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Card Craft UK Reviews

3.7 Rating 113 Reviews

65 %

of reviewers recommend Card Craft UK

Company Reviews

Product Reviews

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Phone:

0844 357 0943

Email:

enquiries@cardcraft-uk.co.uk

Location:

Asholt Barn, Wickwar Road
Kingswood
GL12 8RF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 23rd January and according to my account it is still being processed. A series of emails have been ignored and no one answers the phone. I shall advise my craft group not to use this firm as customer service does not function. Money was taken from my account promptly enough! It seems from other reviews that this is not an isolated incident.”

Posted 7 years ago

“I placed an order on the 15/01 and another on the 20/01 both of which are still showing as being processed on the 05/02. items were all in stock. I have sent 4 emails none of which have been replied to and have spent hours on the phone trying to get through to them. Both orders were paid by PayPal straight away. Very poor service!!!!”

Posted 7 years ago

“i ordered a gemini and a bundle of embossing folders which both were in stock when I paid for them and where supposedly dispatched within 24 hours. I checked my account after a few days I checked my order and it was still processing so I emailed to see when it would be dispatched with no answer to that email I sent another five and rang every day all day for two weeks with no answer so as you can imagine I was panicking not knowing where my £170 had actually gone and I even begged in 1 of my emails for a response with no answer. Eventually after 2 weeks of not knowing anything I got an email to say it had been dispatched so now I have received it I am writing this review so that nobody else has to go through what I did. I would never order from this company again as I've never know such bad service and no customer service is ridiculous.”

Posted 7 years ago

“Just to say if you have any issues go on their Facebook page Hannah will answer your queries there I know they are having trouble with phone lines and e mails because they have moved premises I hope this helps people with queries”

Posted 7 years ago

“I would like to rate this company with 0 stars but that is not possible. I ordered 3 items on 22nd January having noted that they were all in stock and would be dispatched within 24 hours. Within moments of paying for the items I received an e mail stating that they were awaiting stock. On 31st January, after checking my account and noting that they were still 'awaiting stock' I e mailed asking if they had any idea when the stock would be in. They have not replied to this e mail, nor to the 2 subsequent ones sent early on 2nd and 3rd February.”

Posted 7 years ago

“I ordered items a week ago on line Sunday 29 January. It's now Saturday 4 February and still not received them”

Posted 7 years ago

“I had problems contacting cardcraft but when I did things have been sorted out spoke to the owner himself he apologized for not getting back to me as the phone line to the business as a issue that he's waiting to be fixed and my order is on its way hope people can be a little understanding as these things unfortunately happen”

Posted 7 years ago

“I have been on hold for 30 minutes if i do not get a responce I will contact paypal and ask them to return my money,its not they way to run a bussiness”

Posted 7 years ago

“i orderd disney frozen die cutting machineover a week ago still waiting so i decided to phone i have been on hold for 8 minutes so far,i feel they do not want to talk and the other thing is they have my money making interest on MY MONEY”

Posted 7 years ago

“I paid for my order and haven't received it tried contacting you by phone and e mail for a week now with no reply does that not answer the question of what went wrong gave up trying just asked PayPal to get my money back”

Posted 7 years ago

“I received my order and found that there was an item missing. I have since contacted this company 3 times but have been completely ignored. I will never order from them again. I also find that the customer service opening hours Mon - Fri 9-5 impractical for anyone, like myself, who works full time.”

Posted 7 years ago

“Ordered three Dies , Received order, only two items enclosed ,accompanying despatch note stated all three Dies enclosed. Understand mistakes can and do occur? My problem is I am unable to contact anyone in " CARDCRAFT" have e-mailed (three) and phoned (seven times) resulting in e-mails not acknowledged ,phones not answered. Looking at previous reviews ,this is not an isolated incident.”

Posted 7 years ago

“I ordered an item on Jan 5th with Royal Mail tracked 1-3 day delivery for a birthday on the 13th - on Jan 11th the order was still being processed! Tried to call 3 times and no answer, tried to email, no answer. As soon as I raise it with Paypal I'm given an immediate refund. Absolutely appalled - DEFINITELY NOT A TRUSTED RETAILER.”

Posted 7 years ago

“Commande 16740, j'ai passé cette commande le 26 Décembre 2016 pour des objets indiqués en stock et le 4 janvier 2017 j'ai utilisé PayPal pour avoir une réponse . L'administrateur du site m'a annoncé que ma commande serait expédiée le 5 janvier . Or depuis pas d'expédition ni de réponses à mes différents mails . Que penser de ce site qui ne respecte pas ses engagements ?”

Posted 7 years ago

“I placed an order for 3 items on 27th November 2016, one of the items was out of stock. On my invoice was written " item out of stock, refunded, regards". I did not receive a refund so I telephoned and spoke to Andy who said he would arrange the refund. After numerous telephone calls (no-one answers) and two emails I still have not received any contact from them or the refund.”

Posted 7 years ago

“Received only half of my order. Emailed three times over two weeks as it was listed as having been dispatched. No reply. Phoned Cardcraft, but call wasn't answered and just rang out. The package could have been lost in the post, but it was the lack of response that bothered me. Not the end of the world, but disappointing.”

Posted 7 years ago

“Ordered 2 Christmas dies last week They were delivered today Very good service and communication Will definitely use this company again”

Posted 7 years ago

“Order was supposed to take 48 hours via Royal Mail Tracked. Still waiting a week later. Emailed cardcraftuk, no reply. Emailed a further time - no reply. Tried phoning but never got through to anyone, phone line constantly showing as busy before quickly being cut off. Emailed a 3rd time. No response. I work in customer service. This, is not good. My first experience ordering from cardcraftuk is very poor.”

Posted 7 years ago

“I am very pleased with the hammer cards and envelopes really nice quality. The spectrum noir pencil offer was too good to miss so I got an extra set for my crafty friend for her coming birthday. I am sure she will be as pleased as I was. I was very impressed at the delivery time I received my order within a couple of days Thank you Card Craft”

Posted 7 years ago

“Great price for the bundle deal. Delivered quickly. Very pleased”

Posted 7 years ago

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Card Craft UK is rated 3.7 based on 113 reviews