“I used these guys and I received a message saying that the claim was processed but i have yet to see the money. I have tried contacting them and they have not responded. Really disappointed.”
“You will see many negative comments about this company. Rather than simply rant, I contacted Northamptonshire Trading Standards after getting zero satisfaction from the Company. They are conducting an investigation so any evidence would be useful to them. It has been widely reported in the media that there is a criminal case against the previous ~incarnation" of the company. I will never use this company or any company that rises from their ashes in the future.”
“Appalling company. Have nothing to do with them. Go to the airline directly. There’s absolutely no need to use them. They intimidate, harass and bully.”