“I have used CVS a few times now for different occasions. There is no consistency in the service provided. For my latest booking I arrived at 9.10am, albeit 10 minutes late for my collection, I didn't leave with the van until 10:00am, this is way too slow and the man checking me in didn't seem like he had any idea what he was doing. Meanwhile, the lady answering the phones was being arsey with another customer. Not a very pleasant environment to waiting in... I thought maybe its just an off day but when I called politely regarding how long it takes for the deposit to clear on my account, the same lady was pretty blunt and arsey with me too.
Slow, unfriendly and uninviting experience...
Most likely I wont be back again.”
Posted 1 month ago
Hello, thank you for your review and comments. We’re always looking for ways to better our customers experience be it with the speed of the rental or the in general experience. I am sorry to hear this wasn’t to your satisfaction.
We would welcome the opportunity to discuss this with you and to see what we can do to welcome you back. We have also led an investigation into to the staff member you have referred to however as you have posted anonymously this will be difficult for us to complete.
In regards to the speed of the hire. I can only say that registering a new customer to our system does take longer than if you hired before. This is to make sure we are doing all the correct checks required by our insurance company.
Friendly team, anti COVID cleaned vehicles prepared before you receive the vehicle. I took out a transit for the day. Flexible with timing too so you can do 2pm to 2pm next day if it suits!”
“Very easy to book online staff were professional and friendly. I have an Automatic Licence and was so happy to no that I could hire an automatic van I need a small van to move big bits of my furniture. We all no moving is stressful but renting this van and I could drive it myself made it a breeze. Will defo hire again”
“Was very easy and stress free booking a van. Staff is extremely polite and professional. The van was clean with no issues both on pickup and drop off. Will definitely be using them again in the future.”