“Thank you Dischem Hazeldean for always getting stock for me of my favourite items that I use and need. Your service is wonderful and I love your products.”
“Your new App is not working! The user experience is terrible!
I normally ordered twice a month from your app and after you changed your app I did not order for the last 5 months.
I am sure it is not just me. You are loosing business!
Terrible experience!!!”
“I am so glad I kept my till slip so I can share what amazing service I got from Sifiso Mbokazi at the till in Woodburn Square in Pietermaritzburg. I always present my Dis- Chem card. He was the first and only one to tell me my card was not registered and took it to the lady who was going to help me with registration and she was also amazing. The cashier could have kept quiet and moved on to the next customer, like all the cashiers did all these years. I felt like a valuable customer. Even while shopping in the isles, there was always someone asking if I needed any help. One of the ladies actually left her isle to take the item from the shelf where I had searched before and gave it to me. ( I have poor eyesight, but can always spot great customer service). Keep it up ladies and gentleman. From the bottom of my heart, I thank you all. 🙏 God bless your hearts and souls.”
“I was harassed, humiliated, threatened, and victimized in your Dis-Chem store. Upon entering, the security already singled me out with rude comments. After paying, I was stopped by another security guard and told that I was going to be searched. In front of other customers, he threatened me, claiming he had seen me shoplifting on camera. After a traumatizing experience and a completed search, the manager told me that the item I had put in my bag was my cellphone, which I had answered during my visit to the store. I have complained, but it seems my concerns are dismissed; it is apparently acceptable for customers to be humiliated. I must just forget it happened and consider the issue closed. Disgusting customer care, Dis-Chem, you should be ashamed!”
“Queen Mkhwananzi thank you so much for good service at Savoy Dischem. Your service is really out of this world. This woman deserves all the good things in this world !!!
You deserve 10 stars mommy !!! 5 starts is not doing any justice to your good service ❤️❤️❤️❤️”
“The worst chemist to get chronic medication from . Absolutely frustrating, lack of contact , deliveries not done on time . Incorrect medication delivered”
“Ordered something paid for it. App showed it was in stick. Got a telephone number to let me know it is out of stock. My account was credited.
Ordered again few weeks later in the morning. Went to collect in the afternoon. Order was not processed. Received a telephone call next day to let me know the person dealing with orders was not at work.
Would not recommend online ordering. System is not working. To collect orders is a total nightmare”
“Ane at Baywest Dischem dispensary was wonderful, friendly, patient and effective in answering our questions and helping to sort out the medication and script. Thank you so much!”
“Good afternoon. I changed from Zeevenwacht Cape Town to Sitari Fields Cape Town for collection of my chronic meds, because it is more convenient.
As the queue is always very long at the pharmacy, I phoned my order for collection.
I get to the counter and there's no bell. Another gentleman comes and goes to stand at the next counter. The pharmacist comes and goes to help him. Without explanation to me. They take very long.
When she eventually comes to me, I told her I'm upset cos the reason why I phoned to get my order ready, was so that I don't have to wait.”
“I had the pleasure of engaging with Simile Thabethe, who is the Pharmacist Assistant at Dischem and she deserves the highest praise for her outstanding service on March 21st which was a Public Holiday. Despite the challenges posed by the day, Simile went above and beyond the call of duty to assist me, demonstrating exceptional professionalism and dedication.
I had encountered numerous frustrations while attempting to inquire about the availability of my medication, having been cut off from the switchboard multiple times. However, Simile's unwavering commitment to customer service shone brightly as she not only answered the switchboard but also took the initiative to personally check the pharmacy for the medication I needed. Her proactive approach and genuine concern for my well-being were truly remarkable.
What truly sets Simile apart is her warmth and friendliness. Despite the pressures of nearing the end of her workday, she greeted me with a smile and engaged me in delightful conversation, instantly putting me at ease. It felt as though I was interacting with an old friend rather than a healthcare professional, which speaks volumes about her exceptional interpersonal skills.
Simile's exemplary performance reflects her dedication to her role as a Pharmacist Assistant and her commitment to exceeding customer expectations. Her exceptional customer service, unwavering dedication, flawless execution of duties, make her a shining beacon of excellence in the medical community. Her positive attitude and willingness to go the extra mile make her a true asset not only to the medical field but also to her employer, Dischem. Thank you, Simile, for your exemplary service and for setting a high standard for others to follow.”
