Ciate London Reviews

4.23 Rating 2,226 Reviews
79 %
of reviewers recommend Ciate London
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.04 out of 5
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Anonymous  // 01/01/2019
Rouge a levre merveilleux
Posted 2 months ago
Firstly beautiful products, it was my first order with ciatè, I was nervous the order wouldn’t arrive, wouldn’t be very good and that I had wasted my money. I initially had a issue with my order and made contact with the customer services who offered 2 solutions to the problem. When the order arrived it was beautifully and well packed. Your able to track the steps and the order which is really good. The products? I am not disappointed and so far have used them pretty much every day. They are all very good quality and lasting on your lips and face. I would use again
Posted 2 months ago
I am a relatively new customer of Ciate London, however, I have been extremely impressed with their products and Customer Service. They are excellent. I would highly recommend Ciate based on my experiences dealing with them and the quality of their products.
Posted 2 months ago
I bought a lipstick as recommended by hannah martin. Absolutely beautiful, it goes with everything. I was given a discount for recommending a friend which my daughter used to buy an eyeshadow.
Fast delivery, excellent service.
Posted 3 months ago
The lipsticks are very dry and make your lips dry and clumps form. Not happy at all.
Posted 3 months ago
I saw Ciate Glossy Flip lip gloss on Instagram and it looked fantastic so I ordered two.
When it came I was disappointed because it didn’t have much sparkle about it and wasn’t very glossy.
I did e-mail Ciate and explain but was just told to put it on dry lips leave for 2 mins and then rub lips together and it should be glossy and sparkle. Did this but NO different. Wouldn’t buy again.
Posted 4 months ago
Definitely not as glittery as indicated in the advert, in fact one of the colours I ordered hardly glittered at all
Posted 5 months ago
Dry and not very glittery
Posted 5 months ago
Excellent products
Posted 5 months ago
Posted 5 months ago
I have to be honest and say Ciate London is a company I have used before but will not be using again. I tried to purchase the mini mani month but couldn't when I contacted Ciate customer services I was told that they didn't ship that product to Scotland. No explanation or apology just we don't send to Scotland. If your company is happy to discriminate against Scottish customers I am happy not to be a customer of your company.
Posted 6 months ago
Badly packaged and delivered damaged, Ciaté Customer Service very unhelpful, evasive and unsupportive. I had to pay return cost and find a courier as most including Royal Mail will not accept nail polish or a max of 4 per parcel. It has been a total nightmare, I strongly recommend not to purchase direct from Ciaté as they are just not interested in resolving problems
Posted 6 months ago
Very disappointed with my latest Ciate purchase (nailpolishes). I’m grateful to Leah in Customer Care for resolving my issues but I really shouldn’t of had the issues in the first place. Two damaged items and one already open and a used item, one item that said ‘not for resale’ on the back. Other 2 items were ok. They were gifts and I had to keep sending photos to customer care, 3 items finally got replaced but didn't arrive in time for my daughters birthday. One of the replacement items was also open and had gone thick and stringy (nailpolish) i’ve had to throw it away. Not sure i’d shop here again. Standards/quality control has definitely gone downhill.
Posted 6 months ago
Excellent service as always, love the items- I don't think I've ever been disappointed by Ciate ever - their makeup and nail products are of an extremely high quality! I'm always impressed and happy to receive my items. The shipping is also very quick and I've never waited long even when ordering sale items.
Posted 11 months ago
The glitter flip lipstick is amazing, had loads of compliments and no mess! Lasted for a whole afternoon of eating and drinking :)
Posted 1 year ago
Glitter Flip is AMAZING!!
Posted 1 year ago
So quick to respond when there was a fault with my order.
The Glitter flip is amazing!! Every one needs to have at least one of these lip gloss's in their life!!
Posted 1 year ago
Purchased set of lipglosses: via an offer with Martin Lewis (money saving expert)
All the colours are great
They define my lips beautifully and importantly they have staying power.
Previously I have only liked Bourjois over a plethora of makes: I can honestly say that I now prefer these.
Posted 1 year ago
great service and products
Posted 1 year ago
I cannot fault this companys service. I ordered last minute stocking fillers and they all arrived in time for christmasand all well packaged.
Posted 1 year ago
Ciate London is rated 4.23 based on 2,226 reviews