“Delayed Again did achieve what they said they would do and I received compensation from the airline. However, they charged 50% of the compensation for their services, which did not include taking the airline to court. This seemed ridiculously expensive - they included a separate administration charge... it's all admin! I questioned the charge and was met with a (fairly patronising) brick wall. Not illegal but definitely not value for money!”
“18 months and NOTHING, both the company and Butterworths Solicitors achieved nothing, so I emailed them to close the case and I would handle it myself, after a short period, I won my award due to my OWN efforts, now they have the nerve to email me saying congratulations and want a slice??? total pi**takers”
“Efficient customer service but the solicitor that was appointed was rather lacklustre in their approach to the case, with them not wishing to challenge the reason for the delay given by the airline, despite it being a straight forward case. I subsequently represented myself and used the CEDR to mediate with the airline. Full compensation was awarded in my favour. My first review mysteriously disappeared, so I hope this one will not disappear as well.”
“Made a claim, it took a reasonable time and eventually I got a message saying the claim is successful. I was asked to fill a form with my bank details. I did.
However, the money never showed up in the account. When emailed them about the money they said that they sent it to a different bank account! Really? What different bank account? They were not willing to tell me.
That happened on August and in response I was told that they will contact the bank and amend it, and will send me the money. But that never happened and I keep chasing them on a weekly basis.
I can't express how shocked I am from this behavior.”
“Utterly disgusted, 18 people I claimed for £540 x 18 = £9,720
I was paid £4,721.04
Web Site Page doesn’t tell truth if this is deemed as fair compensation.
Will be telling Family, Friends & anyone else that I can not to deal with Delayed Again if they need to claim compensation.”
Posted 2 years ago
We're sorry you're unhappy with the settlement we won for you.
Compensation is fixed under EU legislation and it is not something we can adjust. The £9.7k figure you've mentioned is not accurate as per the legislation and I'm not sure where that's come from, but once again, I apologise that you're unhappy.
I can only hope that you enjoy spending your settlement maybe on another holiday? :) one where the airline doesn't delay the flight!
“So after nearly a year of waiting my case is closed and I received nothing. I was told from the outset my claim looked promising and worth whilst pursuing. I had to prompt all communication if I didn’t I would probably still be in limbo! Will try another company. I would look around before choosing this company unless you have time to be chasing this up. Poor communication. False promises. Delayed again or Think Again before using!!”
Posted 2 years ago
Unfortunately after assigning multiple solicitors to try get a positive outcome for your claim, we could find a valid claim for you.
We apologise you're unhappy with this and assure you we are as well as we've put a lot of time into it. We're proud to be No Win No Fee, so of course we have not and will not charge you a penny for the work done on your behalf.
“Delayed again made a bold statement that we would always receive the majority of the award after all fees were taken into consideration but are asking for 49.9% of the claim which is less than £1 difference in what I will receive. Wouldn’t recommend to anyone.”
“The process was OK. However they want to charge now 50% of the amount received. They claim it is only 25% but they also charge admin fee +Vat. Which makes it 174.0£ I think it is well too much . I received check 351.00£. Has anyone had same experience”
“Claim referred to Butterworth solicitors on 1/11/17. Heard nothing for nearly 3 months. On enquiring was told EasyJet had refused compensation for precisely the same reasons they had rejected our original claim in June! Solicitors unprepared to take the matter further. A total waste of time and effort!”
A total and complete shambles from start to finish. I ended up doing most of the work and they even sent letters chasing payment and threatening legal action when I hadn't even received a settlement. DO NOT USE - you have been warned”
“Money earned under false pretences. I am not going to waste anymore of my time explaining the circumstances behind my complete disgust with this company. If you are remotely interested read my file. Enough said I never received a payment acknowledgement but did receive letters threatening legal action when I hadn't even received a payout. I will be contracting trading standards and posting in social media. Disgusting, vile treatment received.”