Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.83

1.8 Rating 304 Reviews

20 %

of reviewers recommend Cult Beauty

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1.8

Based on 304 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service I have ever experienced - they refuse to provide refunds for items which they lost in their warehouses, despite providing tracking numbers and proof of postage.”

Helpful Report

Posted 3 months ago

“Ordered 2 bottles of molecule 01 in February 2023. Both bottles arrived and neither of them had any scent! Contacted customer services who took she’s to respond . Eventually they asked for batch numbers etc which I supplied promptly. Was told it was being investigated and I would have a response with 2-3 days. Needless to say that never happened! I continued to contact them and got the same response. This has been ongoing now for almost a year and their outcome is there is no issue with the product and the case is closed. They never asked to take the product back so I don’t know how they know there’s no issue. They even suggested I try it on someone else as I may be nose blind. My friend has had this scent before and that’s why I bought it as I loved the smell. Their customer service is absolutely diabolical. I think their products are fake and they should be investigated. I have been on to consumer rights and I intend to take this matter further based on principle. This company cannot get away with this. Absolutely disgraceful. DO. NOT BUY ANYTHING FROM THIS COMPANY!!!”

Helpful Report

Posted 3 months ago

“AVOID!! Order placed early December (Christmas presents) and money taken. Then received an email on CHRISTMAS EVE to say items were out of stock. Shocking customer service. Absolutely terrible company. Still waiting for a refund for items never received.”

Helpful Report

Posted 3 months ago

“I ordered items on 8th December they never arrived. I asked for them to resend as had waited two weeks and they would not send a replacement. Customer service is absolutely non existent. It is 20th December now and they will not send a replacement next day and said refund will take 3-5 days so will not get this money until after Christmas. I will NEVER order from here again and advised everyone else to not get sucked in to lower prices. Once they have your money they do not care at all. Shame on this company and the non existent customer service. ITEMS NEVER TURNED UP. Do not use this company. Same thing happened to my friend.”

Helpful Report

Posted 4 months ago

“Avoid this company! Ordered £56 worth of products. Messaged them to say I hadn’t received them weeks later. Received an email saying my order had a problem so they’ve cancelled it and I won’t be charged but they took the £56 from my account when I placed the order. Should not be allowed to operate like this! Avoid at all costs!”

Helpful Report

Posted 4 months ago

“Parcel never arrived and Cult Beauty admitted their carrier lost it. Weeks later they refuse to refund, insisting that they will send a replacement instead. I explained it was Christmas gift and replacment would arrive too late. They still refused to refund, even though they haven't dispatched the replacement goods yet (the good are still in their Warehouse). They blithely said I can return the parcel when it arrives (which will now be about 4 weeks late at least). I live in New Zealand. Returning the parcel will cost a fortune and take weeks more. I've had to lodge a visa dispute. Cult beauty should just stop the dispatch or contact their carrier to have the parcel redirected back to them.”

Helpful Report

Posted 4 months ago

“They sent me the expired item and didn't want to resolve the problem until I opened the case in PayPal!!!I I was waiting for more than a month until they offered me a resolution to return the item, and I returned it as soon as they said to me to do it in order to get my refund. The communication process with customer support has been incredibly time-consuming and stressful as the lied to me all the time and each time said different things to me!!!!! They received the returned item more than month ago ans still didn't inform me about the status!!!! I won the case in PayPal and only thanks to that I got the money back! They even issued no refund for the shipping cost fees they also promised to return me back to my account. I spent 12.20 EUR for the return (at my own cost that they had to cover), and still no news from them!!!!!!!! Highly do no recommend this website!!!”

Helpful Report

Posted 4 months ago

“I ordered something in London. It never arrived. Seems like a scam to me. They kept asking for all of these details, same ones, over and over, and I provided the details and they would ask again, and again for the same information.”

Helpful Report

Posted 4 months ago

“Feel like everything is just an automated response - I have returned an item and still haven't received a refund. They are happy to take your money but not refund!”

Helpful Report

Posted 4 months ago

“If I could give this company zero stars, I would. My mother made an order - it was delivered to the wrong address.....200 miles away! You would imagine that this wouldn't be a problem - a quick chat with customer services and it would be sorted! After all, in this day and age, a company as big as Cult Beauty surely must have excellent customer service? Right? Well, you would be wrong, oh so very WRONG. Getting hold of anyone has been nothing short of infuriating - there is NO ONE to actually TALK to. Live chat was disabled, so comms had to be via social media or email! Social media responses were all the same - little cheery waves and star emojis (!) and messages saying they would look into it. Email was not much better. FYI - you need to wait between 24 - 48 hours for any kind of response. The kicker is that when they did respond they told me that my mother had input the wrong delivery address and then told me it was up to me to contact the complete stranger who had received the item and ask them to return it! This was despite my being able to show that the RIGHT FULL address WAS on the delivery details - although.....a random EXTRA postcode had been added at the end. This was clearly a Cult Beauty system error as it is literally impossible to add two different postcodes into the Cult Beauty address filter when making an order. Of course this has been ignored by Customer Services. They have washed their hands of it. And we've heard nothing, nada....tumbleweed. This was not a cheap item that was ordered - it was EXPENSIVE and a Christmas present. The main issue I have is that this company clearly does not care about its customers AT ALL. Their lack of reasonable response just shows the utter contempt they have for their customers. It has taught me one thing - never, ever to order from this company again - and it's something I will be telling all my friends and family. There are MANY other providers in the beauty space, who offer a MUCH better service, with decent customer service. I caution anyone using this company to think again, because when your order goes wrong, they JUST. DON'T. CARE.”

