“I was disappointed by the polystyrene/foam packaging in the box. Not very eco-friendly - but having just bought insecticides, maybe this comment is contradictory?!”
Posted 6 months ago
Ha ha, we liked this comment. We try to use the minimum of packaging and recycle our boxes as much as possible. It is a balance between protecting the orders from the robust handling of the carriers and keeping packaging to a minimum.
“I have no problem with your company or your products however your reputation also relies upon the efficiency of your chosen delivery agents. I was informed by you that I could expect my delivery on Friday. Finally arrived on Sunday. So is the delivery fee based on ‘next day’ service (within the terms of time of ordering) or it will be delivered as and when the delivery agents can fit the parcel onto a round?”
Posted 7 months ago
Thank you for getting in touch. We're sorry that your delivery wasn't as expected. We are fully aware that we rely on our delivery service to uphold our reputation. Considering the number of parcels they deliver on our behalf, they do this admirably most of the time. Unfortunately, things do occasionally go a little wrong.
“Next working day delivery did not happen, however the dustick does work well. Goods great delivery poor.”
Posted 1 year ago
Pleased to hear you are happy with the Dustick they do work well and are a worthwhile investment if you regularly have to deal with wasp nests.
Sorry you felt we hadn't met our next day delivery aim. Although I think we may have done, you ordered on a Saturday so we cant't despatch until the Monday and as your order was delivered on the Tuesday this really was a next day delivery.
Only dissatisfied thing about the products was:
Rat Boxes seem to be very cheap low quality. Absolute nightmare to get key in and open Rat Boxes
The Mouse boxes were a disappointment too as so tiny, they need to bigger to get snappers in”
Posted 2 years ago
Very sorry you feel that the rat boxes are a cheap quality. They are in fact one of the more expensive you can buy. They are manufactured by Bell Laboratories in the USA. I agree the boxes are more difficult to open than some but that is the design of the locking mechanism , it has been made so you can't easily open them with a screwdriver or pen like most.
The mouse boxes we include in the kit are only designed to carry poison not traps, but we will in future as you suggested include some that will.
Thank you for your feedback