“Had THE BEST time with Danny today in the Subaru, Aston Martin and Audi R8 quattro!!! Great instructor, brilliant fun and got a little sweat.on which is always good. As they say YOLO so enjoy it 🏆🏆🏆”
“My instructor Danny done an awesome job on telling me how to drift really happy with him, the service was amazing, all of the staff was friendly and helpful. I will for sure come back again.”
“I can’t believe I’ve never been here before!
What an amazing place and such a friendly team.
Everyone from the receptionist to the photographer and instructors were so welcoming.
I came along for a stag do but I will be back again for sure.”
“Wednesday 17 April 2024
Just had my Four Secret Supercar Driving Experience and absolutely loved it.
Haven't been on one before and found the staff helpful, the briefing was amusing yet instructive and the choice of cars was impressive.
Big shout out to Josh, my instructor, who was friendly, patient and calmness personified despite me spinning out in the Nissan Skyline GT-R!
Didn't get to drive the Dodge Charger Police Car, but maybe next time....”
“Recently visited driftlimits and had a blast very friendly staff which I was surprised to see as been to other venues and been let down by miserable staff. Great cars and took them to max !!”
“Wow, what an amazing place.
I can’t believe I’ve never been before!
I don’t understand the negative reviews, my experience of drift limits was amazing and I can’t wait to drive more.”
“I recently booked 4 hot laps in the Ariel atom at drift limits, wow it did not disappoint!
My Driver was Josh, a fantastic knowledgeable driver who made sure I was comfortable and happy from the get go as I was initially nervous.
The range of cars at drift limits is amazing, I will definitely be booking another experience.”
“So good! Absolute haven for car nerds. So far I’ve done a Supercar Blast and just finished the stunt driving. Hoping to be back with a mate next month to tackle the drifting!”
“I had an amazing experience with my instructor Carl.
He took the time to make sure I was comfortable in the car and guided me throughout making sure I got the most from my time.
The whole team were amazing and I will be back again soon with friends.”
“I recently visited Drift Limits for a supercar driving experience, but unfortunately, my encounter was marred by several concerning issues that significantly detracted from the overall enjoyment.
Firstly, the booking process was misleading and seemed geared towards upselling unnecessary upgrades. Initially advised to pay an extra £60 for an automatic car, I later discovered that the chosen experience could accommodate automatic cars without this costly upgrade. This approach feels disingenuous and left me questioning the integrity of their customer advice.
Secondly, despite booking and paying for 8 laps per person, we were told we would only receive 4 laps each. This inconsistency and lack of transparency in fulfilling the booking are deeply disappointing.
Moreover, the overall organization and management of the event were severely lacking. We booked for a 2:00pm session but ended up waiting for hours due to overbooking issues & only got in a car after 4:30pm. This mismanagement not only caused frustration but also resulted in wasted time and undermined the special occasion we were there to celebrate.
Additionally, the condition of the car provided was substandard and unacceptable. The vehicle displayed signs of neglect, including visible moss growth between the mirrors and malfunctioning windscreen wipers. Such poor maintenance reflects poorly on Drift Limits' commitment to customer satisfaction and safety. – Drift Limits have denied these issues to me but I saw them very clearly.
To make matters worse, my attempt to address these issues directly with Drift Limits was met with a dismissive response. Their reply was brief, and they did not seem interested in investigating or acknowledging most of the issues raised, instead deflecting by referring to terms and conditions that were not adequately disclosed prior to the experience.
In summary, my experience at Drift Limits was marred by misleading practices, poor organization, and a lack of attention to basic service standards. I would caution anyone considering their services to thoroughly evaluate alternatives before committing to Drift Limits. They value money more than customer service.
I expect Drift Limits to respond to this review with an explanation for each point how somehow it was the customers fault & explained in the t&c’s I accepted etc, but based on my experience, I cannot recommend trusting their response in the slightest.”
“This company does not value customers.
This company does not deliver good customer service.
This company does not want repeat customers or even cares about their reputation.
