. Not an option for zero stars but that’s what they deserve.”
Helpful Report
Posted 1 year ago
Gem
Verified Reviewer
“Now I have seen a lot of bad reviews on this site, some of them so bad I very nearly didn't use DV247 at all. Still, if you're like me a left-handed beginner guitarist, who doesn't have the confidence yet to get a right-handed guitar and restring it, then you probably rely on getting left-handed guitars, you also probably know that trying to find a reasonably priced but decent guitar is damn hard work because left-handed guitars, in general, are quite hard to come by, I have been looking for a semi-acoustic guitar for Christmas for the last couple of weeks, I live pretty much the middle of nowhere and my closest music shop is 45 minutes away but also I have been to that particular shop a few times got my first guitar from them, the ONLY left-handed acoustic guitar in the shop out of the 10-15 acoustic guitars they had, out of all of their guitars only two of them were left-handed, that's how rare it is for left-handed guitarists to enter their shop, so with very little options, I had to look online. All of the other sites charged an astronomical amount for shipping or the odds of me getting the guitar by Christmas were pretty slim. DV247, was the only site that offered reasonably priced shipping and a decent timeframe of delivery, I can't fault DV247, I called them with a query and not only was the phone answered quickly, but the man on the phone was also very friendly and answered my query swiftly. My guitar arrived earlier than the tracking said it was going to be here, so I can't complain about that, I checked the guitar and it looks to be in pristine condition, honestly a very beautiful instrument. And again amazing service from DV247 from start to finish, I honestly cannot fault them.”
Helpful Report
Posted 1 year ago
Dv247.com is rated 1.7 based on 128 reviews
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