“After few days after purchase I'm still waiting for the full policy details that I requested many times”
Posted 3 years ago
Dear Leonardo, Thank you for taking time to provide us with your feedback, I have checked your file and the policy details were sent to you. An agent will be in contact with you to discuss any issues you may have. We are sorry for any inconvenience caused. With kind regards, Charmaine.
“When signing up, the agent was polite, informative and actually understood my point. It's shocking how many previous insurers didn't insure because of a simple misunderstanding. When the call was dropped, the agent tried to ring me back. Lastly, when I needed a replacement tyre due to mine being ruined, in less than 1 hour somebody was on the road sorting out the issue. So far, so happy.”
“I am very happy to be provided with car insurance from COMPLETE CAR EXTRA. The advisors were very helpful and clear with the information provided over the phone. Whenever I contact and speak to one of the advisors they are thorough and ensure that I am happy and understand every detail. They are very efficient with emails and communicating.”