Cleveland Containers Reviews

Name: Cleveland Containers
Rating: 4.66

4.7 Rating 1,789 Reviews

92 %

of reviewers recommend Cleveland Containers

Company Reviews

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Metrics

4.7

Based on 1,789 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0330 005 5666

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Cleveland Containers 5 star review on 5th October 2022

David Harker

Cleveland Containers 5 star review on 6th September 2022

Andy

Cleveland Containers 5 star review on 31st August 2022

Alister Mclean

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with the single use 20’ containers we ordered, great spec with extra vents and grease nipples on the doors. With a quick efficient delivery service to put the containers where we needed them.”

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Posted 1 year ago

Thank you Michael for leaving us a 5-star review, we're happy to hear that everything went well and we are looking forward to your next order! Kind regards, Cleveland Containers

Posted 1 year ago

“Delivered two one trip 40 ft containers at time said and both containers were in perfect condition Drive placed them just were I wanted them even though entrance was a tight reverse into yard spot driver”

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Posted 1 year ago

Thanks so much for sharing your experience with us. We hope to hear from you again soon! Kind regards, Cleveland Containers

Posted 1 year ago

“Very co-operative and efficient when we had problems with delivery.”

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Posted 1 year ago

Thank you Ann for your 5-star review! Kind regards, Cleveland Containers

Posted 1 year ago

“Transport declined to give a time slot of say 2 hours which was unfortunate given the site is not manned. The padlock purchased was not sent. The sub contractor delivery was excellent. What is their name and contact details please in case we need to move them?”

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Posted 1 year ago

Hi Andy, Thank you for leaving us a review. Regarding delivery times, we work with third-party hauliers to transport our containers to customers, and they can only provide us with AM or PM delivery slots which we provide the working day prior. We are unable to confirm exact delivery times. Customers can pay an additional cost if an exact time is critical. We send padlocks out separately and as soon as we have a confirmed delivery address, as these can often differ from the location of the container. Once this was provided it was immediately sent out by the admin team and delivered on Monday 20th June, as seen on our DHL account. Kind regards, Cleveland Containers

Posted 1 year ago

“Very helpful and good service. Would be 5 star except one of the sockets in one office supplied against Quote - Reference: CCQ119754 was burnt out on delivery. Suggest you have a word with who did the electrical safety inspection as this socket was hazardous - see attached photo of the socket in question.”

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Posted 1 year ago

Thank you so much for leaving us a review! Is there anything you feel we could improve on? Kind regards, Cleveland Containers

Posted 1 year ago

“Everything fine, thank you very much.”

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Posted 1 year ago

Thank you, for your kind words and for leaving us a 5-star rating! Kind regards, Cleveland Containers

Posted 1 year ago

“excellent service”

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Posted 1 year ago

Thank you Finlay for your 5-star review! Kind regards, Cleveland Containers

Posted 1 year ago

“good customer service, delivered quickly and on time. the delivery team were excellent.”

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Posted 1 year ago

Thank you Paul, for your kind words and for leaving us a 5-star rating! Kind regards, Cleveland Containers

Posted 1 year ago

“The positioning of the container was tricky but the driver was fantastic and off loaded it into its exact position in half an hour”

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Posted 1 year ago

Hi Ian, Thank you so much for your 5-star review! Kind regards, Cleveland Containers

Posted 1 year ago

“We were really disappointed by the level of service. The deadline was missed on a few occasions, we weren't kept informed of the progress and had to chase for updates and when we did, emails weren't responded to and ignored.”

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Posted 1 year ago

Good afternoon, We are extremely sorry to hear that on this occasion we have fallen below our usual high standards, which we pride ourselves on. We would like the opportunity to put this right and we will be in touch with you, as a matter of priority. We appreciate your honest feedback, which gives us the ability to further improve our customer experience. Kind regards, Cleveland Containers

Posted 1 year ago

“Good service, would not have expected to have to pay up in full before even getting to discuss delivery.”

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Posted 1 year ago

“Great Job, very good company”

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Posted 1 year ago

Hi Kieran, Thank you so much for your lovely words and for leaving us a 5-star review! We'll be sure to relay your feedback to Stephen. Kind regards, Cleveland Containers

Posted 1 year ago

“All good apart from 2 days before delivery I was asked to pay additional delivery charge? When I had paid in full including delivery 2 months prior!? Also container leaked after 1 day and am now waiting for it to be repaired”

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Posted 1 year ago

Hi Mike and Neil, Thank you for leaving us a review. We are sorry about the leak in your container as we guarantee our units to be wind and watertight so this is unacceptable. Our operations team have organised for a welder to attend your site this week to resolve this. Regarding the additional delivery charge, we work with third-party hauliers to transport our containers, and the haulier responsible for the delivery of your container had increased the transport price after the original booking. As a gesture of goodwill, we opted to pay for this additional charge. Kind regards, Cleveland Containers

Posted 1 year ago

“Very disappointed, driver put it on a slope and now the doors jam and have to be released with a hammer. The floor is patched with ply board poorly and there is duct tape patching the roof.”

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Posted 1 year ago

Hi Dawn, We are sorry about the condition of your used container. The condition of our used units can vary as they tend to be between 10-15 years old and have spent a lifetime being shipped internationally. We guarantee our used containers as watertight, so if there is a hole in the roof, this is something we are happy to resolve. Your sales manager Paul has got in touch with you to help discuss the issues you mentioned and how best we can fix these for you. Regarding the delivery of your container, the transport team attempted to contact you on the day to discuss the issues related to its placement. As they couldn’t get through, the haulier had no option but to lift it off where possible, as they cannot drive over grass or enter areas where there are obstructions such as overhanging trees. Kind regards, Cleveland Containers

Posted 1 year ago

“Excellent service great product”

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Posted 1 year ago

Thank you for your 5-star review! Kind regards, Cleveland Containers

Posted 1 year ago

“Easy from start to finish and containers landed on the correct date. Have since placed another large container order.”

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Posted 1 year ago

Hi David, Thank you so much for your kind words and for leaving us a fantastic 5-star review! We'll be sure to send your feedback onto your sales manager. Kind regards, Cleveland Containers

Posted 1 year ago

“Excellent quality containers and service!”

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Posted 1 year ago

Thank you Ben for your 5-star review! Kind regards, Cleveland Containers

Posted 1 year ago

“Great company to deal with - simple ordering process and delivered when they said they would locating our new unit exactly where we needed it to be - A+!”

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Posted 1 year ago

Hi Jason, Thank you so much for your kind words and for leaving us a fantastic 5-star review! We'll be sure to send your feedback onto your sales manager. Kind regards, Cleveland Containers

Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thank you so much for leaving us a 5-star review, Amit! Kind regards, Cleveland Containers

Posted 1 year ago

“I was kept up to date with my container order and it was delivered on the date and near the time I was told , driver was excellent positioned the container perfectly fantastic job thanks”

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Posted 1 year ago

Hi Steven, Thank you so much for your lovely words and for leaving us a 5-star review! Kind regards, Cleveland Containers

Posted 1 year ago

Cleveland Containers is rated 4.7 based on 1,789 reviews