“i went to Dis-chem bedford centre, to give in my script that has been the same for many years, the lady behind the counter was extremely arrogant and proceeded to tell me she could not load my script due to the fact that there was one schedule 5 item on the script. I explained to her that my Doctor always sends a script to me and A Dischem Branch to be loaded. She continued to be rude to me and I asked her if she was a pharmacist, she said she wasn’t and I asked to see the pharmacist. After he explained to me that the Doctor had emitted to send them a copy, which I understand, but when she returned she continued to belittle me and told me I was wrong, that is why I was angry. I was angry as I had an unqualified person who had no customer service ability trying to serve me, what has happened to customer service, three months ago the very same Dischem dispensed the incorrect medication to me but I had to understand when they caused serious damage and I could have taken the matter further. These people who are not qualified are given too much responsibility and do not do their jobs correctly.
Why should I continue to spend my hard earned money in a store that does not understand or appreciate their customers. I went to another dischem branch and they were very kind and explained that all the items on the script could be dispensed but one which I then mailed the Doctor to let him know that he had forgotten to include Dis- Chem as usual. Please Dis-chem do not give power to people who do not know how to handle customers as this will harm the your business more than you know.”
“I bought a facial cream prescribed by my Dr. It's a small cream cost over R400. The pharmacist at Randpark Ridge mall did not mix the meds properly as prescribed by my doctor. Messed up my face very badly. What a waste of my money and left my skin damaged. Last week I ordered the same cream from another pharmacy in centurion not part of dischem and my face is looking much better @Dischem train your pharmacists or upfront tell us if you don't know what your required to do”
“COMPLAINT CORNUBIA 60 MINUTES & DISCHEM ONLINE
Hello,
REF 60 min - Cornubia
I ordered 6 cans of baby formula 27th Feb 2024 just around 21h20 on 60 minutes for next day delivery between 10am to 11am, the app showed available stock. Paid for it R1594, got a reference number. Next day 28/02, a lady Jabu Mkhize calls me to tell me no stock in store and that she will need to do a refund. Refund will take 5 to 7 days. Told her it's not fair to wait 7 days for my refund as their app showed stock available at Cornubia as you can choose the store. I asked if she can check other Dischem stores and use that payment to secure Formula , she can't do that. She cancelled order on system, no credit/ refund details provided. She promised on 28th Feb that refund will be done, as I advised that I cannot wait 7 days to feed my child for a system error that is not my fault. I called on the 29th, spoke to a Portia who gave Jabu msg and told me that if it was a online order they would have secured the formula or tried to. BTW Jabu called back after my call around 10am, I missed her call. I have called back 3 times since and still no return call from Jabu Mkhize, no refund reflecting on app or on bank account. Where is the refund? EXTREMELY DISAPPOINTED!
28th Feb - PMB - Woodburn Square
Went to check on formula, a pleasant black gent checked on system, called around for me. No stock available. KUDOs to this gent, very patient and helpful. Checked and told me 3 stores in CPT has stock.
REF: ONLINE ORDER 29th Feb
I then did an online order for 6 can of formula, paid for it, ref nr. Hopinv to get stock from CPT that was on system on 28/02. Got a call on Monday saying only 2 cans can be secured, she will have to refund the balance. I asked lady to please check CPT branches as well, she replies that she can't do that as she is Gauteng and the online order only comes from Gauteng. I asked why is that not stated on app. I asked her to please check on which stores in CPT has and let me know, I will contact them myself. She promised to call back, but to date did not. She just went onto system logged the 2 formula for delivery and closed the sale query with credit on my app for the 4 cans.
Issues I have is the ffg:
- If there's no stock at Cornubia, why did the 60 minute go through on app.
-Online order should state only stock in Gauteng will be sent, this is not a app that considers national stock holding.
- When is someone going to call with feedback on refund and where was the money refunded to for 60 minute order.
- When am I going to receive feedback on which stores in CPT has stock and its contact numbers?
ADVICE TO FELLOW CUSTOMERS, some of the DISCHEM STAFF don't care about the service they render. Your problems and your refunds does not matter, their time is too precious to waste on a paying customer! Both my payments were only R1559+ R1594= R3153 in total, maybe it's too little to raise concern with them.”
“Please tell your driver of JJ 11 KB GP. he is likely to die if he overtake in an intersection pass a 4m trailer turning right.. If I do drive over him, as he has no regard for the rules of the road, his own safety or that of other road uses that might wake him up. Today 13:00 at Malibongwe & Boundary in Linden
The details to report this kind of driving has been scratched off as it seems he is a regular at it...
Please do not apologies as per you KRM SOP rather take action.
Don't sene ma an e-mail”