Helpful Report

Posted 4 months ago

“Such a horrible shopping experience, no words can describe it. I've placed an order on 31st October, silly me hoping this would spare my nerves when it comes to last minute Christmas shopping. The site promised the delivery in 15-17 days (UK to Malta). 28 days in still no indication when the parcel will be delivered. Apparently the parcel got damaged/there are items missing. Investigation taking place etc.. I understand the company is not liable for delivery damages. I would have much more understanding, if there was a remotely capable team of people behind customer support. Live chat down at all times (wonder why). The only form of communication is though messages which 1. are normally replied to in 24/48h and 2. seem automated, as if a person was following a script given, or worse automatically written by an AI. No help whatsoever given at any time. I am waiting to see what useless excuse will be given in order to avoid compensation for damaged/lost. Take my advice, and DON'T order from this website.”

Helpful Report

Posted 4 months ago

“Ordered a gift box set, then next day it went on sale with 25% discount. Contacted them to ask if they can refund the difference and they flat out refused. So asked them to cancel the order has it hadn't arrived yet, was told it can't be cancelled because it has been despatched. UK law (the Consumer Contracts Regulations which cover all online sales in the UK) states that a customer can request a FULL REFUND of an order placed online if it has not yet been delivered, even if it has already been despatched. They told me to follow their returns policy which will mean I need to pay for the return. I will therefore just refuse the delivery and request a full refund as I have the right to under UK law. Quite disappointed as this was my first ever order with Cult Beauty and I'd hoped to be a regular customer but instead here I am leaving this review and it's really put me off going back.”

Helpful Report

Posted 5 months ago

“Wonderful products, great value, dreadful customer service I like shopping with Cult Beauty, but their customer support is beyond a joke. A recent order was shipped and received as expected, excellent value and very happy with that. The reward points never got added to my account and support have been useless, they don't even understand how rewards work. I suspect the support company is outsourced and deals with many other clients and seems to have zero knowledge on how to resolve my issue. Numerous replies with clear explanations on my part including a screenshot to show them what my rewards points are, it's like living in a surreal ground hog day joke at my expense! I've asked to make a formal complaint and they want to now escalate the issue (for the second time!) and wait another 3 to 5 days for a reply! Cult Beauty, if you do outsource support stop wasting your money, you pay them to solve issues, they are taking you for a ride at the expense of your customers and reputation. If you don't outsource it you need to fire someone!”

Helpful Report

Posted 5 months ago

“I created an account with Cult Beauty and placed an order in excess of £200 (including makeup for my daughter to use for her prom and take to uni with her). Plus I qualified for a free gift because my order was big. When I entered my address the postcode was automatically generated and I did not see that it was incorrect (Cult Beauty fault???). I received a text message from Royal mail as it was a tracked parcel stating it had been paced in a safe place (by front garden bin). It obviously got delivered to incorrect postcode even though my address itself was clearly another city and county (Royal Mail fault??). I arranged for Royal Mail to collect the parcel using tracking number but house occupants said no parcel received and Cult Beauty stated that its not their fault. Lost my order and money I paid for it. Plus headache of worrying about personal details within packaging being in someone else's hands. How can this happen and how can i get my money back and products? To enter my review had to pick number of stars but actually should be zero stars!!!”

Helpful Report

Posted 5 months ago

“I ordered a very large delivery and when I queried why it was late, I received and email that it had been refunded. No offers to assist with trying to send it again. No explanation. The company has really gone downhill since its takeover in 2021. Real shame as was excellent prior to this.”

Helpful Report

Posted 6 months ago

“Ordered an eyeliner, arrived used down to the nub and well worn. Tried to liaise with cult beauty customer service, their advertised live chat is not available and just keep getting standard email requesting batch number. I have sent pictures of item snd box but still going around in circles. I have requested complaints process but still same standard email . I am truly shocked at the appalling customer service, and being sent used products, not worth the risk”

Helpful Report

Posted 6 months ago

“Deceptive advertising, was seeking the Space NK advert calendar. Cult Beauty advert was top result purporting to be Space NK and was only apparent after purchase it was not. No obvious way to cancel order in their emails. edit. Order was canceled less than 10 minutes after order. Cult Beauty follow up 10 hours later to advise that it is too late to cancel the order. I now must wait for parcel to be delivered, print shipping label, and pay for return shipping. Untrustworthy advertising and sales practice followed by sharp and unfriendly aftersales. Stay clear of this business.”

Helpful Report

Posted 6 months ago

“My order has not arrived for 3 months I told them everyday but no one is listening to me and they sent me a location to collect my order And they said you can’t have it because it all cosmetic item and they said call cult beauty to refund your money or deliver it to another country so if this time happens and you will say come collect it I will not collect it and you will refund my money or put my money in the wallet or I will report you.”

Helpful Report

Posted 6 months ago

“Awful customer service. I will not be shopping at cult beauty again! I ordered a foundation, I opened the package as soon as it arrived to see the foundation was green🤢. I contact customer service via live chat hoping they can solve the issue - nothing. I then had to email another department to help with my request then they put me through to another department to send pictures and personal information - no response from them. Will stick to look fantastic in the future. 👋🏾”

Helpful Report

Posted 7 months ago

“I was able to recover my lost funds through the help of an expert I contacted. The process took me only three weeks when I contacted her and she started the process I thought I was being fooled again but believe me just after 12 days and got my money back cuz I followed all her instructions diligently, Contact fastrecoveryagent@ gmail .com”

Helpful Report

Posted 8 months ago

Cult Beauty is rated 1.8 based on 304 reviews