Review and raise up to £2.00
I order a pair of shoes from overseas. DHL added the incorrect duty onto the delivery (the maximum possible I might add!). I had to personally correct the staff member through my own research into South African customs and duty. Then their on-line system was not updated with the new costs based on the correct duty, so I had to make an electronic payment and send through proof of payment. The whole fiasco extended delivery time considerably.