Colour Envelopes Reviews

4.94 Rating 1,539 Reviews
100 %
of reviewers recommend Colour Envelopes
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Anonymous
Anonymous  // 01/01/2019
Disappointed to see that the envelopes were 13p on website but I was charged 14p per envelope on my invoice. Also disappointed that I ordered 25 envelopes but only received 24. It's a cost not worth following up but I won't be a returning customer. It's a shame because they are good envelopes and beautiful colours.
Posted 4 months ago
Thank you for your reply. We have checked your order and can see you were charged the correct amount of 13p per envelope. The total invoice value was also correct, but it may have been the tax breakdown calculation that has confused you.

We will always be happy to explain in more detail but rest assured, we are always available to assist with any queries like this anytime via email, livechat or telephone.

We see you also took advantage of our unique feature where you can order as little as a single envelope in any size or colour, and chose 25 different beautiful colours. This order would have been individually checked, especially as it was 25 different individual envelopes, but again, always happy to assist and put right any issue you feel wasn't correct with your order.

As a small family business, we always want our customers to be 100% happy with everything they buy from us, so please do get back in touch.
Posted 4 months ago
Disappointing that one type of the envelopes have lines on them, makes them unusable! Apart from that the rest of the envelopes are good quality, ordering was easy and postage was swift
Posted 1 year ago
Thank you for you order and we are pleased you were happy overall with the order. We have taken a look at the order itself, and the ones you mentioned that have lines through them were for Wedgwood Green Laid envelopes.

Laid paper is a lined/watermarked style of paper and therefore come with a feint textured lined finish as standard, it is part of the effect of Laid papers. This is a particularly popular range with us, due to both the colour and the finish, especially for Wedding invitations and stationery.

Please contact us directly if you have any questions, we are always happy to help via email, livechat and telephone.
Posted 1 year ago
Envelopes were of high quality, but several came slightly damaged or scratched so couldn't be used. Would consider using again, but need to be careful with quality control when packaging.
Posted 4 years ago
Great service, good comms, but the envelopes we ordered didn't seal particularly well unfortunately!
Posted 4 years ago
Hi Paul,

Many thanks for your kind comments about our service and communication, its always appreciated.

Really sorry to hear that you had issues with sealing your envelopes. I've had a look at the batch of envelopes in question, and all appear fine this end after testing some samples. Sometimes, with gummed envelopes, it can take a little experimentation to ascertain the best amount of moisture or time needed to effect a perfect seal.

All our stock is strictly quality controlled, so please feel free to reach out to us by phone if you need any extra advice or just to have a quick chat about the issue so that we can find the best solution, we're always happy to assist in any way possible.

Kind Regards

Dave B. (MD, Colour Craft Group)
Posted 4 years ago
Colour Envelopes is rated 4.94 based on 1,539 reviews