Design A Sign Reviews

3.51 Rating 437 Reviews
62 %
of reviewers recommend Design A Sign
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Read Design A Sign  Reviews
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0845 519 8168

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Anonymous  // 01/01/2019
I placed an order on the 10th December 2020 for an Christmas present and haven't heard anything at all!!! I have tried to phone more than an handful of times and was told I'm on hold then get cut off and no one answering emails!! All I want is 2 no where my order is and when it will b despatched!! Please can u do something abt communication as seems 2 b a recurring problem!! Either give me a refund or despatch my product!!
Posted 5 months ago
On the plus side the finished product is very good and well worth the price. But - oh dear - what a faff trying to get one's order sorted out! I had to send my artwork three (or was it four?) times for two very similar orders and there seemed to be an inability to follow what I would say were simple instructions regarding sizing and layout (including the provision of a to-scale image of the required design). And my second order arrived with not only the item I was after but a repeat of a sign from my first order for no reason I can establish! So prepare yourself for quite a bit of additional work on your part to fulfil your objective ...
Posted 5 months ago
I purchased a gift card at Christmas for a family member in 2019 for them to create a sign in their own time. I was Informed that the Redemption code on the gift didn’t exist and so I emailed the info team to see if I could get this problem sorted. After a very long wait, I was told the code would work if tried again. After going through the whole process and entering the code once again, another message informed me that it still did not exist. I again emailed back to inform the info team that the problem was still happening. This was back in September 2020. Since then I have heard nothing. I have followed up with another email asking if anything has been done to rectify this situation and still no reply. Not even a email to acknowledge that my email has even been received. I’m fuming that the communication from start to finish has been appalling and I’m fuming that I have a family member without a sign at the bottom of her driveway. I’m still waiting for a reply to see if I can 1. Get another code or 2. Get a refund
Posted 5 months ago
I remain to see if I am finally delivered the quality sign that I expected. Very delayed delivery of a slate sign that had obviously been damaged and patched up in manufacture. I hope that this can be resolved.
Posted 7 months ago
Received a great service all very easy and straight forward. My sign arrived last week and I am very pleased with it and it is great quality.
Posted 7 months ago
Excellent job done. Finishing was perfect. Thanks
Posted 7 months ago
There wher a few problems with communication in the beginning when I wrote the review, The guys got hold of me once they knew about the problems and sorted it. The sign looks brilliant and I do not how they can produce what they did for the money that we paid. don't know how to delete my previous review
Posted 7 months ago
Shocking treatment. Promise after promise and still no signs delivered. Try to call customer service you cannot get through. Do not use. Scam. Delivery still not arrived
Posted 7 months ago
We have just received our new sign and are very pleased with it, its perfect. Will definitely use again and would happily recommend.
Posted 7 months ago
Ordered on the 22nd May, told 3 working days, actually arrived on the 25th June after I had requested a cancellation as I had ordered replacement elsewhere. Sign itself was low quality, not aluminium but plastic coated, engraving had rough horizontal lines throughout. Design team communication was good but everything after that made it a bad experience.
Posted 7 months ago
I am and have been waiting for a refund of an undelivered item for almost 2 months now. The item we did have delivered is not as described or pictured on website and scratches on the item have been described by the company as “natural flaws in slate”. Notice their website shows mostly only good reviews, customers not seeing real reviews. Next step trading standards
Posted 8 months ago
I ordered a sign on 23 September on 1st October received an email saying it was in production and would be dispatched in 4-5 days nothing received and website shows it as in production- RUBBISH
Posted 8 months ago
Hi I ordered a house sign weeks ago. It’s not been delivered. No one answers my email or picks up the phone when I call.
Posted 8 months ago
So ordered a sign from this company on the 3rd September, with a 72 hour delivery offered with was perfect for my new business opening on the 15th September. Noticed after 2 days that my order was still 'on hold' so tried calling the company. Called 14 times and did not get through once, and no answer service. I continued to call daily for a week getting no answer at all (and order still 'on hold'). At this point I checked other reviews and it seems this is the norm for this company. I then emailed the company and got a reply telling me the phonelines were down and they would be back up and running the next day. I requested a refund as I had needed to order a sign from elsewhere, which they eventually told me they would pass on to their accounts department to process the same day. After two days still no refund, so I called again (the now seemingly fixed phoneline) only to again get no response. In total (and I stopped on purpose at this point)I called this company 100 times and they didn't answer once. I again emailed to be told my refund would now need to be processed by the MD (my refund is for £45) and this can only be done when he is in the office which apparently isn't very often (as said to me by Luke - a customer service manager). We are now at day 17 from the order, the sign is still sitting as 'on hold' even though I told them to cancel and refund me and I still do not have a refund. This company is a complete scam and the other reviews are not lying.......DO NOT EVER ORDER FROM THEM! Ps. They get 1 star because you can't give 0 stars!
Posted 8 months ago
I ordered, paid and then read these negative recent reviews. Needless to say I started looking elsewhere expecting it not to turn up. It turned up today, perfect and on time. I have no affiliation with this company, just randomly picked them from a Google search.
Posted 9 months ago
Sign ordered July 5th for my business. With the current situation was prepared to wait a few weeks. Contacted company mid July to be told the sign has been shipped. Sign never arrived. Contacted again to be told there’d be a mix up and the sign had never been made. I was promised the sign would be shipped start of August. Despite another email and being told the sign would arrive by 10th August it’s still not arrived. Another email this week asking me to confirm order details? I replied with all comms I’ve received. Now no reply and still no sign. £285 paid on July 5th and no sign. Avoid this company at all costs , absolutely incompetent. To be continually lied to is abhorrent. Do not use these scammers.
Posted 9 months ago
Ordered sign for shop window. Deadline for dispatch came. No email to say item dispatched. Tried emailing but no reply. Tried phoning but line goes dead.
Posted 10 months ago
Ordered 3rd June, 4 out of 6 signs arrived. Been advised they have sent the missing but still not received!! Contact Number doesn't work. No one to help and no one replying to emails.
Posted 10 months ago
Ordered my sign 20 June, still not received, parcel redirected to another company by mistake, tried to blame me, four days ago said a new sign would be sent out still not received (17 July) not replying to emails now. £180 out of pocket no sign AVOID!
Posted 11 months ago
Unable to give them less than 1 star!!, what a shocking company!, these must be scammers, still waiting for granite sign, do not order and pay for anything off these, you have been warned!!!
Posted 11 months ago
Design A Sign is rated 3.51 based on 437 reviews