This is just another greedy company during the cost of living crisis .
This is a company that chooses to hide behind the small print.
I admit I made a silly mistake at the checkout that cost me £238 more than what I should have paid. I stupidly forgot to redeem a voucher I received as a birthday gift .I contacted their bookings department immediately after paying and I was refused a refund because the terms and conditions does not allow refunds.
In the end we have spent £338( plus insurance and media add ons)for the experience at full price and an additional £138 for a voucher we can not return or receive a refund for. This is not a standard refund request where I have changed my mind and want all of my money back .All I asked is that my original booking be cancelled so that I could rebook with my voucher. I can only spend my voucher at Drift Limits and can not get an exchange or refund for this voucher. Any company that can process payments is also able to void a sale and refund a payment.
I received a response saying this was not possible and that I was a valued customer.”
“My 15 year old daughter did the U17 driving experience in a Mazda mx5 with Phil and she loved it! Phil was brilliant. Really encouraging and he explained things really well to her. She was nervous before getting in the car but wanted to do it all again at the end!”
“I did the 12 lap F1000 experience with Nick last Friday and even though we had light rain, it was a great blast. Nick was super helpful and encouraging and made our day great fun. Also worth a mention was Stuart who gave us the initial briefing and looked after our friend in a super car experience. Many thanks as this was a birthday present for my friend who also did the same experience with me. Only gripe was that he was initially booked for the Lambo Trofeo which was cancelled the day before and the selection he was first offered was not great. However eventually he was offered the same that I had booked and it was great fun.”
“Had a great day doing the f1000 experience meeting Nick was a pleasure he's F1 knowledge talking of his experience was fascinating clearly nosy stuff all in all fun pack day”
“Stay away really bad customer service and just about the money took my wife’s money and just because an email cancelling my experience was not worded right and it was sent over a month before date booked I now can’t do the experience as they want a lot more money I went there and ask for a manager and no one would come talk to me I was told I would get an email been two weeks now and nothing . STAY AWAY”
“Terrible Experience: Drift Limits Proves Loyalty Means Nothing
Today I had the unfortunate experience of dealing with Drift Limits and their abysmal customer service (Nikita and Lois) which has left me utterly disappointed and frustrated. As a loyal repeat customer and a driver club member, I expected much more, but Drift Limits showed a complete lack of empathy and understanding.
Due to a terrible accident that closed the M25, my son was unable to attend the driving experience that he had eagerly anticipated and had already paid £150 for. It was a birthday present, and the excitement quickly turned into despair. Understandably, we contacted Drift Limits' customer services en route to the experience to advise we would be delayed, hoping for some understanding and assistance in rescheduling the experience.
To my astonishment, the response I received was nothing short of inflexible and heartless. Despite explaining the circumstances and that I am. 3rd time repeat customer with Drift Limits, they callously informed me that the rebooking fee would still be £150. It was clear that their only concern was their profit, with no consideration for the exceptional circumstances I was facing.
As a loyal customer, I expected Drift Limits to display some level of compassion and understanding. I had previously enjoyed their services and believed that my loyalty would count for something. However, it became apparent that Drift Limits has no regard for customer loyalty or maintaining a positive relationship with their clients.
The fact that they were unwilling to accommodate my situation, especially given the nature of the accident and the resulting closure of a major motorway, is simply unacceptable. Their refusal to make any concessions or exceptions left me feeling utterly disregarded and unappreciated as a customer.
Drift Limits' lack of empathy and their rigid policy on rebooking fees clearly demonstrate their primary focus on profit rather than customer satisfaction. It is disheartening to realise that even as an academy licence member, my loyalty meant nothing to them.
Considering the disappointing treatment I received, I cannot in good conscience recommend Drift Limits to anyone. Their indifference and refusal to accommodate unforeseen circumstances make them an unreliable and unsympathetic provider of driving experiences. Save yourself the disappointment and frustration by seeking out alternative options that prioritise customer satisfaction and value their loyal clientele.”
