Damart Reviews

3.63 Rating 38 Reviews
63% of reviewers recommend Damart

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"I ordered 2 t shirts size medium. I was sent 2 extra large instead. The bar code on the sticker was correct but the size on the actual packaging and the items inside were not. I emailed customer service asking how I could return these goods free of charge as it was not my error. I received an answer about 24hours later asking me to give a date the courier could collect the items, giving 48 hours notice. I replied promptly. 2 days later I hadn't heard if this had been arranged so I rang customer service at a rate of 12p per minute, to be told it hadn't been arranged but the collection details would be put through. Later that day I received an email from a 3rd member of customer team to confirm the collection would be on the day requested and would be free of charge. It is now 7pm on the day of collection and I am still waiting for the parcel to be picked up!!!"
Posted 8 hours ago
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"Used to be very pleased with jeans as size and quality was good for me. However, very disappointed with latest purchase of two pairs - material is now flimsy, pockets very small and size smaller than previous . Would have to buy next size up for real comfort now but then around legs would be too baggy. Also bought some boxer shorts - size ok but again material very flimsy. Overall not very pleased. Web site hit and miss, delivery takes ages, quality gone down, and object to charge for returns."
Posted 5 days ago
"Damart state on the returns page. Attach returns label to return unwanted items from your order. They do Not state that you have to pay the return postage yourself. I returned a light weight jacket, a pair of shoes and 2 t.shirts. As they were not as expected. Had to pay £14.00 at the post office. (cheapest rate possible.) Totally unacceptable.! Complained to customer services. Reply was extremely un-helpful. Avoid. No wonder they have so many bad reviews on the internet."
Posted 2 months ago
"Ordered 2 packs of white sloggi knickers 9th Nov,,,,,On 16th received all black ones,,,,phoned them up ,,they said to put on returns form that iwanted replacement white,,,,,They said that it takes 2 weeks to get info onto their accounts system from their depot,,,,so they couldn't give me a refund,,,,waited,,,then phoned up today as I didn't hear anything from them,,,was told they'd put a refund back on my card on the 26th Nov!!!!!! and that they'd probably not noticed in the warehouse that I had asked for a white replacement,,,,would be nice if they had let me know then I could have got some from somewhere else,,,,been almost a month ,,,,,WHAT A FIASCO,,,,!!!!!"
Posted 5 months ago
"I ordered several items, they were all as I expected, I liked one item so much, that I immediately ordered another one, (in a different colour). Good English sizes. Super fast delivery on both, (in my case it was Hermes)."
Posted 6 months ago
"Reasonable price and reasonable quality. A bit slow on delivery considering there's a lot of competition out there. I don't mind paying returns postage if I order incorrectly, but NOT for a faulty item ! Also, why should we pay 12 pence per minute to talk to them ? Perhaps they could tell us why ! I will continue to use them.......... I just like a good moan !"
Posted 8 months ago
"I have at last found a company who can supply ladies pull-up trousers, wide leg, 31” long and with pockets, my perfect trousers. I purchased 3prs of your summer selection, all nice colours and most satisfactory, WELL DONE"
Posted 11 months ago
"My orders always come on time and sizes are what they say. You can rely on the quality of the items."
Posted 11 months ago
"Great quality and always have tempting offers. Fast deliveries."
Posted 1 year ago
"Prompt delivery with correct order."
Posted 1 year ago
"Had to pay £2.99 post to receive the order, which was nothing like the description, poor quality. Then I’ve had to pay £5 to return the order, so in all I’ve paid out £8.99 for nothing. I will never place an order again and would advise everybody to be careful because of the postal charges which are non refundable. Lesson learned."
Posted 1 year ago
"The clothes i purchased were excellent quality and on sale so doubly pleased some of the clothes were sent to my daughter who works onboard a cruise liner so was docking in San Juan so was able to get her pyjamas delivered there for her to collect and she was so pleased with them another happy customer"
Posted 1 year ago
"I bought a cardigan in my favourite colour in a part wool mixture."
Posted 1 year ago
"received a leaflet via post. tried to go on line to order but the original price and not the sale price keeping coming up. had to order on line. Said I was a new customer. NOTHING was said about having to pay for returns. When goods arrived every thing was on the small side. Trousers were very tight and I ordered the size I ALW~AYS~ wear. a week after return the returned items are still not appearing on my statement. WOULD NOT BUY FROM AGAIN. So, in effect, I paid £7.00 to order and then have to return an item that was too small"
Posted 1 year ago
"Didn’t have size wanted when I returned item. 2 months later chasing me for payment on an item I hadn’t received. Web site message system “timed out” when I was writing my complaint. Kept me waiting on phone at 12p per minute and would not ring me back. Still have not got item 3 months later!! I asked for compensation but this was not forthcoming. First and last time I will ever use Damart."
Posted 1 year ago
"Pillowcases arrived promptly."
Posted 1 year ago
"Being of a certain age it was nice to find clothes that kept me up to date with the younger woman not left with the twinset and pearls era. Good quality, good choice, easy to use web pages online, quick delivery. What more could you ask for?"
Posted 1 year ago
"I have been a loyal customer for years. I am nearly 80-years old and disabled, so buy a lot online.. I recently ordered 3 polo neck sweatshirts for my son for Christmas and guessed at his size. Unfortunately I guessed wrong and we had to exchange the items. I was horrified to learn on my statement that Damart increased the price of the replacement items to £19.00 each instead of the £13.30 offered and agreed original price, resulting in an outstanding balance of £17.10 I rang to query this with them and was advised that as a company they view the issue of replacement items as a new sale and therefore not subject to any original offer. I challenge both the legality of this and the moral validity of this. Their response: We can confirm we will not be able to credit your account for this amount. The outstanding balance is due on the 2nd of January 2018. Unfortunately, if you do not pay this amount, we will not be able to stop further action from taking place. As stated, when you called us in December to query the price difference, two separate orders were placed. The first order had the 'Black Friday' 30% discount. Nearly a month later, a completely separate order was placed with free postage. This is the reason you were charged full price for the second order. You do have the option to exchange goods by returning the first lot of goods and requesting a replacement order, however the discount would still not be applied as discounts can only be used once. My response: See you in court, I am going to shop elsewhere - and you should do the same!!"
Posted 1 year ago
"good quick delivery service good bargains easy to deal with"
Posted 1 year ago
"I was so annoyed this morning to see that the deep pink colour from my new Damart pyjamas had rubbed off on my sheet and pillowcase. I shall not be buying anything from this company again. I would also like to say that phoning the company costs a fortune."
Posted 1 year ago
Damart is rated 3.63 based on 38 reviews

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